Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chad A. Johnson

Wichita Falls,TX

Summary

Accomplished leader with a proven track record at Red Lobster Restaurant, adept in team management and customer engagement. Expertise in inventory control and staff management, significantly enhancing operational efficiency and customer satisfaction. Skilled in motivating teams to exceed goals, with a focus on achieving superior service outcomes.


Clubs/Achievements

Del Rio Host Lions Club

- Lion of the month January 2015

- Presidents Appreciation award 2017

- Board of directors 2017

-Voted Second Vice President 2021

Lighthouse Club

My first official year as the service manager with Red Lobster, I was able to assist our General manager in building sales and Guest count to propel our store to finish top twelve in a company of 600 stores "Lighthouse Club"

Overview

13
13
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Red Lobster Restaurant
07.2022 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Server Pro/Certified Restaurant Supervisor

Red Lobster Restaurant
05.2022 - 07.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Red Lobster Restaurant
09.2021 - 05.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Owner/Operator Truck Driver

A Johnson Couriers, LLC
08.2017 - 08.2021
  • Managed day-to-day business operations.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.

Distribution Manager

Ashley Furniture Homestore
07.2011 - 08.2021
  • Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
  • Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
  • Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
  • Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
  • Managed three Buildings and four departments, service, Scheduling, Inventory, and Delivery with max of 15 employees.
  • Optimized distribution processes by implementing efficient inventory management systems.
  • Increased client retention by providing superior customer service.
  • Reviewed transportation invoices for accuracy, identifying discrepancies and ensuring prompt resolution.

Education

Tony Robbins Leadership Training
Coached By Steve Gill
01-2021

High School Diploma -

S.H. Rider Highschool
Wichita Falls, TX
05-2006

Skills

  • Team Management
  • Inventory control and record keeping
  • Customer Engagement
  • Staff Management
  • Goal Setting
  • Ability to Motivate and Achieve Desired outcomes

Certification

  • ServSafe Food Protection Manager Certification - National Restaurant Association.
  • Allergen Awareness Training Certificate – State-specific programs or ANSI-accredited providers.
  • Certified Professional - Food Safety (CP-FS) - National Environmental Health Association.
  • Certificate of Professionalism
  • Technology Education Certificate WFISD 2001
  • President's Education Awards Program "Outstanding Academic Achievement" 2001

Timeline

Restaurant Manager

Red Lobster Restaurant
07.2022 - Current

Server Pro/Certified Restaurant Supervisor

Red Lobster Restaurant
05.2022 - 07.2022

Server

Red Lobster Restaurant
09.2021 - 05.2022

Owner/Operator Truck Driver

A Johnson Couriers, LLC
08.2017 - 08.2021

Distribution Manager

Ashley Furniture Homestore
07.2011 - 08.2021

Tony Robbins Leadership Training

High School Diploma -

S.H. Rider Highschool

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Chad A. Johnson