Chad Volkerts
Orlando,FL
Summary
Resourceful and vision-driven leader with extensive experience in streamlining HR functions, reporting on HR metrics, enhancing workforce retention, managing risk, ensuring client satisfaction, and integrating AI into operations. Proven ability to optimize processes and drive efficiency while maintaining a focus on delivering exceptional results. Skilled in identifying opportunities for improvement and implementing innovative strategies to achieve organizational goals. Adept at fostering collaborative relationships across departments to drive cross-functional initiatives and promote a culture of continuous improvement. Committed to staying abreast of industry trends and leveraging technology to drive business success.
Overview
12
12
years of professional experience
Work History
International Director of HRBP and Talent
Par Technology
09.2022 - Current
- As the International Director of HR and Talent at PAR Technology, I lead strategic initiatives in talent acquisition, development, and management across global operations
- My role involves designing and implementing innovative leadership development programs, fostering a culture of employee engagement and inclusion, and aligning HR strategies with PAR Technology's international business objectives
- I collaborate closely with HR teams worldwide to ensure consistency in HR practices, drive performance excellence, and support organizational growth through effective talent management strategies
- Additionally, I oversee international HR operations, including recruitment, talent retention, compliance, and workforce planning, while also championing diversity, equity, and inclusion initiatives.
- Collaborated with finance team to develop international budgets, ensuring adherence to fiscal targets while supporting business growth objectives.
- Implemented innovative processes for continuous improvement of global operations, leading to increased productivity and revenue growth.
- Oversaw the implementation of regulatory compliance measures across all international locations, minimizing risk exposure related to legal or ethical violations.
- Developed and executed successful market entry strategies in emerging markets, resulting in strong brand recognition and growth.
- Provided guidance to regional directors on best practices for managing diverse teams and fostering a positive work environment.
- Expanded global presence by establishing and maintaining strategic partnerships in key regions.
- Advised executive leadership on international growth strategies, providing insights on potential opportunities for expansion and risk mitigation efforts.
- Championed cultural awareness training programs that fostered greater understanding among employees from diverse backgrounds working together worldwide.
- Managed cross-functional teams to ensure timely project completion and alignment with corporate goals.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Senior HR Business Partner
Inmobi
10.2021 - 07.2022
- As a Senior HR Business Partner (HRBP), I collaborated extensively with various departments and cross-functional teams, including Go-To-Market (GTM), Design, and Engineering
- I worked closely with executive leadership (E-staff) on project workflow optimization, customized organizational chart designs, and employee relations (ER) concerns
- I provided high-level support in reopening and back-to-work planning, ensuring operational efficiency and consistency across the organization
- This involved coordinating with cross-functional teams spanning multiple countries, including Apex, India, Canada, Australia, and LATAM.
- Evaluated HR metrics to identify trends, measure success, and make data-informed decisions about ongoing strategic priorities.
- Led change management efforts, ensuring smooth transitions during mergers and acquisitions.
- Streamlined HR processes for increased efficiency and cost savings.
- Managed sensitive employee relations issues, fostering a positive work environment for all staff members.
- Collaborated with business leaders to align HR objectives with strategic goals.
- Enhanced employee engagement by implementing innovative HR strategies and initiatives.
- Created succession plans, preparing the organization for future leadership needs.
- Complied with employment laws and regulations, minimizing legal risks to the company.
- Reduced turnover rate by developing comprehensive talent retention programs.
- Improved organizational culture by promoting diversity and inclusion practices.
- Facilitated conflict resolution among team members, resulting in improved working relationships.
- Conducted thorough investigations into reported incidents of harassment or discrimination, ensuring a safe environment for all employees.
- Advised senior management on organizational development and change management initiatives.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Collaborated with leadership to assess and improve policies across board.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Instructed senior leaders on appropriate employee corrective steps.
Senior HRBP Lead (international)
Dialpad
01.2021 - 10.2021
- Drove inclusive behaviors and business practices across all levels through the development and implementation of tightly integrated diversity and inclusion best practice solutions
- Incorporated and executed best practices solutions with HR colleagues in the Learning & Development, Compensation, and HR Programs departments
- Provided effective coaching and mentorship to people leaders on effective management through tough team discussions
- Leveraged professional leadership acumen to supervise a team of 4 HR professionals working with Engineering and Product
- Led large-scale structural and organizational design and development projects, as well as corresponding change management activities to facilitate organizational learning and training processes.
- Assisted mentees in identifying their strengths and areas for improvement, leading to more focused skill development.
- Organized group activities that fostered teamwork, collaboration, and effective communication among participants.
- Facilitated workshops on topics such as goal-setting, time management, and study skills, empowering students to take charge of their education.
- Evaluated HR metrics to identify trends, measure success, and make data-informed decisions about ongoing strategic priorities.
- Led change management efforts, ensuring smooth transitions during mergers and acquisitions.
- Streamlined HR processes for increased efficiency and cost savings.
- Implemented performance management systems to drive accountability and goal achievement.
- Championed corporate social responsibility projects that positively impacted local communities while also enhancing company reputation.
- Managed sensitive employee relations issues, fostering a positive work environment for all staff members.
- Improved organizational culture by promoting diversity and inclusion practices.
- Collaborated with business leaders to align HR objectives with strategic goals.
Senior HR and Employee Relations Partner
Aramark
01.2019 - 01.2021
- As a senior HR professional, I played a pivotal role in creating a conducive work environment, particularly within a unionized setting, by managing office expansions and implementing culture initiatives that fostered employee comfort and engagement
- Additionally, I oversaw the strategic evaluation, design, execution, and communication of comprehensive training and development programs aimed at enriching the skillset of our staff members
- I provided support to multiple departments, including IT, engineering, design, legal, and product
- Helped established company goals and metrics to aligned with organizational objectives
- Additionally, I developed strategic plans for staff advancement and designed employee growth roadmaps to facilitate career progression and skill development
- Operating within a union environment, I effectively managed all employee relations (ER) related grievances, demonstrating a keen understanding of labor relations and compliance matters in a unionized setting.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Negotiated settlements, achieving mutually satisfactory resolutions for clients involved in disputes.
- Developed and implemented strategies to enhance partner relations.
- Leveraged technological tools for efficient case management, organization, and enhanced client communication.
- Conducted exit interviews for departing employees to gather insights into potential areas for company improvement.
- Maintained accurate records of employee complaints, grievances, and resolutions for future reference in organizational decision making.
- Established trusting relationships with employees by maintaining confidentiality and demonstrating empathy when addressing sensitive matters.
- Managed conflict resolution processes, ensuring timely intervention and mediation between employees when necessary.
- Streamlined HR policies and procedures to improve consistency, clarity, and efficiency within the organization.
- Provided regular feedback to employees, recognizing their achievements and supporting them in overcoming challenges.
- Ensured compliance with employment laws by keeping up-to-date on regulations affecting labor relations.
- Reduced staff turnover by identifying areas of improvement in the workplace and addressing employee concerns promptly.
- Negotiated fair compensation packages for incoming personnel based on industry benchmarks and internal equity considerations.
- Served as a mediator during disputes involving multiple departments; resolved conflicts professionally while minimizing disruptions.
HR and Business Consultant
Novelty Media (Startup)
02.2016 - 01.2019
- Coordinated and synchronized change management methods and policies for a wide range of departments
- Collaborated with executives on all aspects of HR and people strategy to ensure seamless organizational operations
- Ensured equality concerning employee and customer diversity requirements and concerns at the regional, local, and distant levels
- Identified and promoted diversity recruiting initiatives with the Recruiting Team
- Established uniform metrics and reporting to analyze the return on investment of inclusion programs and to enable executives to examine trends and progress toward specific objectives
- Built internal wage and compensation structure, as well as conducted salary audits, and managed variable pay systems, including bonuses and salary increments, as well as benefit programs.
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
- Led restructuring of organization internal processes, resulting in improved performance.
- Advised on best practices for human resources management, improving staff morale and productivity.
- Streamlined client operations with integration of new technological solutions, enhancing overall efficiency.
- Designed and implemented training programs for client staff, boosting their skills and performance.
- Developed risk management plans to protect clients against potential threats.
- Created and managed project plans, timelines and budgets.
HR Specialist
Uber
03.2015 - 11.2017
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Advocated for employee wellness programs, contributing to healthier workplace.
- Streamlined exit interview processes, gathering insights to improve employee satisfaction and retention strategies.
- Negotiated with benefits providers, securing advantageous packages for employees.
- Boosted employee retention rates, offering competitive benefits and fostering supportive work environment.
- Created and delivered HR training sessions to staff, managers and executives.
- Conducted performance reviews and provided feedback to managers on employee performance.
Area HR Manager
Amazon
San Francisco, CA
01.2013 - 01.2015
- Evaluated the effectiveness of employee training programs, making recommendations for continuous improvement.
- Developed comprehensive recruitment strategies to attract top talent in a competitive job market.
- Supported department heads in managing change during periods of organizational restructuring.
- Streamlined HR processes for increased efficiency in onboarding, benefits administration, and performance evaluations.
- Led annual compensation review process, ensuring equitable pay structures across the organization.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Reduced process gaps while supervising employees to achieve optimal productivity.
Education
Bachelor of Science in Hospitality/Business Management -
California State Polytechnic University Pomona
Pomona, CA06.2017
Skills
- Capable of providing coaching and advice to managers on employee relations and HR issues in line with company policies and best practices
- Dedicated and pragmatic HR professional; known for delivering dependable HR service, working in partnership with key stakeholders, and strategies to meet organizational goals
- Proficient in developing world-class (ERG) groups, diversity programs, talent strategies, and cultural initiatives to attract and retain talented workforce with widespread backgrounds
- Vigilant at advising management on Equal Employment Opportunity issues, such as Title VII, the Americans with Disabilities Act, the Age Discrimination in Employment Act, and other comparable federal and state legislation Knowledge with California state laws and regulations
- Pre-IPO
- M&A
- Operations Management
- Start-Up
- ADP
- Workday
- GreenHouse
- Rippling
- Sage
- Oracle
- BambooHR
- Talent Management
- Diversity & Inclusion
- Budgeting & Cost Control
- Compensation & Benefits
- Payroll Processing
- Labor Relations
- Immigration
- Performance Management
- Learning & Development
- Conflict Resolution
- Artificial Intelligence
- People Management
- Contract and Vendor Management
- Project Management
- Hiring and Retention
- Organizational Development
- Talent Acquisition
Accomplishments
- Designed and executed comprehensive employee engagement surveys, leading to a 20% improvement in employee satisfaction.
- Overhauled performance management processes, introducing goal-setting frameworks and regular feedback mechanisms, resulting in a 25% performance improvement.
- Negotiated vendor contracts and optimized benefits programs, achieving annual cost savings of 15% while maintaining competitive employee benefits.
- Implemented HR process automation and digitization, reducing administrative tasks by 20% and driving operational cost savings of 10%.
- Conducted a thorough review of HR policies and procedures, ensuring compliance with legal requirements, and reducing compliance risks by 40%.
Associations
- Orange County Deaf Association
- ASPCA
- Pets for Vets
- NHRA- National Human Resource Association
- OC Justice Center
- Justice Right Hand
- Habitat for Humanity-San Gabriel
- Blacks who Code
- Lesbians who Tech
- Circles-Health and Wellbeing
- The Mom Project
- Women who Engineer
- DigitalUndivided
Awards
- (PHR) Professional Human Resource | American Hotel and Lodging Association since 2018
- Sexual Harassment in the Workplace
- Diversity and Inclusion Leadership
- Honors Program for Cal Poly Program 2015-Present
Timeline
International Director of HRBP and Talent
Par Technology
09.2022 - Current
Senior HR Business Partner
Inmobi
10.2021 - 07.2022
Senior HRBP Lead (international)
Dialpad
01.2021 - 10.2021
Senior HR and Employee Relations Partner
Aramark
01.2019 - 01.2021
HR and Business Consultant
Novelty Media (Startup)
02.2016 - 01.2019
HR Specialist
Uber
03.2015 - 11.2017
Area HR Manager
Amazon
01.2013 - 01.2015
Bachelor of Science in Hospitality/Business Management -
California State Polytechnic University Pomona
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