Chad Spann

• Enhanced delivery efficiency by mapping out optimal routes and adhering to strict schedules.
• Fostered positive relationships with local businesses by consistently providing reliable service.
• Navigated high traffic areas safely while maintaining focus on efficient delivery times.
• Provided training support for new hires joining the Auto Parts Delivery Driver team.
• Organized warehouse space for streamlined access to auto parts inventory.
• Assisted with store operations when necessary, providing exceptional customer service and product knowledge to clients.
• Supported inventory management tasks, including loading, unloading, and organizing auto parts in the warehouse.
• Built strong relationships with customers through effective communication and timely deliveries.
• Troubleshot minor vehicle issues on the road, minimizing delays in reaching customers'' destinations.
• Conducted thorough inspections of vehicle before each shift, ensuring safety and reliability during deliveries.
• Improved customer satisfaction by delivering auto parts promptly and accurately to clients.
• Maintained a clean and organized vehicle, promoting a professional image for the company.
• Demonstrated flexibility in accommodating last-minute changes or additional stops as needed.
• Adhered to all state driving laws while operating company vehicles, maintaining a clean driving record throughout employment tenure.
• Communicated effectively with dispatchers regarding daily schedules and unforeseen obstacles encountered during deliveries.

Delivered and collected mail and packages on a prescribed route with great attention to detail and accuracy. Routed and cased all classes of mail in sequence of delivery along an established route. Provided excellent customer service to all residents and small businesses along a designated route and ensured each package was handled carefully and delivered safely.

• Engaged customers with a pleasant demeanor and offered to help with mail-related issues.
• Distributed mail on foot to residences and businesses, delivering to approximately 150 customers per shift.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Collected mail from letter boxes on specific routes both on foot and by vehicle.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Assisted customers by carrying oversized parcels inside residences.
• Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Hired as a part time event parking attendant, quickly advanced to lead parking attendant full time. Promoted to assistant supervisor and held the position of night supervisor for 7 years. Strived for excellence while serving thousands of diverse customers over the phone and in person. In addition to the job duties highlighted below, detailed set-up and breakdown of equipment for large events such as The University of Texas Tailgating Program, SXSW Music Festival, Austin City Limits Music Festival, as well as all Frank Erwin Center Events, was my sole responsibility for HBA Parking.

• Trained new employees, monitored employee performance and developed improvement plans.
• Coordinated with day shift supervisor to balance staffing as workloads changed and worked in tandem on large events like University of Texas Longhorn Football Tailgating, South by Southwest (SXSW) or ACL Music Festivals.
• Improved customer satisfaction through application of conflict resolution and problem-solving skills.
• Logged daily sales reports, reconciled any differences and investigated variances to resolve discrepancies as well as depositing cash daily.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Recommended changes to policies and procedures to maximize team efficiency and productivity.
• Devoted special emphasis to punctuality and maintained outstanding attendance record. Only one sick day ever.

Provided high quality, rare and unique vintage collectibles, antique toys and odd gifts at competitive prices. Successfully operated this online eBay store for 11 years with the highest feedback rating of 100%.

• Provided outstanding customer service by resolving problems through communication and calmly responding to shifting priorities.
• Streamlined shipping operations and budgeted effectively to decrease unnecessary spending.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices within 12-24 hours using reclaimed boxes & packing to save on costs that pass on to the customer.
• Boosted average yearly customer counts through aggressive promotional cycles and sales incentives or shipping discounts.
• Received a Power Seller rating on eBay through dedication to customer satisfaction.