Chad Whitaker
Denver,CO
Summary
Focused Project Manager adept at planning, directing and guiding operations in various departments. Experienced in directing multiple employees and keeping efficient delivery in accordance with client expectations and company standards. Applying a creative and analytical approach to operational process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
8
8
years of professional experience
Work History
Ecommerce Project Manager
Kensium
05.2022 - 07.2023
- Managed and coordinated 20 projects under 8 different clients with multiple platforms including BigCommerce, Shopify, Acumatica, SellerCloud and Fusion and custom development.
- Planned, designed, and scheduled milestone phases for large projects with multiple integrations.
- Monitored project lifecycles to identify areas of complication and complete escalations to reduce project impact.
- Coordinated with cross-functional teams for multiple companies to increase project efficiency.
- Completed project goals by setting consistent expectations with clients which were based on short term achievements for long term implementation success.
Project Manager, Client Services
Epicor
11.2016 - 07.2022
- Lead 30 end-to-end on-premise/SaaS based ERP implementation projects, ranging from $25K to $200K and 40 successful implementations.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Developed project plans identifying key issues, approaches and performance metrics.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Business Development Representative
Epicor
09.2015 - 11.2017
- Top producer, hitting or exceeding set monthly sales quota for 12 of 15 months.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
- Utilized knowledge of industry changes to modify and improve approaches for target audiences.
- Consulted with businesses to supply accurate product and service information.
Education
Bachelor of Science - Biology
Metropolitan State University of Denver
Denver, CO06.2015
Associate of Science - Chemistry
Metropolitan State University of Denver
Denver, CO06.2015
Skills
- Project Management
- Cross-Functional Collaboration
- Multi-Unit Operations Management
- Business-to-Customer Expertise
- Customer Consultations
- Web Technologies and Services
- Negotiation
- Strategic Planning
Timeline
Ecommerce Project Manager
Kensium
05.2022 - 07.2023
Project Manager, Client Services
Epicor
11.2016 - 07.2022
Business Development Representative
Epicor
09.2015 - 11.2017
Bachelor of Science - Biology
Metropolitan State University of Denver
Associate of Science - Chemistry
Metropolitan State University of Denver
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