Chadd Rogers
Grand Junction,CO
Summary
Dynamic Trucking Manager with over 10 years of expertise in overseeing fleet operations, driver management, and logistics coordination within high-pressure transportation environments. Proven ability to enhance route efficiency, significantly reduce operational costs, and maintain strict compliance with DOT regulations and safety standards. Recognized for effectively leading cross-functional teams, optimizing dispatch processes, and ensuring exceptional customer satisfaction through timely and reliable delivery services. Proficient in implementing performance metrics, managing budgets, and spearheading continuous improvement initiatives to elevate fleet operations.
Overview
19
19
years of professional experience
Work History
Dispatch Manager
Kilgore Companies
Grand Junction, CO
06.2025 - Current
- Promoted a safer environment through strict regulation compliance.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Conducted recruitment, interviews, and selection of employees in accordance with hiring standards.
- Maintained compliance with transportation regulations, avoiding costly fines and delays.
- Coordinated daily logistics operations for timely delivery, reducing customer complaints significantly.
- Coordinated maintenance activities to keep fleet in top condition.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Tracked and monitored vehicle performance and maintenance.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled and organized delivery routes.
- Monitored and tracked dispatch communication systems.
Fuel Dispatcher
Monument Oil Company
Grand Junction, CO
06.2024 - 06.2025
- Managed daily operations for a busy fuel dispatch center, overseeing scheduling and logistics.
- Enhanced customer satisfaction by ensuring timely and accurate dispatch of fuel orders.
- Provided exceptional customer service, addressing inquiries promptly and resolving any issues efficiently.
- Ensured compliance with industry regulations by staying up-to-date on changes and updating internal processes accordingly.
- Established long-lasting partnerships with transport companies that resulted in reliable delivery services at competitive rates.
- Monitored local weather conditions to anticipate potential disruptions in the transportation network, proactively adjusting schedules as needed.
- Optimized fuel distribution by closely monitoring inventory levels and coordinating deliveries.
- Leveraged strong analytical skills to forecast demand patterns, optimizing stock levels at various locations.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Received new orders, prepared documentation, and assigned personnel.
- Tracked and monitored vehicle performance and maintenance.
Truck Dispatch Manager
Gould Construction
Glenwood Springs, CO
11.2023 - 06.2024
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Optimized resource allocation to minimize costs while maintaining high service levels.
- Monitored and tracked dispatch communication systems.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Answered phone calls and responded to customer emails.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
- Tracked and monitored vehicle performance and maintenance.
- Monitored vehicle locations to coordinate timely arrivals.
Fleet Manager/Safety Compliance Manager
Retriever Freight Services LLC
Grand Junction, CO
12.2021 - 11.2023
- Generated daily reports detailing suggested process improvement initiatives to inform management.
- Proactively identified and solved complex problems that impacted management and business direction.
- Decreased operational incidents through frequent meetings and high-standards of safety protocols.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Maintained accurate driver information for delivery scheduling.
- Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
Lead Counter Sales Associate
QED
Grand Junction, CO
06.2021 - 12.2021
- Recommended complementary purchases to customers, increasing revenue.
- Informed customers about important policies and conditions on sales.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Restocked, rotated and visually merchandised products for maximum sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Documented orders in computer system with general conditions and special customer requirements.
Dispatcher/Customer Service Representative
Retriever Freight Services
Grand Junction, CO
02.2020 - 06.2021
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed and updated databases to handle customer data.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Updated account information to maintain customer records.
- Investigated and resolved accounting, service and delivery concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Tracked customer service cases and updated service software with customer information.
Route Driver
Medical Systems Of Denver
Grand Junction, CO
10.2018 - 02.2020
- Delivered orders to customers to drive full satisfaction.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Communicated regularly with dispatcher for delivery route details and changes.
- Maintained trucks while in use and inspected vehicles and mechanical tools before and after long haul drives.
- Received, counted and inspected inventory for delivery.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Operated delivery vehicles safely and efficiently.
Warehouse Worker/Delivery Driver
USBS
Colorado Springs, CO
10.2017 - 12.2017
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Verified accuracy of all deliveries against order forms.
- Fostered positive working relationships with regular customers.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
Operations Manager
Retriever Freight Services LLC
Grand Junction, CO
08.2014 - 06.2017
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Interacted well with customers to build connections and nurture relationships.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
General Manager
La Quinta Inn & Suites
Fruita, CO
10.2006 - 08.2014
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Formulated policies and procedures to streamline operations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Trained new employees on proper protocols and customer service standards.
- Mitigated business risks by working closely with staff members and assessing performance.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
High School Diploma - High School Diploma
Penn Foster
CDL A License
CDL Certifiers
Grand Junction, CO03.2024
Skills
- HAZMAT, DOUBLES/TRIPLES, TANKER, AIR BRAKE ENDORSEMENTS NO RESTRICTIONS
- Workflow planning
- Route planning
- Phone dispatch
- DOT compliance
- Schedule coordination
- Staff training and development
- Customer communication
- Fleet maintenance
- Employee performance reviews
- Employee time records
- Daily reports
- Environmental awareness
- Maintenance recordkeeping
- Budgeting and financial management
- Labor cost control
- Transportation
- Route planning expertise
- Trailer exchange management
- Supply chain
- Order data entry
- Fleet dispatching
- Strong leadership
- Decision-making
- Customer service
- Effective communications
- Critical thinking
- Prioritizing calls
- Schedule management
- Paperwork processing
- Route planning and adjustment
- Data entry
- Mentoring and coaching
- Personnel monitoring
- Creative thinking
- Updating logs
- Microsoft office
- Customer relationship management
- Delegating work
- Dispatch recordkeeping
- Training and development
- Repair scheduling
- Workload management
- Equipment inspection
- Regulatory compliance
- Service vehicle dispatch
- Performance assessments
- Communication management
- Equipment needs assessment
- Service planning
- Customer file maintenance
- Routing orders
- Repair planning
- Resource monitoring
- Resource coordination
- Service requests
- Calendar and scheduling software
- Team work scheduling
- Material distribution
- Equipment orders
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Multitasking Abilities
Personal Information
Timeline
Dispatch Manager
Kilgore Companies
06.2025 - Current
Fuel Dispatcher
Monument Oil Company
06.2024 - 06.2025
Truck Dispatch Manager
Gould Construction
11.2023 - 06.2024
Fleet Manager/Safety Compliance Manager
Retriever Freight Services LLC
12.2021 - 11.2023
Lead Counter Sales Associate
QED
06.2021 - 12.2021
Dispatcher/Customer Service Representative
Retriever Freight Services
02.2020 - 06.2021
Route Driver
Medical Systems Of Denver
10.2018 - 02.2020
Warehouse Worker/Delivery Driver
USBS
10.2017 - 12.2017
Operations Manager
Retriever Freight Services LLC
08.2014 - 06.2017
General Manager
La Quinta Inn & Suites
10.2006 - 08.2014
High School Diploma - High School Diploma
Penn Foster
CDL A License
CDL Certifiers