Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chad Vazquez

Philadelphia,PA

Summary

Professional in field of environmental services with thorough understanding of maintaining cleanliness and safety in various settings. Proven ability to lead teams effectively and improve operational processes. Known for fostering collaboration and adaptability to meet evolving needs. Expertise in compliance management and quality assurance.

Overview

4
4
years of professional experience

Work History

EVS Supervisor

Sodexo - Honickman Center
07.2024 - Current
    • Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
    • Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
    • Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
    • Set up E-Daily assignments to further improve on efficiency.
    • Streamlined processes for inventory management, reducing waste and lowering supply costs.
    • Participated in regular staff meetings to provide updates on EVS department progress, challenges, and successes while fostering a culture of open communication and collaboration.
    • Managed daily operations of the EVS department, ensuring timely completion of tasks and optimal allocation of resources.
    • Increased employee performance through effective supervision and training.
    • Completed schedules, shift reports, and other business documentation.
    • Handle supplies and inventory
    • Verified and submitted timekeeping information for accurate and efficient payroll processing.
    • Attend regular Practice Manager, EOC and Infection Prevention Rounds
    • Conducted regular inspections of facility cleanliness, addressing any issues immediately to maintain optimal conditions.
    • Promoted a culture centered around teamwork and collaboration which resulted in increased employee morale and productivity.

Operations Manager

Life Maid Easy
03.2023 - 05.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
  • Streamlined operations processes for increased efficiency and enhanced customer experiences.
  • Coordinated staffing schedules, optimizing resource allocation for peak periods without compromising service quality.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Housekeeping Manager

Francis Ford Coppola Winery
05.2021 - 02.2023
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Worked with safety managers to develop better ways of keeping customers safe.
  • Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
  • Promoted safety by demonstrating proper operation and training staff on power equipment tools.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Managed staff of 2housekeepers.
  • Managed team productivity and workflow to exceed quality standards.
  • Evaluated employee performance and developed improvement plans.
  • Managed laundry sorting, washing, drying, and ironing.
  • Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
  • Increased employee performance through effective supervision and training.
  • Developed and implemented staff recognition programs to motivate and reward employees.
  • Helped other teams when they required assistance.

Education

Computer Science

East Stroudsburg University of Pennsylvania
East Stroudsburg, PA

Skills

  • Workplace safety
  • Operations management
  • Scheduling and planning
  • Waste management
  • Employee relations and conflict resolution
  • Environmental services
  • Customer service
  • Safety protocols
  • Cleaning and sanitation
  • Inventory management

Languages

Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

EVS Supervisor

Sodexo - Honickman Center
07.2024 - Current

Operations Manager

Life Maid Easy
03.2023 - 05.2024

Housekeeping Manager

Francis Ford Coppola Winery
05.2021 - 02.2023

Computer Science

East Stroudsburg University of Pennsylvania

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Chad Vazquez