Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic, adept and team-driven with 20+ years of experience working in busy, fast paced environments.
Overview
15
15
years of professional experience
Work History
Package Handler
FedEx
12.2023 - Current
Operated equipment while observing standard safety procedures.
Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
Loaded package containers onto tugs and transported into packaging areas.
Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
Master Cosmetologist
Linfox
01.2019 - 06.2023
Developed creative techniques to provide clients with latest hairstyles.
Trained salon staff in traditional and innovative haircutting techniques and salon management.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Managed appointment scheduling efficiently to maximize clientele while minimizing wait times.
Reduced appointment cancellations through effective communication with clients regarding scheduling changes or delays.
Boosted client return rates by consistently delivering high-quality services that exceeded expectations.
Mentored junior stylists, providing guidance and support in developing their skills and growing their clientele base.
Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Streamlined inventory management processes to ensure adequate stock levels of essential supplies at all times.
Cosmetologist
Salon U
09.2012 - 12.2017
Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
Developed loyal following of clients by providing high-quality services.
Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
Trained salon staff in traditional and innovative haircutting techniques and salon management.
Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Implemented creative marketing strategies that attracted new clients while retaining existing ones.
Streamlined appointment booking process improving overall efficiency reducing wait times for customers.
Increased revenue through effective customer service and inventory management.
Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Cultivated interpersonal skills by building positive relationships with others.
Worked effectively in fast-paced environments.
Adaptable and proficient in learning new concepts quickly and efficiently.
Business Manager
Alabama Podiatry Care
01.2010 - 08.2012
Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
Improved business profits through innovative cost containment and revenue generation techniques.
Led company-wide digital transformation efforts, resulting in increased efficiency across all departments.
Increased overall team productivity by fostering a positive work environment and providing effective leadership.