Chad Wissler

Server/ Host /events

Vera Mae's Bistro

07.2018 - 07.2022

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Explained menu items and suggested appropriate options for food allergy concerns.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Upsold high-profit items to enhance sales numbers.
Maximized table turnover rate by managing reservations and seating arrangements.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Contributed to inventory management by monitoring stock levels.
Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items, and recorded order information.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Processed orders and sent to kitchen employees for preparation.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Increased sales significantly by upselling higher-end products to customers.
Inspected dishes and utensils for cleanliness.
Checked guests' identification before serving alcoholic beverages.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Contributed to team success through effective communication and cooperation with coworkers and management.
Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Optimized inventory management processes, balancing stock levels with demand forecasts for reduced carrying costs and improved cash flow management.
Acted as a liaison between senior management and relevant stakeholders regarding matters pertaining to Cash Management operations.
Streamlined workflow management for increased productivity, utilizing project management software.
Assisted management with keeping team working efficiently.
Improved project management processes by implementing organizational tools and strategies for better workflow management.
Gained exposure to various aspects of operations management, including supply chain management, logistics planning, and process improvement techniques.
Provided one-on-one coaching sessions focused on goal-setting, time management, study skills, and stress management techniques.
Documented case management activity for accurate, reliable records.

Summary

Overview

Work History

Server/ Host /events

Management

Education

Bachelor Of Science - Dance Performance

Skills

Timeline

Server/ Host /events

Management

Bachelor Of Science - Dance Performance

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