Chad Stanfield
Springdale
Summary
Branch Manager with extensive experience at Daikin/Thermal Supply, recognized for driving process improvements and leading high-performing teams. Achieved significant increases in customer satisfaction and sales through strategic vendor partnerships and comprehensive training programs. Proficient in inventory management, optimizing operational efficiency while cultivating a motivated team environment.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Branch Manager
Daikin/ThermalSupply
Fife
06.2024 - 09.2025
- Directed sales goals, vendor partnerships, and ensured branch profitability.
- Led team of 15 in daily operations, customer service, inventory control, and safety compliance.
- Increased branch efficiency and improved customer satisfaction through team training and process improvements.
BranchManager
Daikin/ThermalSupply
Bellingham
05.2020 - 06.2024
- Oversaw daily operations, customer service, inventory control, and safety compliance with a team of 6 staff.
- Enhanced branch customer service, leading to increased sales performance.
Countersales/Assistant Manager
Thermal Supply
Spokane
01.2017 - 06.2020
- Processed orders and returns, ensuring real-time stock accuracy and exceptional customer support.
- Delivered technical product guidance to contractors and trade professionals for informed decision-making.
- Managed customer support across online sales, phone inquiries, and in-person interactions.
Warehouse Manager
Thermal Supply
Spokane
01.2010 - 01.2017
- Managed staff performing shipping and receiving duties to enhance operational efficiency.
- Operated forklifts to optimize shipping and receiving processes.
- Maintained organized warehouse environment while adhering to safety standards.
- Conducted inventory audits ensuring accurate stock levels and reducing discrepancies.
Department Manager
Lowes Home Improvement
Spokane
01.1999 - 02.2009
- Provided expert customer service across multiple departments to enhance client satisfaction.
- Trained new staff members to ensure adherence to company standards.
- Managed merchandising efforts to optimize product presentation and sales.
- Led small teams in supporting department operations and maintaining inventory control.
- Facilitated seasonal resets to improve store layout and customer experience.
- Assisted customers with inquiries and resolved issues efficiently.
Education
GED -
Shadle
Spokane, WA01-1998
Skills
- Process improvement and problem solving
- Vendor and customer relations
- Time management and team leadership
- Inventory management
- Dependability
Accomplishments
- While at Lowes I received customer first awards.
- While a t Daikin/ThermalSupply I received Bob Monroe award. Quarterly award awarded to one employee out of all branches.
Certification
- Forklift Cert.
Timeline
Branch Manager
Daikin/ThermalSupply
06.2024 - 09.2025
BranchManager
Daikin/ThermalSupply
05.2020 - 06.2024
Countersales/Assistant Manager
Thermal Supply
01.2017 - 06.2020
Warehouse Manager
Thermal Supply
01.2010 - 01.2017
Department Manager
Lowes Home Improvement
01.1999 - 02.2009
GED -
Shadle
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