Chad Walters
Kimberly,WI
Summary
Team-oriented Operations Support Specialist with 20 + years of experience delivering operational analysis and technical and administrative support. Proactive self-starter excels at wide range of operational support, including sales, manufacturing and finance functions. Dedicated to solving problems and meeting both complicated and mundane business needs with creative and team-oriented drive. Dependable with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Ambitious, career-focused job seeker, anxious to obtain a higher level position to help launch career while achieving company goals.
Overview
19
19
years of professional experience
Work History
Operations Support Specialist
Heartland Label Printers
Little Chute , WI
2005.03 - Current
- Provided technical support for internal and external customers via telephone, email, and live chat.
- Assisted in the development of new processes to improve operational efficiency.
- Resolved escalated customer service inquiries quickly and effectively.
- Participated in weekly meetings with other departments to discuss ongoing projects and initiatives.
- Collaborated with multiple teams across the organization to ensure smooth delivery of services.
- Trained staff on proper use of operational systems and procedures as needed.
- Created detailed estimates based on customer requirements, specifications and drawings.
- Developed cost models for accurate quotes and bids.
- Monitored project timelines to ensure timely completion of projects.
- Resolved discrepancies between actual costs incurred versus estimated costs in a timely manner.
- Participated in industry seminars, conferences related to estimating practices, techniques.
Education
High School Diploma -
Kimberly High School
Kimberly, WI1992-05
Skills
- Operational Efficiency
- Project Planning
- Teamwork and Collaboration
- Self Motivation
- Task Prioritization
- Multitasking
- Problem-Solving
- Time management abilities
- Experience in leadership
- Process Improvement
- Logistics Coordination
- Problem-solving abilities
- Time Management
- Continuous Improvement
- Attention to Detail
- Adaptability and Flexibility
- Organizational Skills
- Reliability
Accomplishments
Lean Manufacturing, 5S, Train the trainer, project management,
Timeline
Operations Support Specialist
Heartland Label Printers
2005.03 - Current
High School Diploma -
Kimberly High School
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