Summary
Overview
Work History
Education
Timeline
Generic

Elisha Valentine

New Philadelphia,OH

Summary

Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty. Friendly customer service host proficient in developing creative marketing and customer service-based program strategies. Customer service and sales expert identifies customer needs and delivers solutions to problems. Motivated Customer Service Officer dedicated to delivering best-in-class customer service. Manages customer calls, emails and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach. I am very friendly & get a long well with everyone. I am a fast learner & will always go above & beyond to be the best employee I can be. I take criticism well & strive to improve my shortcomings.

Overview

14
14
years of professional experience

Work History

Customer Service

Walmart
New Philadelphia, OH
01.2022 - 04.2024
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Verified that all coupons were valid prior to processing them into the system.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Complied with all health and safety regulations while performing job duties.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Informed customers of in-store promotions or pricing specials.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Recommended, selected, located and obtained products to meet customer needs.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Delivered tactful discussions and diplomacy when responding to escalating situations.
  • Answered phone calls to assist customers with questions and orders.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained work area and kept cash drawer organized.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Assisted customers by providing information and resolving complaints.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Checked personal identifications during alcohol and tobacco sales.
  • Offered customers carry-out service at completion of transaction.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Adhered to social distancing protocols and wore mask or face shield.

Personal Shopper

Walmart
New Philadelphia, OH
06.2019 - 06.2020
  • Assisted customers in selecting items that met their individual needs and preferences.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Communicated with vendors regarding product availability, pricing, delivery dates, and any other related information.
  • Developed relationships with loyal shoppers by providing personalized shopping experiences.
  • Collaborated with store management team to ensure appropriate inventory levels were maintained.
  • Stocked shelves with newly received merchandise according to established guidelines.
  • Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
  • Tracked customer feedback through surveys or other methods in order to improve services offered.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Secured and stored items until customer pickup.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Completed pickup and shopping orders for customers within local area.
  • Listened to customer needs to identify and recommend best products and services.
  • Greeted customers and answered product or service questions.
  • Assisted teammates with daily tasks during peak periods.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Scanned items when pulling from shelves to update system stock information.
  • Suggested comparable products to replace out-of-stock items.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Asked store associates for help locating missing products.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.
  • Greeted and assisted customers to foster positive experiences.
  • Operated register, handled cash and processed credit card transactions.
  • Replenished and arranged items to maintain appearance.
  • Recognized security risks to properly handle situations.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Reduced process lags by training employees on best practices and protocols.
  • Reset store displays for special events and seasonal merchandise changes.
  • Recruited, hired and trained new hires to optimize profitability.

Supervisor of Security

Marlite
Dover, OH
05.2010 - 06.2017
  • Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
  • Monitored security operations to ensure compliance with established procedures and standards.
  • Conducted regular patrols of the premises to identify potential threats or safety hazards.
  • Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
  • Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
  • Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
  • Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
  • Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
  • Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
  • Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
  • Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
  • Interacted regularly with other departments within the organization to promote collaboration between teams.
  • Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
  • Managed the budget for purchasing supplies related to Security operations while staying within budgetary guidelines.
  • Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
  • Organized regular meetings with key stakeholders providing updates on recent developments in Security operations.
  • Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
  • Recorded required data for incident reports and files.
  • Supervised property entrances and exits and monitored employee safety.
  • Provided security team leadership and contributed to on-call duties.
  • Secured premises and personnel by patrolling property and monitoring surveillance cameras.
  • Inspected posts and met with subordinates to outline tasks and responsibilities.
  • Managed security staff schedules for shifts, minimizing overtime costs.
  • Led security team and contributed to on-call shifts.
  • Conducted site reviews and security audits and made recommendations to management based on findings.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
  • Developed and implemented preventative measures against accidents, thefts and other risks.
  • Hired, trained and managed staff of 5-8 associates.
  • Led and directed investigations of accidents, thefts and property loss on premises.
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Responded immediately to security threats, breaches and emergencies, following proper protocols.
  • Monitored and authorized employee and guest access to guard against theft.
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
  • Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
  • Worked closely with local law enforcement to coordinate security operations and investigations.
  • Managed staff schedules for shifts and events to minimize overtime costs.
  • Developed and implemented training procedures for newly hired personnel.
  • Investigated security breaches and took appropriate measures to minimize damage.
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Periodically reviewed existing policies and procedures and made recommendations to improve security.
  • Held routine and surprise drills to keep help security team members practice response plans.
  • Reviewed security practices prior to events and identified potential weaknesses.
  • Developed and updated policies to keep employees safe from violence and harassment in workplace.
  • Interviewed and hired security personnel with strong skill sets and expertise.
  • Recommended equipment and services to improve facility and network security.
  • Participated in continuing education and seminars to learn about latest threats and risk prevention methods.
  • Installed cameras to investigate loss, fraud, theft and abuse by personnel or visitors.

Education

High School Diploma -

Claymont High School
Uhrichsville, OH
06-1997

Timeline

Customer Service

Walmart
01.2022 - 04.2024

Personal Shopper

Walmart
06.2019 - 06.2020

Supervisor of Security

Marlite
05.2010 - 06.2017

High School Diploma -

Claymont High School

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Elisha Valentine