Chad Viegut
Summary
Hardworking highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, lever aging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increases service value.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Claims Resource Specialist
Liberty Mutual
04.2022 - Current
- Receiving and documenting new complex claims for Campers, ATV, UTV, Commercial Vehicles, multiple car accidents and property losses via phone, email, or online platforms.
- Gathering information about the incident by contacting policyholders, witnesses, and other relevant parties.
- Determining if a claim falls under the policyholder's coverage based low limit polices on policy terms and applicable laws.
- Assessing the extent of damages related to the claim, including property damage, medical expenses, or personal injury.
- Evaluating the fault of parties involved in the claim to determine liability. Establishing a financial reserve for the potential cost of the claim.
- Communicating with claimants, their attorneys, and other parties to negotiate a fair settlement amount.
- Closing claims by paying settlements or denying coverage based on investigation findings.
- Providing updates on claim status, addressing customer concerns, and maintaining positive interactions
- Adhering to company policies, regulatory requirements, and ethical standards in claim handling.
Property Claims Adjuster
American Family Insurance SI
01.2020 - 04.2022
- Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel
- Identifies complex issues and seeks assistance as needed
- Handles claims on a good faith basis
- Handles both 1st party and 3rd party claims under multiple policies types and numerous endorsements
- Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters
- Responds to customer inquiries, makes appropriate decisions and closes file as needed
- Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses
- Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas
Total Loss Adjuster
American Family Connect Property and Casualty Insurance
11.2018 - 01.2020
- Negotiate total loss claims, including storage and other advance fees with customers while maintaining highest standards of customer service
- Process high value of claims in a timely manner
- Maintain strong working relationships with outside vendors including body shops, salvage vendors, independent appraisal companies, and lienholders in order to achieve consistent business results
- Establish and authorize reserves and claims payments within the delegated authority
- Serve as technical expert for approved third party valuation company
- Maintain accurate and timely file diary, manage phone and mail to stay abreast of claims settlement activities assuring timely disposition
Auto Claims Representative AC1
AMERIPRISE
08.2017 - 11.2018
- Investigating the facts of low-complexity automobile claims
- Process claim information and react quickly and appropriately
- Investigate all pertinent facts of the claim
- Follow State and Federal regulation as well as company procedures and policies to pay claims according to what should be paid
Claims Service Center Representative
AMERIPRISE
03.2016 - 08.2017
- Use critical thinking skills to quickly provide customers with answers to their questions
- Selected to help acclimate new employees through side by side sessions, provided tips on how to succeed at their position
- Selected for a variety of projects such as adverse call outs, police report investigations, Supplement Payments, and Hertz Denial letters
- Developed a keen understanding for the claim process
- Ability to move from task to task without letting the previous task affect my attitude or ability to work
- Developed communication skills and phone etiquette
Marketing Manager
Keller Williams Realty
09.2015 - 03.2016
- Manage Social Media: Facebook, Website, Twitter, LinkedIn, Pinterest, Google and KW Video
- Manage Expired Listings, Circle Calls, Set up all mailings along with to-dos
- Manage a Team of agent's duties and to-dos in system programs
Property Manager
Micoley.com
03.2012 - 09.2015
- Lead a group of employees and staff and manage foreclosure process
- Maintain and monitor the workflow of high volume of important files
- Plan, assign and direct the tasks that should be done for each property
- Negotiating contracts with the banks
Agent Assistant
Coldwell Banker
07.2010 - 03.2012
- Work with clients to draw up real-estate contracts and negotiate conditions of sale
- Answer client questions regarding construction work, financing and appraisals
- Review property listings, trade journals, and relevant literature to stay current
- Attend conventions, seminars, and association meetings for continuing education
- Promote sale of properties through advertisements and open houses
Post- Closing Auditor
Associated Bank
01.2009 - 07.2010
- Reviewed Closed mortgage loans for compliance prior to purchase by correspondent
- Communicated with correspondents to obtain missing information
- Reviewed title and recorded mortgage ensuring accuracy and enforceability of loan
Closer
Bay Title
01.2006 - 01.2009
- Preformed closings (meet with parties to explain documents and costs)
- Obtained buyer, seller, and lender authorizations in preparations for closing
- Performed Construction draws (verify loan proceeds being used as intended)
Closing Coordinator
Bay Title
03.2001 - 01.2009
- Prepared HUD statements (crunch numbers, verify funding, lender package prep)
- Worked with wide variety of lender, banks, credit unions, and brokers
- Researched county clerk, state, and federal records to verify titles
- Learned new software to prepare closing statements (WordPerfect, Excel, MAS90, Outlook)
Education
High School -
Neenah High School
Skills
- Conflict resolution
- Training and mentoring
- Problem-solving
- Time management
- Teamwork and collaboration
- Willingness to learn
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Diversity and inclusion
Certification
OK-State Insurance License.
Languages
German
Full Professional
Timeline
Claims Resource Specialist
Liberty Mutual
04.2022 - Current
Property Claims Adjuster
American Family Insurance SI
01.2020 - 04.2022
Total Loss Adjuster
American Family Connect Property and Casualty Insurance
11.2018 - 01.2020
Auto Claims Representative AC1
AMERIPRISE
08.2017 - 11.2018
Claims Service Center Representative
AMERIPRISE
03.2016 - 08.2017
Marketing Manager
Keller Williams Realty
09.2015 - 03.2016
Property Manager
Micoley.com
03.2012 - 09.2015
Agent Assistant
Coldwell Banker
07.2010 - 03.2012
Post- Closing Auditor
Associated Bank
01.2009 - 07.2010
Closer
Bay Title
01.2006 - 01.2009
Closing Coordinator
Bay Title
03.2001 - 01.2009
High School -
Neenah High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteSoftware
Excel
Word
Powerpoint
Outlook
Google Workspace
Guidewire
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