Chad Delk
Port St Lucie,FL
Summary
Highly driven sales professional with eight years of experience in retail and in-home sales. Seeking to leverage my expertise in customer relationship management, and strategic sales techniques to contribute to the growth and success of the company. Dedicated to exceeding targets, and delivering exceptional customer experiences to drive business growth.
Overview
19
19
years of professional experience
Work History
Design Consultant
FHIA
Fort Lauderdale, FL
01.2025 - Current
- Educate clients on the benefits and features of hurricane impact windows, including durability, energy efficiency, and storm protection.
- Meet with clients to assess their needs, conduct in-home consultations, and provide accurate pricing quotes for hurricane impact windows.
- Offer tailored solutions that match customer needs, ensuring the best possible fit for their home.
- Effectively close sales by guiding customers through the decision-making process, overcoming objections, and finalizing contracts.
- Coordinate with the installation team to ensure the timely and accurate installation of products after the sale.
- Provide ongoing customer support and follow-up to ensure satisfaction before, during, and after installation.
- Develop long-term relationships with clients, ensuring repeat business and referrals.
Smart Home Consultant
ADT Security
West Palm Beach, FL
03.2019 - 05.2024
- Professionally install and configure residential alarm systems, including security cameras, motion detectors, door/window sensors, and control panels
- Daily work duties include; going over work order with customer, walking through home and performing a risk assessment to find which products best fits customers wants and needs, coming to an agreement on extra equipment, qualifying customers for financing, and proceeding with installation
- Upsold $30,000-$40,000 per month in-home in excess to initial order
- Conduct thorough testing of alarm systems to ensure functionality and troubleshoot any issues during and after installation
- Perform regular maintenance and repairs to ensure the longevity and reliability of installed systems
- Provide exceptional in-home customer service, ensuring clients are comfortable and knowledgeable about their new security systems
- Educate customers on the use and benefits of their alarm systems, including mobile app integration and emergency response features
- Address customer concerns and questions promptly, providing solutions and technical support as needed
- Installed Google products on 65% of jobs (hubs, doorbells, thermostats, smart home, cameras, etc)
- Managed quality, attainment, CXL rate, upsell %, install revenue per unit for each job
- Assess customer needs and recommend additional security products and services to enhance their protection, such as home automation devices, extended warranties, and monitoring services
- Consistently achieve or exceed sales targets through effective upselling techniques and personalized product recommendations
- Maintain detailed records of sales and installation activities, ensuring accurate reporting and customer follow-ups
- Stay updated with the latest advancements in home security technology and products to provide informed recommendations to customers
- Ensure compliance with industry standards and safety regulations during all installation and maintenance procedures
- Utilize various tools and software for system configuration, monitoring, and customer management
- Work closely with the sales team to identify potential upselling opportunities and share customer feedback
- Coordinate with the technical support team to resolve complex issues and enhance the overall customer experience
- Participate in regular training sessions and team meetings to stay current with company policies, product updates, and sales strategies
- Proven experience in installing and maintaining residential alarm systems
- Strong sales acumen with a track record of successful upselling in a customer-facing role
- Excellent communication and interpersonal skills to effectively interact with customers and team members
- Technical proficiency with home security systems and related software
- Ability to work independently and manage time effectively to meet installation schedules and sales targets
- Top technician for upsell revenue in West Palm Beach office in 2023 ($350,000+)
General Manager
LA Fitness
Port Saint Lucie, FL
03.2015 - 03.2019
- Hire, train, manage, and evaluate all new staff members
- Promote Assistant Managers and new General Managers to run other LA Fitness clubs around the State
- Put all work schedules together, including covering all sick time and vacations
- Plan and prepare all advertising and marketing campaigns
- Sell gym memberships, and upsell current members on amenities
- Responsible for making 60-80 calls daily to set appointments and follow up
- Monitor hour by hour production of all staff, upcoming appointments, and reach daily appointment show/sale goals
- Daily training with team to find areas needed for improvement
- Daily district and regional conference calls with daily and weekly game plans outlined
- Compare last year's numbers vs present year's numbers, and increase by 10%
- Fit staffing needs into budgetary constraints of program
- Training of all new staff
- Develop and operate the systems, policies and procedures directly related to LA Fitness
- Manage and mentor LA Fitness staff
- Ability to effectively present information and respond to customer questions
- Assist in preparing monthly budget projections and annual budget re-projections
- Plan and conduct ongoing training and development programs for staff
- Communicate regularly with staff about important issues, program needs and evolving policies and procedures
- Delegate work to appropriate employees
- Ability to meet deadlines
- Assist with customer relations as needed
- Provide an effective safety/risk management program and procedures for emergency care of participants; schedule training/certification classes in CPR/First Aid for employees
- Monitor budget on an ongoing basis
Freelance Web Design
Chad Delk
Lawrence, KS
07.2007 - 07.2015
- HTML/CSS and javascript coding of web pages for clients
- Designed graphics through the use of Adobe Photoshop, Adobe Illustrator, and Flash
- Provided hosting services for clients
- Developed websites for personal clients as well as business clients
- Self-Marketing through the use of advertising websites, ad space, and social media
- Provided clients with knowledge of using their Wordpress web pages
- Purchased new domain names for clients, as well as buying and selling for profit
- Photographed requested photos for use in clients web pages
- Met with each new client in person to discuss design templates and website packages I offered
- Created and edited flyers, photographs, web pages, stickers, social media sites, and more
Cable Technician
Comcast
Vero Beach, FL
03.2014 - 03.2015
- Install cable, internet, and digital phone service
- Install new wiring in customer's home
- Ran New drops, both aerial and buried
- Installed house boxes to enclose all home wiring
- Installed ground wire, tagged for quality
- In-home upselling
- Proficient in time management
- Keeping track of Inventory and all equipment on truck at all times
- Daily paperwork documenting for each job
- Worked directly with company dispatch center to clear job queue
Retail Arbitrage
Chad Delk
Topeka, KS
08.2009 - 10.2014
- Negotiated with wholesalers in China on packaging and MOQ discounts
- Bought & sold products through personal interaction
- Prepared, packed, and shipped items sold online
- Stayed in touch with what is trending week by week
- Analyzed profit margins of products bought versus products sold
- Responded to all inquiries in a quick and timely manner
- Answered customer questions on product inventory
- Responsible for driving internet traffic to my websites to create business
- Self driven to produce daily sales, as I was my own boss and determined my success
- Researched current trends for purchasing products in large quantities to resell and profit
- Created profits from buying items at lower cost, and fixing or renovating
- Worked directly with warehouses in China to bring my costs down on items
- Managed spending habits and always came out >50% profit margin every month
Electrical Apprentice
Sentech Electric
Port Saint Lucie, FL
02.2013 - 03.2014
- Assisted the Journeyman electrician in all of our daily job tasks
- Assist in installing electrical systems, below 40,000 watts
- Installed electrical outlets, and circuit breakers
- Installed low voltage sound systems, security systems and voice and data systems
- Thread conduit ends and connect couplings and conduit fittings using wrench
- Consistently recognized for top-tier sales performance and customer satisfaction
- Played a key role in increasing company revenue through effective upselling and customer retention strategies
- Successfully managed multiple installation projects, ensuring timely and efficient completion with minimal disruption to clients
- Secure brackets to bulkheads with screws and bolts and pull wires through conduit leading to connection boxes, switch panels, and other terminals
- Use tools such as conduit benders, screwdrivers, pliers, knives, drills, hacksaws, and wire strippers
- Replaced faulty circuit breakers, fuses, switches and wiring
- Replaced and updated old fuse boxes
- Consult with engineers, engineering technicians, line installers and repairers, or industrial machinery mechanics and maintenance workers when performing installations
- Use of 10 and 12 foot ladders regularly
- Installed all wiring for A/C Units in businesses and commercial buildings
- Installed in new construction
- Ability to read blueprints and manuals to determine the scope of work
- Installed new thermostats for A/C Units
- Dug trenches with use of shovels to run PVC pipe to thread underground electrical wiring
Installation and Repair
AT&T
Lenexa, KS
06.2006 - 03.2013
- Installation and Repair for UVERSE television, internet, and VOIP telephone
- Installation of new cabling to selected rooms through attics and crawlspaces
- Tested available ports at crossbox
- Changed bad crossbox ports through direct communication with technical support
- Troubleshooting of service issues through series of tests, and protocols
- Troubleshooting of computers and networks both residential and business
- Terminating RJ-45, RJ-11, RG6, RG59 cables for use with both video and data transfer
- Increased sales by upgrading customer packages and creating new referrals
- Installed new ground telephone wire from pedestal to house
- Installed new aerial telephone drop wire from pole to house
- Installing new telephone network interfaces
- Installed ONT boxes on Fiber-ready homes
- Ability to adapt to frequent company changes and policies
- OSHA certified quarterly and tested monthly on quality and daily efficiency
- Ability to multi-task and work in a fast paced environment while managing time efficiently
- Traveled to locations around the country to install in new markets and train new hires
- Trained for Fiber Optics FTTP - Fiber to the Premises in Irving, TX for future advancements
Inbound Customer Service Rep
AFNI
Tucson, AZ
07.2006 - 06.2007
- Handled inbound calls regarding customer billing
- Added and removed features on member accounts
- Worked efficiently under direct supervision in high pressure situations
- Make sure all customers orders were perfect and coded properly
- B2B sales
- Handled Verizon service cancels from 13 states across the nation
- Trained new hires one on one
- Managed time on phones efficiently to clear queue in a reasonable time
Education
Associate of Science -
Washburn University
Topeka, KS03.2009
AT&T Center for Learning
Irving, TX08.2007
Skills
- Persuasive presentation and negotiation skills
- Active listening
- Handling objections
- Resolving conflicts
- Lead generation
- Conversion optimization
- Creative problem solving
- Sales driving solutions
- Relationship building
- Product knowledge
- Sales strategies
References
- William Wahl, Professional Acquaintance, 561-255-9607
- Sean Correia, Professional Acquaintance, 941-268-6562
- Anita Fischer, Professional Acquaintance, 772-200-6610
Timeline
Design Consultant
FHIA
01.2025 - Current
Smart Home Consultant
ADT Security
03.2019 - 05.2024
General Manager
LA Fitness
03.2015 - 03.2019
Cable Technician
Comcast
03.2014 - 03.2015
Electrical Apprentice
Sentech Electric
02.2013 - 03.2014
Retail Arbitrage
Chad Delk
08.2009 - 10.2014
Freelance Web Design
Chad Delk
07.2007 - 07.2015
Inbound Customer Service Rep
AFNI
07.2006 - 06.2007
Installation and Repair
AT&T
06.2006 - 03.2013
Associate of Science -
Washburn University
AT&T Center for Learning
Similar Profiles
Jessica SpurgeonJessica Spurgeon
Design Consultant at FHIADesign Consultant at FHIA
KAREL BENAVENTEKAREL BENAVENTE
Canvasser at FHIACanvasser at FHIA
Maple GrayMaple Gray
Customer Service Representative at FHIA RemodelingCustomer Service Representative at FHIA Remodeling