Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Chad White

Summary

Customer Service Engineering Process Technician at Daktronics, Inc., skilled in team training and operational efficiency. Achieved significant improvements in productivity through effective collaboration and process optimization. Recognized for empowering team members and developing standard operating procedures that enhanced consistency and reduced training time for new hires.


Experienced with team leadership, fostering productive and cohesive work environment through clear communication and conflict resolution. Utilizes strategic planning to guide teams toward achieving organizational goals. Track record of improving team performance and driving successful project completion.

Overview

24
24
years of professional experience

Work History

Customer Service Engineering Process Technician

Daktronics, Inc
05.2010 - Current
  • Trained new technicians in proper usage of equipment, safety protocols, and company procedures, ensuring a high level of competence across the team.
  • Collaborated with cross-functional teams to identify areas of improvement and implement changes for better productivity.
  • Troubleshot technical issues, implementing solutions to maintain a smooth production process.
  • Contributed to the development of standard operating procedures that improved consistency across shifts and reduced training time for new hires.
  • Participated in root cause analysis efforts on process-related issues, offering expertise to identify solutions quickly and effectively.
  • Coordinated with engineering teams during equipment upgrades or installation projects, ensuring minimal disruption to ongoing production activities.

Team Leader

Daktronics, Inc
05.2001 - 05.2010
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.

Education

Associate of Applied Science - Electrical Engineering

Southeast Technical Institute
Sioux Falls, SD
05-2010

Skills

  • Teamwork and collaboration
  • Process flows
  • Continuous improvement
  • Operational efficiency
  • Team Training
  • Performance improvement
  • Procedure updating
  • Workload management
  • Influencing skills
  • Motivational skills
  • Planning and organization
  • Staff development

Accomplishments

  • Daktronics Employee Committee President for the past 8 years, negotiated with vendors to obtain cost-effective services for all of the Sioux Falls Daktronics events for the past 8 years.


  • Created a Microsoft Excel to develop a spreadsheet for Active Generations to track players current standings and court assignments for a Pickleball Ladder League and upcoming tournament.


  • Currently work with the Salvation Army and Daktronics and run an Angel Tree Program through the Daktronics facility raising over $8,000 over the last 10 years.

Interests

My Wife and I do sublimation printing and 3D printing crafts projects and have done several local vendor events


I enjoy watching all sporting events as well as participating Including Started playing Pickleball about a year ago and play during free time


Became an Ordained Minister in 2021 and conducted with the planning and performance of the wedding services

Timeline

Customer Service Engineering Process Technician

Daktronics, Inc
05.2010 - Current

Team Leader

Daktronics, Inc
05.2001 - 05.2010

Associate of Applied Science - Electrical Engineering

Southeast Technical Institute

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Chad White