Summary
Overview
Work History
Education
Certification
Additional Information
Timeline
Skills
Generic

Chad Yochens

Columbus,OH

Summary

Highly accomplished sales leader with over 15 years of unique experience in sales management, establishing recurring revenue pipelines, exceeding sales targets, entrepreneurship, and improving client engagement and retention. Win-Win negotiator and authentic closer with strong written and verbal communication skills. Expert advisor with the ability to prioritize efficiently and multitask in fast-paced settings.

Overview

22
22
years of professional experience
8
8
Certificates

Work History

Sales Director

RICART AUTOMOTIVE
Columbus, OH
01.2011 - 03.2021
  • Successfully managed team of 30+, providing mentorship, career, and professional development, effectively and consistently communicating clear objectives and expectations
  • Earned accelerated promotion from Sales Advisor to Finance Manager to Sales Manager to Sales Director
  • Dealership leading 95%+ Customer Satisfaction Rating
    Instrumental in improving dealer overall customer satisfaction, sales, and gross profit, resulting in increased repeat and referral customers
  • Exceeded key performance indicators (KPIs) related to governing customer interactions, administrative accuracy, efficiency, and adhering to closing and funding timelines
  • Served as ‘go-to' resource for customer de-escalations; worked closely with Sales Advisors to better understand customers' needs and concerns, rebuilding trust by actively listening to learn, and converting issues into opportunities through amicable resolution
  • Instrumental in mentoring team members on enhancing their lives by committing to and achieving career goals, leading to improved employee retention, increased sales, and customer satisfaction
  • Ensured consistent customer follow-up (both buyers and prospective buyers) augmenting Sales Advisors' efforts
  • Consistently delivered constructive feedback to Sales Advisors, enabling them to deliver on mission of striving every day to provide world-class services to customers, vendors, and employees

Consultant Owner

WEB CONSULTING & SALES
Cabo San Lucas, Mexico
01.2002 - 01.2010
  • Built business concentrated on web-based promotion, website design, and search optimization
  • Consulted companies on maximizing online presence to boost web-based revenues

Software Sales Account Manager

Sterling Commerce
Dublin, OH
01.1999 - 11.2002
  • Exceeded first-year quota in consulting/services sales position of $9 million by 24%, for total revenue generation of $11.16 million and 124% of quota
  • Instrumental in growing account with Global 100 Electronics Company, within six months, from assessment to multiple repeat projects (worth over $3 million) by utilizing appropriate team technical resources assigning most qualified Project Manager
  • Promoted from Inside Sales Managed Services Division after exceeding defined KPIs
  • Increased revenue 35% by understanding market conditions, focusing on vital prospective customers and executing consultative and solution-selling strategies

Education

Some College (No Degree) - Business Administration And Management

Ferris State University
Big Rapids, MI

Certification

FORD Sales Manager Master Certification

Additional Information

Awards: 2016 & 2018 Ford Dealer President's Award Winner, 2016 & 2018 Ford Dealer Triple Crown Award Winner, 2014 Finance Manager Rolex Winner Awarded by Ricart Ford, 2011 Ford Sales Employee Excellence E2 Award Level 4 - Ranked Top 100 Nationwide out of 8000 for Ford Sales and Customer Satisfaction (1st Year in Automotive Industry) 2000 President's Club Award from Sterling Commerce, 1994 Sales Manager of the Year for Biomedical Horizons, Inc.

Timeline

Sales Director

RICART AUTOMOTIVE
01.2011 - 03.2021

Consultant Owner

WEB CONSULTING & SALES
01.2002 - 01.2010

Software Sales Account Manager

Sterling Commerce
01.1999 - 11.2002

Some College (No Degree) - Business Administration And Management

Ferris State University

Skills

    Sales funnel development

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