Chad Wilson
Tucson,AZ
Summary
Experienced with providing crucial support to individuals battling addiction, fostering non-judgmental and supportive environment. Utilizes motivational interviewing techniques and relapse prevention strategies effectively. Strong understanding of treatment planning and crisis intervention, contributing to client recovery and stability.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Tier 2 Technical Support Specialist
Verizon Wireless
- Led initiatives to update internal knowledge bases with relevant information on emerging technologies, trends, or tools that impacted the role of a Technical Support Specialist positively.
- Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
Crew Member
McDonald's Restaurant
02.2025 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Journeyman Carpenter
Xtreme Drywall
08.2000 - 01.2015
- Led initiatives to update internal knowledge bases with relevant information on emerging technologies, trends, or tools that impacted the role of a Technical Support Specialist positively.
- Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
Education
PRSS - Peer And Recovery Support Specialist
Just 1 Life
Tucson, AZ07.2025
Associate of Applied Science - Game Design
Pima Community College
Tucson, AZ08.2016
Skills
- Verbal communication
- Relapse prevention
- Client advocacy
- Motivational interviewing
- Self-care promotion
- Behavior modification
- Recovery planning
- Individual counseling
- Empathy development
- Assessment and evaluation
- Substance abuse counseling
- Community resources
- Community engagement
- Goal setting
- Client confidentiality
- Crisis intervention
- Case management
- Crisis management
- Outreach activities
Certification
PRSS from Just 1 Life
Timeline
Crew Member
McDonald's Restaurant
02.2025 - Current
Journeyman Carpenter
Xtreme Drywall
08.2000 - 01.2015
Tier 2 Technical Support Specialist
Verizon Wireless
PRSS - Peer And Recovery Support Specialist
Just 1 Life
Associate of Applied Science - Game Design
Pima Community College