Summary
Overview
Work History
Education
Skills
Referrals
Timeline
Generic

Chad Young

New Port Richey

Summary

Seasoned Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims and quick resolution of liability decisions. Strong organizational and communication traits with extensive customer service.

Overview

17
17
years of professional experience

Work History

Auto Claims Adjuster

USAA
12.2018 - 08.2025
  • Supports workload surges and catastrophe operations as needed to include working significant overtime during workload influx.
  • Consistently receives positive member feedback of claims handling.
  • Provides claims service via internal channels (phone/email/fax/mail/live chat) to members and third party customers.
  • Directed claims negotiations within allowable limit and supported successful litigations with adverse carriers, attorneys and claimants.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Communicated with team members using Slack to promptly address claims related questions, concerns and issues. Also helped manage work load and claims for multiple adjusters.

Patient Care Advocate

MyMatrixx
10.2015 - 12.2018
  • Developed and maintained relationships with customers through company live chat, to provide support throughout the claims process.
  • Collaborated with several departments to process claim requests quickly and accurately.
  • Completed company sponsored educational opportunities to enhance job knowledge and interpersonal skills.
  • Selected for multiple special projects to develop new techniques to improve efficiency with company vendors.
  • Volunteered for employee committee to arrange events focused on increasing moral.

Intelligence Analyst

U.S Army
01.2011 - 08.2014
  • Trained and instructed subordinates on security and background investigating procedures.
  • Effective decision maker in high-pressure situations and environments.
  • Used Microsoft office to develop a more efficient method of organizing information that has been analyzed.
  • Managed and worked with several groups to provide on time and accurate analyzed data with recommendations.
  • Selected to work special assignment, responsible for the filing and oversight of fellow soldiers income tax.

Customer Service Representative

Best Buy
09.2008 - 01.2011
  • Volunteered to work in Magnolia Home Theater and provided personal information on high end projectors and screens.
  • Worked in teams to ensure end-to-end needs are met for the customer and no one is left unattended.
  • Trusted advisor for customers by researching and understanding evolving technology. making technology more functional in their lives.
  • Recognized by management for continuing to recommend other products to enhance experience of original order.

Education

Associate of Arts -

Hillsborough Community College
Tampa, FL

High School Diploma -

Braulio Alonso High School

Skills

  • Phones/ Email/ Fax/ Live Chat
  • Multitasking
  • Interpersonal
  • Active listening
  • Microsoft teams
  • Organization
  • Product line knowledge
  • Exceptional customer service
  • Time management
  • Investigation
  • Self sufficient
  • Sales expertise
  • Process improvement
  • Negotiation

Referrals

Kerry Homolash - Claims Operations Manager with USAA

  • Kerry.Homolash@usaa.com
  • (813) 528-3313

Michelle Philbin - Department Manager with MyMatrixx

  • Michelle.philbin@yahoo.com
  • (813) 453-7661

Yanira Cartaya - Team Lead with MyMatrixx

  • Ycartaya83@gmail.com
  • (813) 293-0275

Timeline

Auto Claims Adjuster

USAA
12.2018 - 08.2025

Patient Care Advocate

MyMatrixx
10.2015 - 12.2018

Intelligence Analyst

U.S Army
01.2011 - 08.2014

Customer Service Representative

Best Buy
09.2008 - 01.2011

High School Diploma -

Braulio Alonso High School

Associate of Arts -

Hillsborough Community College

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