Chadene Gillespie
O'Fallon,USA
Summary
Dependable Overnight Stock Associate with terrific work ethic and expertise in managing tasks in quick-paced settings. Drove customer loyalty by promptly offering assistance. Committed to engaging customers and maintaining positive, customer-focused store environment. Available immediately and can complete all trainings and certifications.
Overview
11
11
years of professional experience
Work History
Registered Behavior Technician
Sunnyhill Inc.
07.2023 - Current
- Observes, monitors and records problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supports client using principles of applied behavior analysis.
- Intervenes with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Keeps accurate records by documenting progress and adhering to prescribed behavior plan.
- Works as part of collaborative team to address changing needs of clients'.
- Learns specialized behavior approaches to implement behavioral strategies.
Fraud Customer Service Representative
Aston Carter/Master Card
05.2022 - 07.2023
- Conduct comprehensive investigations of potential fraud activity on existing credit card accounts, utilizing established protocols and analytical tools
- Respond promptly to inbound client inquiries, providing exceptional customer service, and addressing specific service-related requests and concerns
- Manage the processing of charged off accounts, ensuring accurate and efficient handling of delinquent accounts
- Demonstrate a strong attention to detail and adherence to procedures, ensuring accurate and timely completion of assigned tasks
- Maintain thorough documentation of investigations, actions taken, and outcomes, ensuring compliance with internal policies and regulatory requirements
- Utilize a wide range of available resources, including fraud detection systems, databases, and communication channels, to provide appropriate solutions to client issues.
Community Living Instructor
Compass Health Network
01.2020 - 02.2022
- Handled frequent interpersonal communication with clients, providing assistance where needed in their daily living to guarantee satisfaction in their overall quality of life experience
- Provided daily living assistance to 15+ residents with various debilitating brain and behavioral conditions by instructing them on how to achieve to independence in the community in areas of safety, personal budgets, housekeeping, personal care, and nutrition
- Used advanced problem-solving skills, sound judgment, tact, discretion, and calm to gather information and initiate appropriate next steps and documentation for crisis-intervention
- Offered the needed care for 15+ residents by managing specialized diets, administering medication, and recording detailed documentation to promote health and improve care
- Worked smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work
- Recognized rare conditions in residents with disabilities by listening to concerns and evaluating unique cases to continuously provide professional and personalized care.
Emergency Road Service Receiver
American Automobile Association, AAA
08.2016 - 11.2020
- Facilitated communications between customers and field personnel to answer questions and resolve concerns
- Oversaw order preparation, documentation, and personnel assignments
- Monitored vehicle locations to ensure timely arrivals
- Managed dispatch software to enter customer orders, deliveries, and receipts
- Mentored and trained new hires, providing expertise in company policies and best practices
Dispatcher
CPS Recruitment (TLC/MTM)
05.2018 - 05.2019
- Handled incoming and outgoing calls, addressing customer inquiries and resolving conflicts
- Inputted orders and tracked progress of outstanding orders
- Promoted equality and responded to complaints of discrimination.
Website Monitor - Life Crisis Services
Provident Counseling
01.2013 - 08.2016
- Provided online support to individuals in crisis
- Responded to sensitive inquiries with empathy and care
- Handled emergency situations in accordance with established protocols.
Education
BA in General Studies -
Northern State University (Online)
Aberdeen, SD05.2018
Skills
- Customer Needs Assessments
- Safety Awareness
- Health Code Standards
- Team Goals
- Performance Goals
- Housekeeping Duties
Timeline
Registered Behavior Technician
Sunnyhill Inc.
07.2023 - Current
Fraud Customer Service Representative
Aston Carter/Master Card
05.2022 - 07.2023
Community Living Instructor
Compass Health Network
01.2020 - 02.2022
Dispatcher
CPS Recruitment (TLC/MTM)
05.2018 - 05.2019
Emergency Road Service Receiver
American Automobile Association, AAA
08.2016 - 11.2020
Website Monitor - Life Crisis Services
Provident Counseling
01.2013 - 08.2016
BA in General Studies -
Northern State University (Online)
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