Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Chad Yates

METROPOLIS,Illinois

Summary

Experienced Service Coordinator with 22 years of responsibility in vehicle agencies. Extensive professional network of service providers and proven history of effective work. Dependable Service Director with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Service Coordinator

Linwood
Metropolis, IL
08.2002 - Current
  • Coordinated and led technical scope development sessions to validate business and requirements.
  • Researched, identified and resolved customer complaints in a timely manner.
  • Worked closely with other departments within the company to ensure successful completion of projects.
  • Reviewed invoices for accuracy prior to submission for payment processing.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Provided labor resources to support engineers and technicians for large and small projects.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Monitored email and phone communication to provide prompt responses and solutions.
  • Confirmed completed or closed work order by reviewing notes and following up on pending items.
  • Updated internal systems with information related to new or revised services.
  • Assessed company operations for compliance with safety standards.
  • Compiled information on competitor services and pricing structures as needed.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Conducted regular meetings with departmental staff to discuss current initiatives and projects.
  • Followed up with technicians and managers to receive and communicate status updates.
  • Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
  • Identified needs of customers promptly and efficiently.
  • Obtained purchase order information to invoice work orders.
  • Prepared monthly reports summarizing current service activities.
  • Identified methods to improve customer experiences, meeting or exceeding expectations.
  • Liaised between client and technician to keep parties fully informed.
  • Implemented strategies to take advantage of new opportunities.
  • Provided support to field technicians during service visits when necessary.
  • Assisted in the development of training materials related to service coordination processes.
  • Ensured compliance with all relevant regulations pertaining to service operations.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Handled incoming calls and inquiries from customers regarding services offered.
  • Worked with technicians to complete paperwork within designated time.
  • Provided customer service to ensure client satisfaction.
  • Monitored staff performance and provided feedback on areas of improvement needed.
  • Coordinated service schedules and appointments with clients.
  • Maintained positive working relationship with fellow staff and management.
  • Toggled between multiple systems and databases to look up information and update records.
  • Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Understood and followed oral and written directions.
  • Collaborated with others to discuss new opportunities.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Service Technician

Hillebrand Automotive
Metropolis, IL
07.1999 - 01.2002
  • Replaced worn or damaged parts with OEM replacements as necessary.
  • Developed preventive maintenance procedures and schedules.
  • Prepared job assignment reports and forms for accountability and traceability.
  • Followed all safety protocols while performing work in potentially hazardous environments.
  • Traveled to customer locations to complete work for pre-set appointments.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Handled yearly and preventive maintenance to keep vehicles in good working condition.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Identified potential problems during routine inspections in order to prevent future breakdowns.
  • Tested repaired items to ensure functionality before returning them to customers.
  • Installed new components or replaced defective parts to restore functionality.
  • Implemented troubleshooting tactics to identify causes of poor machine performance.
  • Maintained certifications and completed training on systems and components.
  • Filled out work orders, repair logs and maintenance plans to document work completed.

Education

High School Diploma -

Massac Co. High School
Metropolis, IL
05-1999

Skills

  • Accurate Recordkeeping
  • Program Follow-Up and Assessment
  • Community Resource Expertise
  • Ongoing Client Support
  • Telephone Communication
  • Goal Setting
  • Team Leadership
  • Project Planning
  • Experience in Leadership
  • Issue Research
  • Commission Structures
  • Idea Development and Brainstorming
  • Process Improvement
  • Quantitative Skills

Certification

  • 10 years certified Service Manager

References

References available upon request.

Timeline

Service Coordinator

Linwood
08.2002 - Current

Service Technician

Hillebrand Automotive
07.1999 - 01.2002

High School Diploma -

Massac Co. High School

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Chad Yates