Chad Fosse
Rockford,IL
Summary
U.S. Marine veteran and results-driven professional with a proven record of driving revenue, optimizing operations, and delivering measurable outcomes. Experienced in leading complex projects and programs, building high-performing teams, and turning challenging problems into actionable strategies. Known for thriving under pressure, making decisive calls, and building strong relationships with stakeholders at every level - strategic, adaptable, and relentless in pursuing results.
Overview
6
6
years of professional experience
Work History
Strategic Customer Success Manager
Jellyfish Technologies
Chicago, IL
05.2022 - 06.2023
- Managed a portfolio of 50+ clients representing over $5M in annual revenue, achieving a 90% contract renewal rate and driving a 20% increase in recurring revenue through strategic account growth and upselling initiatives
- Delivered tailored strategic recommendations through data-driven client meetings and campaign analyses, boosting upsell opportunities by 20% and increasing client campaign ROI by 15%
- Partnered cross-functionally with sales, creative, product, and project management teams to align client needs with platform capabilities, leading to a 25% reduction in churn and a 30% improvement in overall customer engagement
- Interpreted behavioral usage patterns, campaign metrics, and audience targeting strategies to optimize marketing plans, strengthen brand alignment, and improve customer lifetime value by 20%
- Utilized CRM and project management tools such as Salesforce, DocuSign, and Freshdesk to efficiently manage client activity, track project milestones, and deliver timely reporting and insights to stakeholders
Head of Accounts
Nabis Distribution
San Francisco, CA
01.2021 - 04.2022
- Built and led the company's first Accounts Receivable and Collections department, creating SOPs, automated workflows, and scalable systems supporting 1,200+ brand and retail accounts
- Managed a 10-member cross-functional team, leveraging CRM tools to drive a 20% increase in monthly collections, reduce Days Sales Outstanding (DSO) from 90+ days to 31, and streamline client response times by 2 hours through new engagement templates
- Spearheaded a 6-month cross-departmental project to develop and launch a new retailer portal, achieving a 66% onboarding rate, a 30% increase in online order volume, and measurable improvements in client retention
- Partnered with product, engineering, and operations teams to launch 5 new client-facing features, boosting customer satisfaction by 25% and contributing to a 90% renewal rate
- Served as the primary point of contact for C-suite executives and high-risk clients, driving an 85% platform utilization rate and ensuring sustained adoption across enterprise partners
Account Manager
Nabis Distribution
San Francisco, CA
07.2020 - 01.2021
- Managed a portfolio of 500+ brand and retail accounts, coordinating orders, collecting payments, and strengthening platform adoption through long-term account engagement
- Recovered over $2M in aged receivables by establishing payment plans and improving repayment outcomes while maintaining positive brand and retailer relationships
- Analyzed ordering behavior and customer usage trends to identify at-risk accounts and increase customer lifetime value by 15%
- Collaborated with cross-functional teams to introduce new platform features and execute retention strategies, reducing churn by 20%
Associate Account Manager
Nabis Distribution
San Francisco, CA
08.2019 - 07.2020
- Built and managed a rapidly growing book of brand and retail accounts, delivering tailored onboarding, fielding client inquiries, and providing ongoing support to improve satisfaction and retention
- Conducted account activity and performance analyses to uncover growth opportunities, communicating platform value, and driving consistent product adoption
- Managed multiple projects simultaneously while maintaining strong attention to detail and achieving client satisfaction goals
Program Manager
Amazon
San Francisco, CA
08.2017 - 02.2019
- Led a team of 4 associates to plan and execute 100-150 branded marketing activations annually, achieving a 90% on-time completion rate and driving a 15% increase in customer acquisition and retention
- Managed end-to-end event logistics, including venue selection, vendor coordination, and inventory management, expanding regional brand visibility, and optimizing on-site sales initiatives
- Partnered with national brands such as Canon, Nintendo, Purina, and Starbucks to develop experiential marketing campaigns aligned with strategic business goals and customer insights
- Introduced post-event feedback loops and performance tracking processes, improving campaign ROI by 18% through continuous data-driven optimizations
Operations Manager
Amazon
San Francisco, CA
03.2017 - 08.2017
- Directed daily operations across inbound, outbound, stow, pick/pack, and ICQA teams, overseeing 100 associates and increasing output by 25% through process optimization and workforce alignment
- Applied lean methodologies to reduce production cycle times and eliminate inefficiencies, generating over $500K in annual operational savings
- Trained and developed team leads and frontline associates, cutting onboarding time by 30% and improving productivity among new hires
- Created and communicated operational objectives and metrics to ensure departmental alignment with broader organizational goals and maintain quality standards
Education
Master of Science - Technology Management
University of Illinois
Champaign, IL08.2025
Bachelor of Science - Business Management
University of Illinois
Champaign, IL05.2016
Skills
- Program & Project Management (Agile/Scrum)
- Stakeholder & Vendor Management
- Customer Success & Account Management
- CRM & Data Analysis (Salesforce, HubSpot, Excel/Sheets)
- Cross-Functional Collaboration
- Process Optimization & Strategic Planning
- KPI & Performance Tracking
- JIRA, Asana, Mondaycom
Timeline
Strategic Customer Success Manager
Jellyfish Technologies
05.2022 - 06.2023
Head of Accounts
Nabis Distribution
01.2021 - 04.2022
Account Manager
Nabis Distribution
07.2020 - 01.2021
Associate Account Manager
Nabis Distribution
08.2019 - 07.2020
Program Manager
Amazon
08.2017 - 02.2019
Operations Manager
Amazon
03.2017 - 08.2017
Master of Science - Technology Management
University of Illinois
Bachelor of Science - Business Management
University of Illinois