Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Chad Young

Erhard,MN

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

36
36
years of professional experience

Work History

Owner

Pelican Rapids Powersports
09.2019 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Customer Service Sales Representative

Martos Motorsports
02.2013 - 09.2019
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment.
  • Built relationships with customers and community to promote long term business growth.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Maintained current knowledge of evolving changes in marketplace.

Gas Station Manager

Erhard General Store / Gas Station
06.2010 - 02.2013
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.

Installation Foreman/Field Crew Liaison

Environmental Control Systems
09.2007 - 04.2009
  • Created and maintained daily and weekly reports for upper management.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Supervised team of installers and mechanics to complete work on time and to company standards.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Managed efficient teams of up to 10 employees.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Reviewed and studied blueprints to double-check installation and implementation project requirements.
  • Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.

Owner

CKT Hardwoodfloors Inc
01.2001 - 01.2007
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Trained and developed team members to build human capital.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Hardwood Floor Installer / Sander

Sam's Hardwood Floors Inc
08.1998 - 01.2001
  • Cleaned work areas, machines and equipment to maintain clean and safe job site.
  • Measured and cut wood pieces using hand saws and powered saws.
  • Transported materials and tools from work truck to project areas and organized supplies based on likely needs.
  • Boosted team performance by collecting debris, extra materials, and tools to keep work areas clean and organized.
  • Assisted with project planning by measuring locations and pieces, marking points, and skillfully cutting materials.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Warehouse Manager

Maps & More Inc
06.1996 - 08.1998
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.

Office Furniture Installer

Facility Systems Inc
02.1994 - 06.1996
  • Uncrated, assembled, installed and repaired furniture and office equipment in customers' homes or offices.
  • Reviewed installation plans with senior installation personnel to install product to meet space plans.
  • Operated forklifts, pallet jacks, hand trucks and dollies to move furniture and equipment to different areas and rearrange within warehouse.

Aviation Storekeeper 3rd Class

US Navy
06.1987 - 02.1994

Education

No Degree -

Aviation Storekeeper A-School
Meridian
10.1987

High School Diploma -

Fulda Secondary
Fulda, MN
06.1987

Skills

  • Labor Relations
  • Regulatory Compliance
  • Business Management
  • Budget Administration
  • Business Marketing
  • Verbal and Written Communication
  • Partnership Development
  • Negotiation
  • Relationship Building
  • Small Business Operations
  • Staff Hiring
  • Employee Development
  • Human Resource Management
  • Customer Relations
  • Bidding Processes
  • Staff Management
  • Financial Management
  • Marketing
  • Sales Leadership
  • Project Management
  • Operations Management
  • Business Launch
  • Business Administration

Affiliations

Pheasants Forever Board Member- 4 Years

Ducks Unlimited Board Member-6 Years

Camp Joy Board of Directors- 9 Years (Still Active)

American Legion Member

Church Youth Group Assistant Leader - 8 Years



Timeline

Owner

Pelican Rapids Powersports
09.2019 - Current

Customer Service Sales Representative

Martos Motorsports
02.2013 - 09.2019

Gas Station Manager

Erhard General Store / Gas Station
06.2010 - 02.2013

Installation Foreman/Field Crew Liaison

Environmental Control Systems
09.2007 - 04.2009

Owner

CKT Hardwoodfloors Inc
01.2001 - 01.2007

Hardwood Floor Installer / Sander

Sam's Hardwood Floors Inc
08.1998 - 01.2001

Warehouse Manager

Maps & More Inc
06.1996 - 08.1998

Office Furniture Installer

Facility Systems Inc
02.1994 - 06.1996

Aviation Storekeeper 3rd Class

US Navy
06.1987 - 02.1994

No Degree -

Aviation Storekeeper A-School

High School Diploma -

Fulda Secondary

Similar Profiles

CREATE PROFILE
Chad Young