Chadd J. Ryan

• 🌟 Building on my extensive experience in leading the development of digital products, I am applying best practices within the HIGHRADIUS platform to drive transformative improvements by increasing the % of touchless deductions. For 2025, my focus areas include promotional, pricing, and OS&D deductions across both the NORTH AMERICAN and EUROPEAN zones.
  
  🤝 In collaboration with our Global Process Owners, Continuous Improvement, and IT teams, we are working to standardize and scale processes to optimize the management of 500,000 deductions annually.
  
  📈 Key short-term targets include:
  
  👥 15 FTE reduction in operational requirements,
  ⏱️ 5-day improvement in cycle time,
  💰 $30M cash flow improvement,
  🛑 $10M reduction in invalid deductions written off, directly benefiting the P&L.
  🚀 This initiative reflects a commitment to leveraging technology and cross-functional collaboration to deliver measurable business impact at scale.🌟 Building on my extensive experience in leading the development of digital products, I am applying best practices within the HIGHRADIUS platform to drive transformative improvements by increasing the % of touchless deductions. For 2025, my focus areas include promotional, pricing, and OS&D deductions across both the NORTH AMERICAN and EUROPEAN zones. 🤝 In collaboration with our Global Process Owners, Continuous Improvement, and IT teams, we are working to standardize and scale processes to optimize the management of 500,000 deductions annually. 📈 Key short-term targets include: 👥 15 FTE reduction in operational requirements, ⏱️ 5-day improvement in cycle time, 💰 $30M cash flow improvement, 🛑 $10M reduction in invalid deductions written off, directly benefiting the P&L. 🚀 This initiative reflects a commitment to leveraging technology and cross-functional collaboration to deliver measurable business impact at scale.
• Skills: Value Stream Mapping · Business Process Management · Technical Discussions · Product Development · Performance Management

• 🚀 Product Manager for an AGILE RELEASE TRAIN, leading the strategic vision & design of a state-of-the-art Digital Solution Center utilizing Scaled Agile Framework. Through simplification and process optimization, this initiative redefines the management of trade and non-trade deductions, with a focus on promotional, pricing, OS&D, fines, and fees, driving substantial operational and financial improvements.
  
  💡 Flagship Product:
  Developed a PRICE VARIANCE APPLICATION that identified discrepancies among SAP, remittances, and customer contracts. This tool automated the detection of invalid deductions, previously managed through manual reconciliation requiring five FTEs.
  
  📊 Data-Driven Innovation:
  Spearheaded the integration of data from multiple internal and external systems to create the framework for a sophisticated auto-validation grid, enabling accurate validation of diverse deduction types. A key feature of the platform was a Generative AI DOCUMENT READER, with capabilities to read and extract data from structured and unstructured documents, dramatically improving validation speed and precision while minimizing manual intervention.
  
  🌍 Global Team Leadership:
  Successfully LED AN INTERNATIONAL TEAM of over 40 experts in scrum, product ownership, data science, engineering, full-stack development, and DevOps, ensuring seamless collaboration and delivery of this transformative solution.
  
  📈 Impact:
  The result was a cutting-edge product that drove measurable efficiency gains, improved financial accuracy, and solidified the organization's position as an industry leader in deduction management. $20M (annual run rate) in price variance identified (both valid and invalid) for our top customer, enhancing cash flow and reducing operational inefficiencies.🚀 Product Manager for an AGILE RELEASE TRAIN, leading the strategic vision & design of a state-of-the-art Digital Solution Center utilizing Scaled Agile Framework. Through simplification and process optimization, this initiative redefines the management of trade and non-trade deductions, with a focus on promotional, pricing, OS&D, fines, and fees, driving substantial operational and financial improvements. 💡 Flagship Product: Developed a PRICE VARIANCE APPLICATION that identified discrepancies among SAP, remittances, and customer contracts. This tool automated the detection of invalid deductions, previously managed through manual reconciliation requiring five FTEs. 📊 Data-Driven Innovation: Spearheaded the integration of data from multiple internal and external systems to create the framework for a sophisticated auto-validation grid, enabling accurate validation of diverse deduction types. A key feature of the platform was a Generative AI DOCUMENT READER, with capabilities to read and extract data from structured and unstructured documents, dramatically improving validation speed and precision while minimizing manual intervention. 🌍 Global Team Leadership: Successfully LED AN INTERNATIONAL TEAM of over 40 experts in scrum, product ownership, data science, engineering, full-stack development, and DevOps, ensuring seamless collaboration and delivery of this transformative solution. 📈 Impact: The result was a cutting-edge product that drove measurable efficiency gains, improved financial accuracy, and solidified the organization's position as an industry leader in deduction management. $20M (annual run rate) in price variance identified (both valid and invalid) for our top customer, enhancing cash flow and reducing operational inefficiencies.
• Skills: Big-Picture Thinking · Value Stream Mapping · Technical Discussions · Agile Project Management · Communication · Business Process Improvement · Lean Operations · Product Strategy · Product Delivery · Artificial Intelligence (AI) · Full stack · Data Engineering · Data Visualization

• 💻 Developed and launched a transformative digital product capable of accurately identifying the status of over 100,000 deductions annually. This innovation streamlined operations, reducing the workforce required to manage the process from 10 FTEs to just 1, while achieving an industry-leading 85% auto-validation rate—outperforming peers by approximately 30%.
  
  🤝 Collaboration for Success:
  The product's success was achieved through strong cross-functional collaboration, bringing together experts in data science, data engineering, full-stack development, DevOps, and business stakeholders to reimagine the order-to-cash process.
  
  📊 Analytics-Driven Optimization:
  Led the implementation of analytics platforms to monitor product performance and provide real-time insights into automation failure points, enabling rapid issue resolution and continuous optimization.
  
  📈 Impact:
  These efforts significantly reduced trade promotion inefficiencies, shortened cycle times, improved cash flow, and enhanced the identification of invalid deductions. Annually, this provides a $25M (recurring) business value for the organization.💻 Developed and launched a transformative digital product capable of accurately identifying the status of over 100,000 deductions annually. This innovation streamlined operations, reducing the workforce required to manage the process from 10 FTEs to just 1, while achieving an industry-leading 85% auto-validation rate—outperforming peers by approximately 30%. 🤝 Collaboration for Success: The product's success was achieved through strong cross-functional collaboration, bringing together experts in data science, data engineering, full-stack development, DevOps, and business stakeholders to reimagine the order-to-cash process. 📊 Analytics-Driven Optimization: Led the implementation of analytics platforms to monitor product performance and provide real-time insights into automation failure points, enabling rapid issue resolution and continuous optimization. 📈 Impact: These efforts significantly reduced trade promotion inefficiencies, shortened cycle times, improved cash flow, and enhanced the identification of invalid deductions. Annually, this provides a $25M (recurring) business value for the organization.
• Skills: Big-Picture Thinking · Technical Discussions · Communication · Product Strategy · Product Delivery

• In my role as Senior Manager of O2C Metrics & Reporting, I drove transformative improvements across the invoice-to-cash lifecycle by developing and executing performance measurement frameworks that enhanced efficiency, accuracy, and transparency. By delivering actionable insights and enabling data-driven decision-making, I optimized cash flow and strengthened operational performance.
  
  Key Contributions:
  
  📊 Enhanced Performance Measurement: Designed and implemented comprehensive KPIs and dynamic dashboards for O2C processes, including invoicing, collections, deductions management, and cash application.
  💡 Data-Driven Insights: Partnered with cross-functional teams to analyze trends, uncover inefficiencies, and deliver targeted recommendations. Achieved measurable improvements in DSO, IPC, write-offs, and bad debt management.
  ⚙️ Streamlined Reporting: Led efforts to automate manual reporting workflows, eliminate redundant or outdated reports, and ensure data accuracy by integrating tools with ERP systems and advanced analytics platforms.
  🌍 Global Reporting Alignment: Collaborated with regional stakeholders across North America to standardize reporting frameworks, ensuring consistent tracking and scalable solutions.
  🚀 Strategic Outcomes: Provided insights that drove a $35M reduction in deduction write-offs, delivering direct P&L benefits and advancing financial objectives.
  🤝 Leadership & Innovation: Managed a high-performing team of data analysts and reporting specialists, fostering a culture of innovation and continuous improvement to elevate O2C analytics' impact.
  Technology & Tools:
  
  ERP Systems: SAP
  Data Visualization: Power BI, Tableau, CelonisIn my role as Senior Manager of O2C Metrics & Reporting, I drove transformative improvements across the invoice-to-cash lifecycle by developing and executing performance measurement frameworks that enhanced efficiency, accuracy, and transparency. By delivering actionable insights and enabling data-driven decision-making, I optimized cash flow and strengthened operational performance. Key Contributions: 📊 Enhanced Performance Measurement: Designed and implemented comprehensive KPIs and dynamic dashboards for O2C processes, including invoicing, collections, deductions management, and cash application. 💡 Data-Driven Insights: Partnered with cross-functional teams to analyze trends, uncover inefficiencies, and deliver targeted recommendations. Achieved measurable improvements in DSO, IPC, write-offs, and bad debt management. ⚙️ Streamlined Reporting: Led efforts to automate manual reporting workflows, eliminate redundant or outdated reports, and ensure data accuracy by integrating tools with ERP systems and advanced analytics platforms. 🌍 Global Reporting Alignment: Collaborated with regional stakeholders across North America to standardize reporting frameworks, ensuring consistent tracking and scalable solutions. 🚀 Strategic Outcomes: Provided insights that drove a $35M reduction in deduction write-offs, delivering direct P&L benefits and advancing financial objectives. 🤝 Leadership & Innovation: Managed a high-performing team of data analysts and reporting specialists, fostering a culture of innovation and continuous improvement to elevate O2C analytics' impact. Technology & Tools: ERP Systems: SAP Data Visualization: Power BI, Tableau, Celonis
• Skills: Communication · Data Visualization · Data Analytics · Financial Analysis · Financial Reporting

• 📊 Project Manager, Payment & Strategy
  Collaborated directly with the AVP as part of a two-person team to drive strategic initiatives in the Payment & Strategy space. Leveraging prior experience in advanced analytics, I applied multi-layered segmentation techniques to analyze a 3 million residential customer base, identifying targeted, high-value opportunities. These insights enabled the development of ROI models for billing and payment rollout programs, which were presented to leadership and integrated into the Annual Operating Plan.
  
  Key Achievements:
  
  Successfully executed strategic initiatives across order-to-cash, billing, and payment operations.
  Delivered $15M in savings and revenue impact by optimizing payment channel strategies.
  Achieved an expense reduction of $7.8M through disciplined cost control measures.📊 Project Manager, Payment & Strategy Collaborated directly with the AVP as part of a two-person team to drive strategic initiatives in the Payment & Strategy space. Leveraging prior experience in advanced analytics, I applied multi-layered segmentation techniques to analyze a 3 million residential customer base, identifying targeted, high-value opportunities. These insights enabled the development of ROI models for billing and payment rollout programs, which were presented to leadership and integrated into the Annual Operating Plan. Key Achievements: Successfully executed strategic initiatives across order-to-cash, billing, and payment operations. Delivered $15M in savings and revenue impact by optimizing payment channel strategies. Achieved an expense reduction of $7.8M through disciplined cost-control measures.
• Skills: Communication · Business Analysis · Data Analytics · Business Planning · Financial Modeling

• Special Projects Leader
  Focused on identifying business challenges and delivering solutions through insights and actionable metrics.
  
  Key Projects & Achievements:
  
  Marketing Call Tracking Platform:
  Led the successful launch and integration of the Invoca platform into the marketing strategy, including IVR integration. Leveraged speech analytics and digital integrations to identify the most effective communication channels, resulting in increased sales and improved marketing efficiencies.
  
  Days to Install & Sales Impact Analysis:
  Spearheaded a regional initiative to quantify the impact of lost sales due to extended installation windows. By analyzing how hours were assigned to orders and operational headcount, I identified areas for resource reallocation and reduced installation times. These efforts minimized lost sales and significantly increased gross activations.
  
  Interactive Voice Response (IVR) Re-engineering:
  Conducted a comprehensive analysis of call volumes within the IVR system, identifying pain points that led to customer redirection, hang-ups, and negative experiences. Provided actionable recommendations that improved key metrics, including transfer rates, abandonment rates, system performance, and overall customer satisfaction.
  
  Key Strengths:
  Each of these projects involved stepping into areas with limited prior knowledge, quickly gaining expertise, understanding complex business workflows, and conducting data-driven analyses. Insights and recommendations were presented to senior leadership, driving impactful changes and measurable results.Special Projects Leader Focused on identifying business challenges and delivering solutions through insights and actionable metrics. Key Projects & Achievements: Marketing Call Tracking Platform: Led the successful launch and integration of the Invoca platform into the marketing strategy, including IVR integration. Leveraged speech analytics and digital integrations to identify the most effective communication channels, resulting in increased sales and improved marketing efficiencies. Days to Install & Sales Impact Analysis: Spearheaded a regional initiative to quantify the impact of lost sales due to extended installation windows. By analyzing how hours were assigned to orders and operational headcount, I identified areas for resource reallocation and reduced installation times. These efforts minimized lost sales and significantly increased gross activations. Interactive Voice Response (IVR) Re-engineering: Conducted a comprehensive analysis of call volumes within the IVR system, identifying pain points that led to customer redirection, hang-ups, and negative experiences. Provided actionable recommendations that improved key metrics, including transfer rates, abandonment rates, system performance, and overall customer satisfaction. Key Strengths: Each of these projects involved stepping into areas with limited prior knowledge, quickly gaining expertise, understanding complex business workflows, and conducting data-driven analyses. Insights and recommendations were presented to senior leadership, driving impactful changes and measurable results.
• Skills: Communication

As Senior Manager of Retention and Acquisition, I spearheaded strategic initiatives across 15 states in the Midwest and Mid-Atlantic regions to optimize customer retention and drive new customer acquisition. My work centered on leveraging data-driven insights, fostering cross-functional collaboration, and deploying innovative marketing strategies to enhance customer lifetime value, reduce churn, and expand market share.

Key Achievements:

📊 Retention Strategy Development & Churn Management:
Designed and implemented targeted retention programs, achieving a 20% reduction in customer churn, boosting customer satisfaction and loyalty. Developed a first-of-its-kind churn by DSLAM report, providing the most granular level of analysis for managing a 3M residential customer base. This tool became a cornerstone for churn reduction initiatives.

💡 Data-Driven Insights:
Collaborated with Regional General Managers to uncover trends and behaviors in the customer lifecycle, enabling the development of predictive models to mitigate churn risks and identify growth opportunities.

🤝 Cross-Functional Leadership:
Partnered with teams across engineering, sales, product, and customer service to align strategies, ensuring a seamless and consistent customer experience.

Core Competencies:

Customer Lifecycle Management
Churn Reduction Strategies
Data Analytics & Predictive Modeling
Marketing Campaign Optimization
Cross-Functional Team Collaboration

This role underscores my ability to blend strategic vision with data-driven insights, driving impactful business outcomes while ensuring a customer-centric approach.

• Developed and executed comprehensive marketing plans for concerts, sporting events, and family shows, ensuring maximum event visibility and attendance.
  
  Supported the Corporate Sales team by creating tailored, client-specific presentations that align the venue's marketing solutions with advertisers' needs, driving successful partnerships.
  
  Designed branded marketing collateral for the Times Union Center and event promoters, adhering to strict branding guidelines and sponsor requirements to maintain consistency and professionalism.
  
  Managed a 115,000-subscriber email database, overseeing all aspects of the Times Union Center’s e-campaigns, including content creation, deployment, and performance tracking.
  
  Leveraged social media platforms to enhance consumer awareness, drive engagement, and monitor audience interaction, contributing to increased ticket sales and event success.
  
  Supervised and lead a team of six part-time marketing staff, providing guidance, training, and support to ensure seamless execution of marketing initiatives.
  
  Optimized website performance by analyzing search engine metrics, studying competitor strategies, and implementing effective keywords and backlinks to improve search rankings.
  
  Game Day Director for Siena College Men’s Basketball, coordinating all in-game elements with a 25-person event staff to deliver seamless game-day operations and an exceptional fan experience.Developed marketing plans for an entertainment facility which hosted concerts, sporting events, family shows and various other events
• My responsibility was to drive ticket sales which exceeded promoter expectations through traditional and non-traditional advertising techniques
• Defined target audiences and aligned those with the proper advertising vehicles to optimize sales
• Performed public relations duties by working with local media outlets and on-air talents to create buzz/excitement for upcoming events
• In this capacity I worked with various personalities such as county/state officials, general managers, local leaders, and celebrities
• This was a unique experience in that I was able to work collectively with a wide range of successful and influential decision makers
• Responsible for accurate reconciliation of all event invoices related to marketing expense

- Utilized mapping software to deliver detailed analyses of Midwest print publications, aligning with clients' geographic product boundaries to maximize market coverage.

- Recommended short- and long-term advertising objectives using the Advertising Event Management System (AEMS), ensuring strategic alignment with client goals.

- Managed the execution of clients' media orders, coordinating placements for 250+ newspapers weekly to maintain consistency and efficiency.

- Developed negotiation strategies based on client budgets, internal benchmarks, and marketing insights, securing the most competitive print rates available.

- Conducted market and competitive analysis to inform precise and effective media buying decisions.
Supported colleagues by assisting with new and existing business accounts, contributing to the success of team initiatives.