CHADDEA MARSHALL
Hempstead
Summary
A highly-motivated, kind, patient, dependable and friendly individual who is seeking employment and the opportunity to continue to work and increase experience with working with adults and children with disabilities.
Overview
10
10
years of professional experience
Work History
Care Manager
Advance Care Alliances
06.2021 - Current
- Deliver person-centered care management services in compliance with regulatory standards and in alignment with the agency's quality management plan, policies, and standard operating procedures
- Maintained detailed records in compliance with agency standards and regulations.
- Communicated with healthcare providers to facilitate continuity of care.
- Identify gaps in service provision and make referrals when appropriate and follow ups.
- Advocate on the member's behalf, to reach their identified goals and live a meaningful and quality life
- Maintain the member's continued eligibility for care management through the completion of an annual Level of Care (Re)Determination, ensuring OPWDD eligibility is maintained, and enrolling in the Home and Community Based (HCBS) waiver.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
- Assessed clients and developed plans to meet needs.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Coordinate transitional care inclusive of appropriate follow up from inpatient to other setting, discharge planning, facilitating transfers within the healthcare system, residential settings and aging out of childhood services to adults service.
- Assist clients with obtaining and maintaining benefits such as Medicaid, Medicare, SSI and SNAP.
Child Respite Worker
ACLD
03.2015 - Current
- Care for three boys with Autism ages ranged from 7 to 11 years old, now 14 to 20 years old during the evenings after school
- Verbal and non-verbal
- Duties included Engage in recreational and skill building activities towards clients interest and goals.
- Update family members of client's conditions, new behaviors, or progress as necessary.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted clients with basic activities of daily living.
- Assist clients with making continuous progress on their goals.
- Upheld safety standards in all task and activities.
Customer-Service Associate
Home Depot
03.2017 - 12.2021
- Creating and maintaining customer's online orders and releasing in a timely fashion to ensure superior customer service
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Communicated with vendors regarding customer's merchandise and back order products, special orders, and future inventory
- Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information
- Handled cash, credit and debit cards and personal checks and made the correct change in payment transactions
- Ability to solve customers' problems without contacting manger or supervisor assistance
- Responded to customer calls and emails to answer questions about products and services.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Teacher's Assistant
Hagedorn Little Village School
01.2019 - 06.2021
- Receive and bring students safely to and, from the bus or, parent pick up/drop off.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Supported classroom activities, tutoring, and reviewing work.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Maintained safety and security by overseeing students in recess environments.
Cashier
Home Depot
07.2014 - 03.2017
- Greeted customer promptly
- Trained new cashiers on procedures, customer service and sales techniques
- Processed customer returns
- Received customer payments
- Identified potential shoplifters and alerted management
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Handled cash, credit and debit cards and personal checks and made the correct change in payment transactions.
- Performed cash, card and check transactions to complete customer purchases.
Education
Bachelor's Degree - Psychology
CUNY York
05.2019
Skills
- PPE Compliance
- Microsoft Word
- Microsoft Excel
- Time Management
- Mandated Reporter
- CORE Cx360
- Care Planning and Management
- Discharge Planning
- Medisked
- Supporting Daily Living Needs
Timeline
Care Manager
Advance Care Alliances
06.2021 - Current
Teacher's Assistant
Hagedorn Little Village School
01.2019 - 06.2021
Customer-Service Associate
Home Depot
03.2017 - 12.2021
Child Respite Worker
ACLD
03.2015 - Current
Cashier
Home Depot
07.2014 - 03.2017
Bachelor's Degree - Psychology
CUNY York
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