Chadely Cruz
New York,NY
Summary
Detail-oriented professional in customer relations and inventory management, enhancing service delivery and customer loyalty through effective problem-solving and operational efficiency. Led operations management with an emphasis on safety and service quality, adapting quickly to new challenges and excelling in independent environments.
Overview
8
8
years of professional experience
Work History
Task Associate
Ulta
New York, New York
04.2026 - Current
- Tracked stock levels accurately to support inventory management and replenishment needs.
- Executed merchandise resets and planograms for marketing displays and inventory management.
- Maintained replenishment signage and ensured availability of testers to drive operational excellence.
- Stocked shelves, racks, and bins, maintaining organized displays and efficient merchandise flow.
- Supported promotional events by efficiently setting up displays and signage.
- Ensured cleanliness and standards across sales floor, restrooms, cash wrap, backroom, and break area.
- Created an inclusive environment by actively engaging with teammates and guests during interactions.
Retail Store Associate I
Amazon
Port Chester, NY
12.2025 - 06.2026
- Delivered exceptional customer service, strengthening customer loyalty and enhancing overall satisfaction.
- Facilitated package pickups, returns, and device trades, improving customer satisfaction and retention.
- Processed orders efficiently, ensuring timely fulfillment and service excellence.
- Utilized handheld devices for precise scanning and effective order management.
- Executed opening and closing procedures, ensuring location security and operational readiness.
- Maintained cleanliness and organization of site operations for optimal workflow.
- Managed inventory levels through diligent stock monitoring and effective restocking practices.
Field Operations Supervisor
DocGo
New York, NY
10.2022 - 05.2025
- Monitored operations to enhance service quality and client satisfaction.
- Ensured personnel compliance with company policies through regular oversight.
- Managed site leads, supporting teams in logistics, staffing, and scheduling.
- Collaborated with management to strengthen communication and operational continuity.
- Oversaw site maintenance to uphold cleanliness and equipment standards.
- Responded to onsite escalations and resolved issues promptly.
- Facilitated transitions for individuals from shelters to permanent housing.
- Provided safe shelter for individuals experiencing homelessness.
Customer Service Associate
Amazon
Brooklyn, NY
07.2021 - 09.2022
- Resolved customer inquiries through effective problem-solving, leading to improved service outcomes.
- Managed returns and prepared merchandise for delivery, streamlining the process for customer satisfaction.
- Operated handheld devices to scan orders, enhancing sorting accuracy and efficiency.
- Maintained strict inventory control and documented variances, ensuring accuracy for audit-ready records.
- Oversaw opening and closing of Locker+ site operations, upholding safety standards and cleanliness protocols.
Group Leader
Educational Alliance
New York, NY
08.2018 - 07.2021
- Empowered youth by leading mentoring initiatives that fostered positive relationships and personal growth.
- Facilitated engaging S.T.E.A.M. lessons and activities, enhancing student creativity and critical thinking.
- Provided education in academics, health, and wellness to support comprehensive youth development.
- Tracked student participation through daily attendance records to ensure accountability and engagement.
Education
Associate of Applied Science - Health Sciences
Westchester Community College
Valhalla, NY01-2029
Skills
- Customer relations strategy
- Customer engagement
- Service excellence
- Salesforce software
- Operations management
- Workforce development
- Inventory management
- Efficient scheduling
- Workplace safety
- Problem resolution
- Organizational efficiency
- Supervisory leadership
- Conflict resolution
- Spanish proficiency
- Communication skills
Education and Training
other
Timeline
Task Associate
Ulta
04.2026 - Current
Retail Store Associate I
Amazon
12.2025 - 06.2026
Field Operations Supervisor
DocGo
10.2022 - 05.2025
Customer Service Associate
Amazon
07.2021 - 09.2022
Group Leader
Educational Alliance
08.2018 - 07.2021
Associate of Applied Science - Health Sciences
Westchester Community College