Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chad Wren

Ocoee,United States

Summary

Dedicated Account Administrator with 11 years of experience working directly with clients to service accounts. Successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Strategic individual with strong interpersonal skills and proficiency in vital systems, processes, and software. Exceptionally talented at cultivating and capturing new business. Expert in Microsoft and IBM with dedication to accuracy and efficiency. Proven history of streamlining operations for excellent and organized bookkeeping.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Team Leader

Cox Automotive
04.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Client Service Coordinator

Cox Automotive
06.2016 - 04.2024
  • Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
  • Respond to customer inquiries relating to vehicles.
  • Provide quality service and assist in resolving problems.
  • Perform data entry of required information in the AS400 system for sale units.
  • Review and update automobile condition information as needed in the computer system and file. Provide customer with any updates as necessary.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Tracked down sources of special products and services to meet customers' special needs.
  • Researched and provided timely resolution to service discrepancies.

Lane Leader

Manheim Orlando
04.2014 - 06.2016
  • Maintained sale lanes running properly.
  • Patrolled parking areas and monitored car safety to prevent theft and damage.
  • Directed drivers to parking spots.
  • Responded to questions about local area and company services.
  • Logged assigned vehicle tags in specified software.

Driver

JRB & Associates
04.2010 - 04.2014
  • Maintained safe driving habits to protect property and public on roadways.
  • Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs.
  • Applied defensive driving and safety techniques to prevent accidents.
  • Consulted with supervisors and dispatch personnel to assess situations, determine appropriate solutions, and make decisions.
  • Responded to any problems when vehicles broke down.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.

Shift Supervisor

Walmart
01.2006 - 03.2010
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Supervised day-to-day stockroom operations to maintain organized flow of merchandise to sales floor.
  • Maintained accurate inventory accounts through good recordkeeping practices and regular counts.
  • Oversaw efficient loading and unloading of trucks and trailers to meet tight daily schedules.
  • Prepared detailed reports on inventory operations, stock levels and damages.
  • Recruited and trained new employees while creating and supervising efficient staff teams.

Education

High School Diploma -

West Orange High School
Winter Garden, FL
05.2002

Skills

  • Customer support
  • Employee mentoring
  • Database maintenance
  • Client meetings
  • Cross-functional collaboration
  • Problem resolution
  • Report generation
  • Account management
  • Goal-oriented
  • Quality control
  • Customer relationships
  • Data evaluation
  • Staff supervision
  • Team motivation
  • Problem-solving
  • Teamwork and collaboration
  • Attention to detail

Certification

Future Leaders graduate of 2023

Timeline

Team Leader

Cox Automotive
04.2024 - Current

Client Service Coordinator

Cox Automotive
06.2016 - 04.2024

Lane Leader

Manheim Orlando
04.2014 - 06.2016

Driver

JRB & Associates
04.2010 - 04.2014

Shift Supervisor

Walmart
01.2006 - 03.2010

High School Diploma -

West Orange High School

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