Chad H. Engle
Findlay,OH
Work Preference
Summary
Dedicated, passionate, professional offering extensive experience in automotive and motorcycle sales, finance, GSM, and GM making impactful contributions for quality organizations. Skilled at: establishing customer relations, defining needs, and presenting options to meet those requirements. Proficient at: determining objectives, delegating tasks, and motivating team members to achieve and exceed goals. Maintain an expansive knowledge of the automotive sales industry, products, and related businesses. A leader, consistently rewarded with greater levels of responsibility due to a track record of performance.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
General Manager
Mazda Direct
10.2024 - Current
- Oversaw daily operations to ensure optimal efficiency and compliance with industry standards.
- Developed strategic initiatives to enhance customer satisfaction and loyalty across all service departments.
- Implemented cost-control measures, reducing expenses while maintaining service quality and operational effectiveness.
- Led team training programs to improve staff performance and foster a culture of continuous improvement.
- Analyzed market trends to inform business strategies and drive revenue growth through targeted promotions.
- Collaborated with cross-functional teams to streamline processes and enhance overall productivity within the organization.
- Managed vendor relationships, negotiating contracts that optimized procurement costs and service delivery timelines.
- Directed financial planning efforts, ensuring accurate forecasting and budget management aligned with company goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
F&I Trainer
Gulf States Financial Services
04.2021 - 10.2024
- Training and developing a team of 17 Finance Managers to the biggest growth in both PVR and PPD in the Triton Automotive Group YTD
- Key Accomplishments:
- Implemented a training and development schedule
- Built and implemented scorecards and standards for what the dealer wanted to achieve
- Showed Finance Managers in real deals the “How to” when it comes to lifting PVR/PPD/VSC, etc…
- Implemented new pay plans to drive the team as to what was asked of them
- Wrote new processes for several stores in both finance, and sales
- Implemented a new “Team Manager” concept at Honda and Chevrolet.
- Mentored junior trainers, fostering professional development and collaboration.
- Facilitated workshops enhancing employee skills and knowledge retention.
- Designed and implemented training programs tailored to diverse learning styles.
National Sales Director
Mobile Dealer Data
04.2019 - 03.2024
- Successfully increased the company’s accounts during tenure as the National Sales Director by over 200% YOY
- Developed and trained 6 BDR’s
- Established territories, sales process, mapping and install processes
- Key Accomplishments:
- Developed an ongoing recruiting program that helped to develop qualified sales staff
- Serviced current accounts while utilizing lead generation and prospecting to identify new clients
- Created a culture of positivity among co-workers that dramatically reduced turnover
- Collaborated with marketing to develop more effective sales materials.
- Maintained productive national sales staff by strategically recruiting, orienting and training top-notch employees.
- Stayed up to date with new product launches and kept sales team members on board with changing plans.
- Prepared monthly, quarterly and annual sales forecasts to effectively plan sales strategies.
- Determined annual unit and gross-profit plans by implementing marketing strategies and analyzing trends and results.
General Manager
Montrose Auto Group
01.2017 - 04.2019
- Actively managed over 130 employees and 9 managers in a high volume, high stress environment daily
- Defined objectives, delegated tasks, and motivated team members to perform
- Set the weekly schedule to ensure proper coverage during the busiest times
- Key Accomplishments:
- Introduced GOAL meetings for management level employees to define objectives clearly
- Met with all executives monthly to review P&L and adjust business and direction accordingly
- Strong background in building showroom and internet traffic, SEO, SEM, direct mail and other traditional media
- Was responsible for 4 manufacturers and 5 rooftops
- Extensive background in leading a BDC
- Expertise in supervising everyday efforts of desk managers and improving F/I income through mentoring and training
- Several employees were promoted in my stores, and to others in the auto group due to production and capabilities.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Created schedules and monitored payroll to remain within budget.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Trained employees on duties, policies and procedures.
- Led employee evaluations with constructive feedback to boost performance.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Recruited, interviewed and hired qualified staff for open positions.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Reported issues to higher management with great detail.
- Oversaw daily operations to ensure optimal efficiency and compliance with industry standards.
- Implemented cost-control measures, reducing expenses while maintaining service quality and operational effectiveness.
- Developed strategic initiatives to enhance customer satisfaction and loyalty across all service departments.
- Led team training programs to improve staff performance and foster a culture of continuous improvement.
- Analyzed market trends to inform business strategies and drive revenue growth through targeted promotions.
- Collaborated with cross-functional teams to streamline processes and enhance overall productivity within the organization.
- Managed vendor relationships, negotiating contracts that optimized procurement costs and service delivery timelines.
- Directed financial planning efforts, ensuring accurate forecasting and budget management aligned with company goals.
Finance Director
Thiel’s Wheels Harley Davidson
09.2015 - 01.2017
- Was hired to increase PVR, PPD, finance %, etc… Store was failing to meet the minimum expectations at the time
- Key Accomplishments:
- Worked closely with the GSM, ASM’s, and Fit specialists to establish trust with them
- Did all upfront T.O.’s when the deal was consummated as to also develop trust and rapport with the customers
- Created a culture of positivity among co-workers that dramatically increased sales to finance process.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
- Created and enforced company-wide controls regarding revenue and expenses in concerted effort to protect organization's assets.
- Reorganized finance and accounting departments to improve efficiency and cut excess spending.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
General Sales Manager
Jim White Honda
09.2012 - 07.2015
- Assumed responsibility for a sales and finance department that was underperforming significantly in the marketplace
- Introduced new processes, integrated solutions, and motivated team members resulting in three consecutive years where profits increased 100%
- Key Accomplishments:
- Drove unit counts 40% each year by expanding customer demand
- Instituted a hiring process to select the most qualified candidates
- Implemented a training schedule to create a culture of consistency among team members
- Improved internal turnover process for customers to engage with managers and sales to communicate with finance
- Amplified customer satisfaction significantly consistently ranking #1 to #3 within the region.
- Mentored and directed employees by conducting one-on-one meetings with salespeople.
- Identified weaknesses and implemented sales and business practices training to improve performance.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Followed up with existing customers to generate new prospective buyers through referrals.
- Decreased total overhead expenses by negotiating with vendors.
- Utilized established sales techniques and persuasive communication skills to meet personal sales objectives.
- Reviewed inventory data to make adjustments, evaluate forecasts and meet demands.
- Stayed up-to-date on extensive company products and services.
Finance Manager
Premier Toyota
01.2010 - 09.2012
- Enhanced PVR (Profits per Vehicle) to over $1,700
- Improved CIT (Contracts in Transit) to 10 days for funding
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Used hedging to mitigate financial risks related to interest rates on company's borrowings.
- Analyzed sales activity to identify and correct cost errors or price discrepancies.
- Promoted finance products to customers and sales force to increase penetration.
- Managed financial transactions involving general funds and contracts to reduce cashflow challenges.
- Analyzed actual financial results vs budget to prepare variance reporting to functional groups.
- Analyzed financial data to determine efficient use of resources.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Finance and Sales Manager
TOYOTA OF MERRIAM, Toyota
01.2008 - 01.2010
- Earned Salesman of the Month within 3 Months
- Promoted very quickly for demonstrating an aptitude for sales and service
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Sold service contracts, insurance and after-market products while continually tracking sales, developing goals and pitching new products.
- Developed financial forecasts to support sales strategies and optimize profit margins.
- Analyzed sales data to identify trends and inform decision-making processes.
- Collaborated with cross-functional teams to streamline financial reporting and enhance operational efficiency.
- Mentored junior finance staff, fostering professional growth and enhancing team performance.
Education
Bachelors - Business Administration And Management
The Ohio State University
Columbus, Ohio, OH04-2024
Skills
- Areas of Expertise include:
- Client Experience
- Automotive Finance
- Revenue & Profit Growth
- Business Development
- Relationship Building
- Project Management
- Consultative Sales
- Product & Service Knowledge
- Sales Promotions & Goals
- Forecasting & Projections
- Talent Development
- Staff Training & Mentorship
- Financial Reports, P&L
- Regulatory Compliance
- Operations Administration
- Lead Generation & Prospecting
- Trade Shows & Events
- Data, Analysis, & Trends
- Competitive Intelligence
- Service Objectives
- Conflict Resolution
- Presentations
- Analytics
- Teamwork and collaboration
- Computer skills
- Brand development
- Public speaking
- Professionalism and etiquette
- Report writing
- Dependable and reliable
- Administrative tasks
- Analytical mindset
- Project Support
- Meeting coordination
- Client relationships
- Problem-solving
- Presentation development
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Administrative skills
- Staff development
- P&L management
- Team training and development
- Motivation
- Client relations
- Schedule management
- Staff motivation
- Labor cost controls
- Customer retention
- Process improvements
- Deadline oriented
- Strategic planning
- Performance improvement
- Vendor relationships
- Employee development
- Project management
- Consistently meet goals
- Facility management
- Performance improvements
- Exceptional interpersonal communication
- Staffing
- Performance evaluations
- Workflow planning
- Purchasing
- Recruitment
- Expense control
- Interpersonal skills
- Business development
- Troubleshooting expertise
- Purchasing and planning
- Operations oversight
- Performance analysis
- Project planning
- Cost analysis and savings
- Business administration
- Organizational development
- Quality management
- Sales expertise
- Cost reductions
- Team oversight
- Marketing
- Financial administration
- Sales analysis
- Account management
- New business development
- Advertising and marketing
- Data review
- Vendor sourcing
- Budget administration
- Budget coordination
- Risk management
- Vendor negotiations
- Sales team development
- Total quality management
- Risk mitigation
- Market analysis
- Product analysis
- Loss prevention
- Budget development
- Budget analysis
- Contract negotiations
- Client account management
- Branding
- Skilled negotiator
- Change implementation
- Distribution management
- Supply chain management
- Budget allocation
- Community outreach
- Succession planning
- Economic analysis
- Project scope
- Program administration
Accomplishments
EPPIE award winner with Hendrick Automotive Group
AFIP Master Certification
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Resolved product issue through consumer testing.
Certification
AFIP
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- AFIP
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
General Manager
Mazda Direct
10.2024 - Current
F&I Trainer
Gulf States Financial Services
04.2021 - 10.2024
National Sales Director
Mobile Dealer Data
04.2019 - 03.2024
General Manager
Montrose Auto Group
01.2017 - 04.2019
Finance Director
Thiel’s Wheels Harley Davidson
09.2015 - 01.2017
General Sales Manager
Jim White Honda
09.2012 - 07.2015
Finance Manager
Premier Toyota
01.2010 - 09.2012
Finance and Sales Manager
TOYOTA OF MERRIAM, Toyota
01.2008 - 01.2010
Bachelors - Business Administration And Management
The Ohio State University
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