Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Chadd Morrison

Denver,CO

Summary

In the 9 years I've been with Thunder I have been a Head Coach, advisor to the Board and a voting member on the Board of Directors. Prior to joining Thunder Baseball I enjoyed 4 years as President of the Board of Directors of Nova WPE, a non profit business supporting a youth/young adult performance group. Responsibilities included, managing fundraisers, overseeing and working bingo game sessions, organizing and approving travel budgets, scheduling and organizing community service events. I was selected to move into The Director position of Nova WPE where I organized an instructional staff, worked directly with performers as well as run logistics of performance travel. While not a performer myself, a connection in the desire to be Champions on and off the floor helped us achieve a State Championship. After an additional two years with the organization a decision was made by the family to step down and spend more time together and Coach Tyler at Thunder.

Overview

25
25
years of professional experience

Work History

Service Writer/Office Manager

DOC Automotive Repair
Broomfield, Colorado
07.2010 - Current

Communication with customers about required repairs and concerns with vehicles. Committed to retaining positive relationships with vendors and employees. Manage workloads and desired expectations of staff. Accounting, reconciling payables and receivables.

  • Presented different repair options to customers to help each person make appropriate choices
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes
  • Consulted with customers to assess service requirements and produce accurate orders
  • Responded to customer calls and emails to answer questions about products and services
  • Trained new personnel regarding company operations, policies and services
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Cross-trained and provided backup support for organizational leadership

Counter Person, Asst Manager, Store Manager

CarQuest Auto Parts
Broomfield, Arvada, Denver, Colorado
05.1997 - 07.2010

Specialized in growing sales through committed and positive communications with customers and concentrating on employee retention and advancement. Focused on audit solutions and streamlining the process with auditor and regional manager. Led multiple stores to consistent year over year growth and profit.

  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Mentored team members to enhance professional development and accountability in workplace
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
  • Strengthened operational efficiency to remain cost-effective while maintaining quality service
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Developed organizational structure to outline and direct rules, roles and responsibilities
  • Developed strategy to increase sales and drive profits

Education

Some College (No Degree) - History And Business Management

Fort Lewis College
Durango, CO

Skills

  • Office administration
  • Organizational skills
  • Office management
  • Staff Management
  • Effective and Productive communication with customers and vendors
  • Team Building
  • Obtains and maintains fun and professional relationships with players and parents
  • Business administration
  • Relationship building
  • Service quality enhancements
  • Customer service awareness

Accomplishments

During my employment I have worked diligently with the owner to establish unbreakable relationships with our customers on a professional and a personal leval. Four years ago I started a yearly fundraiser, in honor of my late son Tyler Morrison, to benefit those in need. We started a New Years Eve Charity Day and the shop designed to exchange service and time from our staff for donations benefiting a family friend in need battling lung cancer, Children's Hospital Colorado Neuro-Oncology Dept, St Jude's, Tubuelan Central, an underfunded primary school in the Philippines. I've always thought "If you do something nice for someone else and more than two people know about it, you did it for the wrong reasons."

Timeline

Service Writer/Office Manager

DOC Automotive Repair
07.2010 - Current

Counter Person, Asst Manager, Store Manager

CarQuest Auto Parts
05.1997 - 07.2010

Some College (No Degree) - History And Business Management

Fort Lewis College

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Chadd Morrison