CHAD THOMPSON
Clover,SC
Summary
GENERAL OVERVIEW More than 8 years of successful experience in IS/IT and support with recognized strengths in problem-solving and troubleshooting, staff support, planning, and implementing proactive procedures and systems to avoid and correct problems. Plenty of hands-on experience in the tech field. Ability to listen empathetically to customers’ needs and respond appropriately. Active team player, professional, approachable, and accepting corrective criticism as needed. Possesses solid computer skills with experience in multiple systems. Ability to train and help other employees. Able to properly document and share any issues encountered while on the job.
Overview
9
9
years of professional experience
Work History
Epic RPB Consultant
Randstad Consulting - Mass General Brigham
06.2022 - Current
- Working daily tickets out of ServiceNow with both PB and PB Claims.
- Handling Service Area build for multiple go-lives through multiple waves.
- Handling all Bill Area and hierarchy build for these go-lives as well.
- Involved in creating tip-sheets and Visios for several different key workflows.
- Involved in daily calls with internal teams, Epic, and customers as needed.
- Extensive work with Data Courier and Content Management.
- Involved in creating reports/extracts as well as using Slicer Dicer to solve customer tickets.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed.
Epic RPB Consultant
TEKsystems - Tufts Medicine
08.2021 - 06.2022
- Completed wave 1 in massive Community Connect Epic go-live for Wellforce in Boston, MA
- Assisted with beginning phases of wave 2
- Went live with upwards of 30 Service Areas in multiple go-live ‘waves.’
- Co-handled all of RPB build across over 30 Service Areas, both billing and non-billing build
- Assisted and sometimes led day-to-day meetings regarding build and overall decisions between multiple teams
- Traveled around to multiple Clinics while on-site in Boston to provide support and assistance
- Assembled and led daily go-live assistance sessions, had one-on-one meetings with several sites and helped iron out issues and assisted with questions
- Worked with daily issues in their ticketing system as well.
- Collaborated with upper management to drive strategy and implement new processes.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Application Spec/Sr/Call Back PB, Analyst/Community Connect Analyst
Atrium Health, Epic
01.2020 - 08.2021
- Served as an analyst on both the Atrium and Community Connect sites.
- Assisting and collaborating with multiple teams daily.
- Main Claims Analyst for the Community Connect sites.
- Maintained Epic Certs and badges.
- Assisted with go-lives.
- Assisted with project management and scheduling.
- Assisted with Nova Note distribution and follow through.
PB Epic Analyst
Caromont Health
01.2017 - 01.2020
- Served as the primary Charge Router on a closely-knit team on the PB side
- Assisted with HB Charge Router build when the HB Charge Router left
- Responsible for daily tickets and duties
- Worked closely with the other application teams daily
- Backup to several other areas related to PB
- Several Epic issued certifications and badges
- Responsible for system build and workflow analysis
- Helped with the 2017 and 2019 go-live
- Helped transition and overhaul the old inherited Epic system
- Helped with several projects
- PMO class training.
Team Lead - Customer Service Technician
IntelliNet Corporation
11.2014 - 01.2017
- The CST team supports various client environments which consist of Windows 7 and XP, Outlook Web 2010, and other proprietary applications
- Worked with GWI, FootPrints, Track-It, NimSoft, Heat, Microsoft Service Manager, CA Service Desk, and ConnectWise ticketing systems
- Handled day-to-day tickets ranging from simple password resets to Firewall connections failed
- Supervised and helped train additional employees
- Contacted customers regarding issues with hardware based on the individual’s knowledge of technology
- Assisted in creating Service Level Agreements for customers
- Documented procedures for multiple customers with detail and associated visuals
- Emailed peer staff on issues that were brought up during my shift, in order to keep the staff up to date
- Verbally troubleshooted issues with Outlook Web App, password resets, basic desktop support and network connections
- Have some training with Server Administration with an emphasis on Active Directory
- Certifications in VCA-DCV and MCSA
- Experience with the Parker Hannifin Service Desk.
VMWare
- Data Center Virtualization
- Also willing to expand this list with new certs at any time.
Education
Associate of Applied Science Degree - Computer Information Services
Fortis College
Cuyahoga Falls, Ohio2014
Bachelor of Science - Computer Science
Kent State University
Kent, Ohio2013
Skills
- CERTIFICATIONS/BADGES
- RPB Administration
- RPB Charge Router
- RPB Claims Admin
- RPB Electronic Remittance
- RPB Reimbursement Contracts
- RPB Patient Estimates
- Cogito proficiency
- Epic Analyst Badge
- MTA: Windows OS Fundamentals, Windows Server Admin Fundamentals
- TECHNICAL SKILLS
- Proficient with Epic
- Hardware: Router Configuration, basic server troubleshooting, basic computer configurations, basic credit card machine configurations
- Proficient in Microsoft Windows OS, Microsoft Suite
- Experience with Snap, HTML, CSS, and MS Visual Studios
- Experience with MS Server 2008, MS Server Certification
- Experience with building and fixing PCs, networking, repairs, upgrades, and maintenance
- Experience with Remote Desktop, Bomgar, VMware vSphere
- Exposure to Linux OS
Timeline
Epic RPB Consultant
Randstad Consulting - Mass General Brigham
06.2022 - Current
Epic RPB Consultant
TEKsystems - Tufts Medicine
08.2021 - 06.2022
Application Spec/Sr/Call Back PB, Analyst/Community Connect Analyst
Atrium Health, Epic
01.2020 - 08.2021
PB Epic Analyst
Caromont Health
01.2017 - 01.2020
Team Lead - Customer Service Technician
IntelliNet Corporation
11.2014 - 01.2017
VMWare
Associate of Applied Science Degree - Computer Information Services
Fortis College
Bachelor of Science - Computer Science
Kent State University
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