Chad Wright
Round Rock,PA
Summary
Proven leader in operations management, adept at driving operational efficiency and enhancing customer satisfaction, notably at Stotland Trucking. Excelled in staff management and problem-solving, achieving significant improvements in fleet efficiency and performance monitoring. Demonstrated exceptional team leadership and inventory management skills, contributing to a results-driven environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations/Fleet Manager
Stotland Trucking
02.2021 - Current
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Maintained accurate driver information for delivery scheduling.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Concrete Truck Driver
Ranger Ready Mix
08.2019 - 11.2020
- Communicated effectively with clients, addressing concerns or questions regarding concrete delivery and placement.
- Demonstrated adaptability by adjusting schedules based on changing weather conditions or unexpected project delays while maintaining efficient service levels.
- Maintained clean and organized workspaces inside the truck cab and on the job site, promoting a professional appearance.
- Conducted regular safety checks of the truck''s mechanical systems, preventing potential hazards related to equipment malfunctions.
- Developed strong relationships with customers through punctual deliveries and consistent professionalism in interactions.
- Enhanced project efficiency by delivering ready-mix concrete to job sites in a timely manner.
Sales Manager
Wright Distributing Co.
01.2006 - 01.2016
- 2011 Miller Lite Salesman of the Year
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Education
High School Diploma -
Round Rock High School
Round Rock, TX05.2001
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Decision-Making
- Operational Efficiency
- Employee relations and conflict resolution
- Staff Management
- Inventory Management
- Operations Oversight
- Performance monitoring
- Forklift Certified
Certification
- Class A License - Since 2006
Timeline
Operations/Fleet Manager
Stotland Trucking
02.2021 - Current
Concrete Truck Driver
Ranger Ready Mix
08.2019 - 11.2020
Sales Manager
Wright Distributing Co.
01.2006 - 01.2016
- Class A License - Since 2006
High School Diploma -
Round Rock High School
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