Chad Swain
Lebanon,OH
Summary
Achievement-oriented transformational leader with extensive experience driving results for startups to Fortune 500 corporations in diverse markets, including building construction, installations, services, security products, HVAC, and remodeling. Expertise includes field sales, CX, SAAS sales, marketing, customer success, and business development. Excels at strategic planning to improve operational processes and expand commercial and residential market share. Effective team leader and communicator who continuously identifies innovative approaches to develop existing talent to improve client experience and support organizational success. Problem solver with an entrepreneurial spirit who thrives in fast-paced environments to deliver forward-thinking growth frameworks.
Overview
12
12
years of professional experience
Work History
Director of Customer Experience CX
GoKeyless
Miamisburg, OH
01.2020 - Current
- Transformed an inbound sales program to a client experience from lead generation to an integrated solution
- Completion of a company-wide reorganization has increased profitability margins by 5%, improved customer satisfaction scores by 5.6%, and reduced returns and cancellations by $ 1.2 million.
Sales Enablement Manager
GoKeyless
Miamisburg, OH
01.2020 - Current
- Supported the organization’s growth with new products and integrations
- Leveraged years in the security industry to bring in new manufacturers and generate new sales of 600K
- Revenue Operations Leadership Award.
Sales Manager Multi-family Integrations
GoKeyless
Miamisburg, OH
01.2020 - Current
- Generated $500k in new product sales, creating a new multimillion-dollar opportunity
- Awards by peers and leadership for sales and team development.
Sales Executive Security Integrator Channel
GoKeyless
Miamisburg, OH
01.2020 - Current
- Delivered new sales vertical growth as a distributor for dealers and integrators
- Provided sales quotes, support, and integration for over 8oo dealers across the US
- New channel sales of $1.2 mil.
Founder/ Consultant
SMARTCON SERVICES
Cincinnati - Columbus, OH
01.2017 - Current
- Delivered business coaching, consulting services, and go-to-market strategies for businesses launching new technology products
- Strategized and led initiatives to improve KPI results
- Collaborated with leadership teams to increase sales and improve client services
- Leveraged new sales enablement tools to promote lead generation
- Produced sales playbook programs for SDRs, BDRs, and field service teams
- Advised companies on sales stacks for SDRs, outside sales teams, trade shows, and customer relationship management (CRM)
- As interim VP of Mobile Locker (SAAS), spearheaded go-to-market strategy sales and product development
- Drove 17% of new SAAS business by efficiently developing a marketing plan and recruiting resellers and SDRs
- Boosted revenue by 21%, delivering a go-to-market plan for distributors, dealers, and end-users contracts
- Established new ordering processes, sales methodologies, metrics, and training for security integrators
- Launched a new security industry software product to track sales rep performance in front of customers.
Corporate Security Products Business Leader (CBD)
LAFORCE INC.
Cincinnati, OH
01.2017 - 01.2018
- Spearheaded business development initiatives for $170MM commercial door hardware distributor with 270 employees and 11 branches providing integrated security solutions, training, services, and installations for architects, GCs, and municipalities
- Strategized expansion from traditional security products to wireless access controls and IP cameras
- Increased market exposure for 11 branch locations selling security products in the Midwest and Southwest
- Reduced quote time by 50% by collaborating with team and CTO on developing a new online tool.
District General Manager (DGM)
ADT SECURITY SERVICES LLC (ADT) / PROTECTION ONE (P1)
OH-NY-PA, OH-NY-PA
01.2014 - 01.2017
- Oversaw regional sales and operations for 3 market offices, offering integrated security solutions for national accounts, retail, manufacturing, commercial, and residential clients
- Directed reporting, budgeting, cost controls, and purchases, with full P+L responsibility
- Managed 50 employees
- Drove strategies to ensure profitability and customer retention
- Achieved National #2 Customer Retention Award 2 consecutive years with $6MM in MRR service contracts
- Increased large sales by securing 2 competitive $250K+ project sales with Continental Construction and ODW
- Generated $3.2MM in sales by adding high-performance contractors to install competitive bid IP projects.
Regional General Manager (RGM)
MOBILE AIR INC.
Cincinnati, OH
01.2012 - 01.2014
- Led operations for Central Ohio, Southern Ohio, and Lexington, KY regions for the company, providing temporary heating and cooling rentals for general contractors, building service managers, plant operations managers, hospitals, and property managers for new commercial construction and emergency power outages
- Grew revenues 23% by instituting value-added services, professional installation, and inspections
- Increased revenue by 60% by developing value-added services for Messer and Turner Construction.
President, Founder
SMARTVIEW ELECTRONICS INC.
Dayton, OH
- Distributor to Security Dealers
Regional General Manager (RGM)
ADT TYCO
Detroit, MI
- 43 Mil Sales
General Manager Retail
PELLA WINDOWS AND DOORS
Detroit, MI
- 37 Mil Sales Residential Commercial
Education
BBA, Management (Pursuing, 7 Classes left) -
Skills
- Cross-Departmental Alignment
- Pricing Strategies
- Salesforce CRM Software
- Strategic Planning and Alignment
- Training and Onboarding
- Detail-Oriented
- Team Recruiting and Hiring
- Complex Problem Solving
- Customer Retention Strategies
- Customer Relationship Management (CRM)
- Strategic Planning
- Verbal and Written Communication
- Product Lifecycle Management
Websites
Field Training
- Six Sigma
- Kaizen
- Lean Process Management
- Continuous Improvement Training
- Pella Windows And Doors
- Predictable Success, Sustainable, Scalable Business Growth Training (Mentored Les McKeown)
- Business Breakthroughs Business Development Training, Chet Holmes/Tony Robbins
- Certified Spin Selling Trainer
- Certified Sandler Sales Trainer
- Gerry Weinberg And Associates
- ADT Senior Leadership Training
- ADT Union Labor Negotiations Training
Timeline
Director of Customer Experience CX - GoKeyless
01.2020 - Current
Sales Enablement Manager - GoKeyless
01.2020 - Current
Sales Manager Multi-family Integrations - GoKeyless
01.2020 - Current
Sales Executive Security Integrator Channel - GoKeyless
01.2020 - Current
Founder/ Consultant - SMARTCON SERVICES
01.2017 - Current
Corporate Security Products Business Leader (CBD) - LAFORCE INC.
01.2017 - 01.2018
District General Manager (DGM) - ADT SECURITY SERVICES LLC (ADT) / PROTECTION ONE (P1)
01.2014 - 01.2017
Regional General Manager (RGM) - MOBILE AIR INC.
01.2012 - 01.2014
President, Founder - SMARTVIEW ELECTRONICS INC.
Regional General Manager (RGM) - ADT TYCO
General Manager Retail - PELLA WINDOWS AND DOORS
College of Business, OHIO UNIVERSITY - BBA, Management (Pursuing, 7 Classes left),
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