Chad Williams
Huntersville,NC
Summary
Restaurant Manager with experience leading multi-million dollar restaurants as well as banquet and catering operations at award-winning restaurants around country. Driven to raise standards for fine dining and all aspects of guest relations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Longhorn Steakhouse
Concord , North Carolina
08.2011 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Interacted positively with customers while promoting hotel facilities and services.
Education
Bachelor of Science - Hospitality Management
University of South Carolina - Columbia
Columbia, SC08.2011
Associate of Arts - Business Administration
Midlands Tech
05.2009
Skills
- Financial Statement Review
- Staff Leadership
- Nutrition Consultations
- Performance Monitoring and Evaluation
- Orientation and Onboarding
- Front of House Management
- Performance Improvement
- Employee Performance Evaluations
- Human Resources Oversight
- Money Handling
- Staff Scheduling
- Collaborating with Team Members
- Administrative Management
Accomplishments
Diamond club restaurant 2019
Manager of the Year 2019, 2020
- Documented and resolved [Issue] which led to [Results].
Timeline
Restaurant Manager
Longhorn Steakhouse
08.2011 - Current
Bachelor of Science - Hospitality Management
University of South Carolina - Columbia
Associate of Arts - Business Administration
Midlands Tech
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