Chad Walker

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
• Met with suppliers to discuss return of unused products to recoup wasted dollars.
• Processed and reshelved return orders, checking for discrepancies, potential usage.

• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Rotated merchandise and displays to feature new products and promotions.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
• Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
• Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
• Managed scheduling for store shifts to accomplish proper staffing at all times.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Trained and managed associates in customer service and sales techniques.

Started the basics of delivering World Class Customer Service. Involved in day to day scheduling, inventory, and building my leadership skills

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
• Onboarded new employees, including training, mentoring and new hire documentation.