Chad Williams
Keller
Summary
Highly experienced Director in Facilities Management, specializing in vendor management and customer success. Skilled in managing vendor relationships, negotiating contracts, and overseeing vendor performance metrics (KPIs) across multiple regions. Adept at improving operational efficiency through strong leadership, budget control, and cross-functional collaboration. Known for fostering long-term partnerships with vendors and clients, delivering high-quality services that ensure customer satisfaction.
Overview
9
9
years of professional experience
Work History
Owner
Z Services USA
10.2024 - Current
- Developed and executed strategic marketing plans to enhance brand visibility and customer engagement.
- Managed daily operations, ensuring efficiency in service delivery and customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment to improve overall performance.
- Oversaw inventory management processes, optimizing stock levels to meet demand effectively.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
Senior Director of Facilities Management
Texas Maintenance and Development
05.2024 - 10.2024
- Manage a comprehensive vendor network across multiple regions, ensuring adherence to contract terms and service-level agreements (SLAs)
- Lead contract negotiations, including pricing structures and performance metrics, resulting in optimized service delivery and cost savings
- Oversee vendor KPIs, including performance audits and assessments, to ensure compliance with company standards and regulations
- Implement strategies to improve vendor relations and drive continuous improvement in service quality and customer satisfaction
- Manage customer success initiatives by resolving service issues and ensuring high levels of client satisfaction through effective communication with vendors
- Lead nationwide vendor management efforts, overseeing service providers across various facilities, including contract renewals and vendor onboarding
National Service Provider Manager
Vixxo
01.2023 - 05.2024
- Directed vendor management for key clients like 7-Eleven, Starbucks, and Sprouts, maintaining high standards of service across multiple locations
- Negotiated service provider contracts, including pricing and SLAs, resulting in improved vendor performance and reduced operational costs
- Developed and tracked vendor KPIs, conducting regular performance reviews to ensure adherence to contract requirements and operational excellence
- Drove customer success by addressing escalations and ensuring service providers delivered on expectations across a wide portfolio of retail clients
- Managed vendor relations, ensuring alignment with organizational goals and fostering long-term partnerships with national vendors
Regional Service Provider & Account Manager
Vixxo
02.2021 - 01.2023
- Oversaw a portfolio of service providers, handling contract negotiations, onboarding, and retention to ensure seamless service delivery
- Collaborated with cross-functional teams to align vendor performance with customer requirements and organizational objectives
- Reduced operational costs by optimizing vendor pricing and enhancing service provider performance through targeted KPIs
Field Service Representative
Vixxo
11.2016 - 02.2021
- Managed vendor pricing and performance for over 600 stores, ensuring compliance with service level agreements for 7-Eleven
- Conducted vendor performance reviews and facilitated vendor negotiations, contributing to cost reductions and improved service quality
- Built and maintained strong relationships with vendors and franchisees, providing support on escalated issues and service challenges
Education
High School Diploma -
Richland High School
Computer and Information Systems Security with a concentration in Information Assurance -
Liberty University
Skills
- Vendor Management
- Contract Management
- KPI Development & Monitoring
- Customer Success
- Regional Vendor Oversight
- Facilities Management
- Policy Implementation & Development
- Pipeline Development
- Organizational Development
- Strategic Planning
- Program Management
- Negotiation
- Customer relations
- Small business operations
Timeline
Owner
Z Services USA
10.2024 - Current
Senior Director of Facilities Management
Texas Maintenance and Development
05.2024 - 10.2024
National Service Provider Manager
Vixxo
01.2023 - 05.2024
Regional Service Provider & Account Manager
Vixxo
02.2021 - 01.2023
Field Service Representative
Vixxo
11.2016 - 02.2021
Computer and Information Systems Security with a concentration in Information Assurance -
Liberty University
High School Diploma -
Richland High School
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