Chad Wignall
1266 Aikins Way, Boulder,CO
Summary
A seasoned Mortgage Closing Manager with a proven track record with 12+ years of closing experience, I excel in streamlining operations and enhancing team productivity. Expert in compliance knowledge and fostering strong team collaboration, my leadership has consistently improved closing procedures and employee morale, ensuring high-quality customer service and operational efficiency.
Overview
9
9
years of professional experience
Work History
Mortgage Closing Manager
Elevations Credit Union
01.2023 - 09.2024
- Participated in cross-functional projects to improve overall efficiency within the organization and members.
- Collaborated with other department managers to address any operational issues, working together to find effective solutions.
- Managed employee performance reviews providing constructive feedback leading to higher team morale and improved performance.
- Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
- Improved employee morale by fostering a positive work atmosphere and providing support and guidance to team members when needed.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Enhanced closing procedures by streamlining processes and implementing time-saving strategies.
- Streamlined closing procedures, which significantly reduced processing times and errors.
- Enhanced team morale and productivity by implementing weekly meetings to address concerns and celebrate achievements.
- Led training sessions for new hires on closing procedures, ensuring consistency and quality across team.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all closing transactions.
Closing Supervisor
FBC Mortgage LLC
05.2020 - 09.2022
- Trained new employees on closing duties, ensuring consistency and adherence to company standards.
- Confirmed accurate fundings, lien payoffs and final mortgage recordings by collaborating with real estate agents, loan officers, and attorneys.
- Reinforced company policies among staff members, promoting a professional work atmosphere.
- Coordinated with sellers, buyers, escrow agents, and real estate agents to complete loan submissions and scheduled closing dates.
- Reviewed funding packages by calculating fees and arranging for disbursement of loan funds.
- Managed final steps of closing process to mitigate risk and errors, achieving timely and efficient closings.
- Produced closing instructions and coordinated with title company to monitor closing and funding.
- Ensured adequate staffing levels during peak periods, adjusting schedules as needed to maintain optimal service quality.
Senior Closer
Academy Mortgage Corporation
04.2017 - 02.2020
- Maintained a thorough understanding of various loan products, enabling quick adaptation to changes in market trends and client preferences.
- Exceeded company expectations for funded loans while maintaining a high level of quality control.
- Ensured timely closings by proactively addressing potential issues through constant communication with all parties involved.
- Expedited the closing process by effectively coordinating with loan officers, underwriters, and title companies.
- Managed a high volume of transactions, consistently meeting or exceeding established productivity goals.
Loan Closer Funder
Fairway Independent Mortgage
11.2015 - 02.2017
- Ensured compliance with regulations by thoroughly understanding and adhering to federal lending guidelines.
- Maintained high levels of accuracy in loan files by diligently reviewing documents for completeness prior to submission for final approval.
- Managed large volume of loans while maintaining excellent attention to detail in a fast-paced work environment.
- Collaborated with internal departments to resolve any issues or discrepancies identified during and after the closing process.
- Minimized errors in documentation by carefully analyzing all information provided by clients, brokers, and lenders.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
Education
HS Diploma - N/A
Centennial High School
Gresham, ORSkills
- Loan terms
- Customer Service
- Decision-making capabilities
- Relationship Building
- Operational Efficiency
- Compliance knowledge
- Deadline Management
- Training and Development
- Loan Documentation
- Excel
- Employee Evaluation
- Compliance regulations
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Team Leadership
- Active Listening
- Adaptability and Flexibility
- Goal Setting
- Hiring and Onboarding
Timeline
Mortgage Closing Manager
Elevations Credit Union
01.2023 - 09.2024
Closing Supervisor
FBC Mortgage LLC
05.2020 - 09.2022
Senior Closer
Academy Mortgage Corporation
04.2017 - 02.2020
Loan Closer Funder
Fairway Independent Mortgage
11.2015 - 02.2017
HS Diploma - N/A
Centennial High School
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