Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chad Thomason

Elgin,IL

Summary

Versatile Assistant General Manager with 3 1/2 years of experience overseeing and scheduling a staff of 60+. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.

Overview

6
6
years of professional experience

Work History

Assistant General Manager

Zen Leaf
05.2022 - 12.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule of 60+ employees for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Agent In Charge

Zen Leaf
12.2020 - 05.2022
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Established strong customer relationships, building recommendations and loyalty.
  • Presented feedback to management on customer service trends and improvement areas.

Cannabis Advisor

Zen Leaf
06.2020 - 12.2020
  • Built and maintained relationships with clients to provide ongoing support.
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Trained new and existing employees on customer service best practices to improve overall customer handling skills.
  • Promoted customer loyalty programs to increase customer retention and repeat purchases.
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.
  • Advised customers about new products and assisted customers in determining best product for needs.

Produce Clerk

Jewel Osco
02.2018 - 09.2018
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.

Education

High School Diploma -

Bartlett High School, Bartlett, IL, US
Bartlett
05.2017

Skills

  • Employee Relations
  • Team Leadership Expertise
  • Hiring and Recruitment
  • Training and Development Background
  • Business Operations Knowledge
  • Employee Scheduling
  • Staff Management
  • Inventory Control
  • Sales Techniques
  • Conflict resolution

Timeline

Assistant General Manager

Zen Leaf
05.2022 - 12.2023

Agent In Charge

Zen Leaf
12.2020 - 05.2022

Cannabis Advisor

Zen Leaf
06.2020 - 12.2020

Produce Clerk

Jewel Osco
02.2018 - 09.2018

High School Diploma -

Bartlett High School, Bartlett, IL, US

Similar Profiles

CREATE PROFILE
Chad Thomason