Chadia Charles
Boca Raton
Summary
Experienced Accounts Payable Supervisor skilled in managing accounts payable processes and leading teams for maximum efficiency. Known for streamlining invoice processing and building strong vendor relationships, leading to enhanced operational effectiveness. Demonstrates problem-solving expertise and meticulous attention to detail, ensuring precise financial records and timely payments. Committed to delivering exceptional results and driving organizational success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Accounts Payable Supervisor
Margaritaville at Sea
07.2023 - 01.2025
- Reviewing vendor statements to ensure that they match the company's records, resolving any discrepancies as needed.
- Sharing invoices with relevant team members for further processing, approvals and payments.
- Managed month-end closing process, ensuring timely completion of accruals and account reconciliations.
- Entering a high volume of invoices into accounting software, ensuring data accuracy and timely processing.
- Creating new vendor profiles in the accounting system to facilitate accurate record-keeping and future transactions.
- Preparing necessary documents for tax exemptions and communicating them to vendors for compliance.
- Contacting vendors to obtain any required supporting documentation for accounting purposes.
- Managing vendor relationships, including resolving any open balances, providing payment details, and handling inquiries.
- Comparing purchase orders, prices, terms of payment and other charges.
- Trained and supported new hires to educate on process flow and interdepartmental procedures.
- Troubleshot and resolved escalated issues pertaining to vendor disputes, payment discrepancies or delays in a timely manner.
Collections Specialist / Billing Analyst (Remote)
Robert Half - Cross Country Healthcare
05.2022 - 07.2023
- Ensuring that data from third-party systems (such as external billing or time tracking platforms) matches with internal records. This task involves comparing data from different sources and identifying discrepancies to ensure accurate billing.
- Addressing issues related to employee or contractor timesheets, such as discrepancies in recorded hours or errors in submitted data. This task is time-sensitive to ensure payroll and billing processes are not delayed.
- Investigating and resolving discrepancies related to hours worked (e.g., overtime, missing hours) and rates applied to those hours (e.g., hourly rates or contracted rates). This involves verifying the correct application of agreed-upon terms.
- Identifying and resolving cases where time entries or billing information is not correctly assigned to the appropriate projects, tasks, or clients. Ensuring all time and costs are properly allocated to prevent billing errors.
- Managing and monitoring "suspended items" in billing or accounting systems. These may be transactions that are held in pending status, needing further verification or additional data to process correctly.
- Writing and creating SQL (Structured Query Language) files or queries to extract, manipulate, or report data from databases. This is a technical task, often used to support accounting or reporting processes by querying large datasets efficiently.
Bookkeeper/Administrative Assistant
Dwellings Property Management
03.2021 - 02.2023
- Organizing and filing vendor invoices in an orderly and accessible manner for future reference and financial tracking.
- Managing incoming payments and ensuring that all customer accounts are updated. This includes tracking outstanding invoices, sending reminders, and processing payments.
- Handling outgoing payments, ensuring that vendor invoices are paid in a timely manner, and maintaining accurate records of all accounts payable transactions.
- Entering and updating financial, customer, or vendor data into accounting software accurately and efficiently.
- Organizing and filing documents related to property or business owners in an appropriate filing system to ensure proper documentation and easy access.
- Adding new property owners, shareholders and renters into the system with accurate information for record-keeping and communication purposes.
- Recording payments received through a lockbox service.
- Sending new direct deposit forms or tax-related forms to owners or clients for completion.
- Responding to inquiries from property owners, clients and board members regarding accounts and payments.
- Compiling and preparing expense reports for Board members for reimbursement purposes.
- Answering incoming phone calls and directing them to the appropriate departments or individuals for further assistance.
Assistant Manager/Administrative Assistant/Bookkeeper
Extra Space Storage
11.2015 - 03.2020
- Providing a welcoming experience for customers by greeting them in person and on the phone.
- Coordinating appointments for prospective tenants.
- Overseeing the daily operations of a property with 766 units, which may involve tenant management, maintenance coordination, and ensuring compliance with policies.
- Addressing customer complaints promptly and effectively, finding solutions to issues in a way that maintains a positive relationship.
- Maintaining accurate records of tenant lease agreements, ensuring that documentation is up to date and easily accessible for reference.
- Managing vendor or service provider invoices, ensuring they are processed accurately and timely for payment.
- Handling both office administration tasks and physical property management responsibilities, from filing documents to overseeing maintenance.
- Building rapport with customers by understanding their needs (for storage, rentals, etc.) and recommending appropriate services or solutions.
- Actively contributing to sales goals by promoting unit rentals, rental insurance, and additional retail products such as moving supplies.
- Assisting new customers in understanding rental agreements, policies, and processes, ensuring they are well-informed and comfortable.
- Managing cash transactions, ensuring accurate cash handling, and reconciling receipts at the end of the day or transaction period.
- Contacting tenants who have outstanding payments, working to resolve payment issues while maintaining a professional tone.
- Recording payments made by tenants and ensuring accurate deposits into the bank on a daily basis.
- Monitoring and managing the facility’s budget, ensuring that expenses are kept in check and resources are used efficiently.
Assistant Manager
Domino's Pizza
02.2012 - 01.2015
- Ensured all employees are present and work was completed in a timely manner
- Dispatching drivers in appropriate runs in a timely manner
- Deliver food
- Provided excellent customer service and demonstrated strong interpersonal skills
- Kept the daily operations flowing smoothly
- Interview candidates
- Opened and closed store
- Made daily deposits and controlled cash drawer
Customer Service Rep
Marianne Store
01.2009 - 02.2012
- Helping customers choose the best products or services based on their needs, preferences, or circumstances, offering guidance and recommendations when necessary.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Ensuring a positive customer experience by being attentive, respectful, and responsive to customer needs, addressing concerns, and resolving issues efficiently.
Education
Associate - Accounting
Everest University
05-2013
High School Diploma -
Department of Education
St.Croix, USVI12-2011
Skills
- Office Management
- Oracle
- General Ledger Accounting
- Invoice processing
- General ledger accounting
- Audit preparation
- Retail sales (4 years)
- Team supervision
- Bookkeeping
- Expense tracking
- General ledger maintenance
- Data entry
- Accounts payable
- ERP systems proficiency
- Bank Reconciliation
- Customer Service (7 years)
- Microsoft Office
- Property management
- Account reconciliation
- Accounts Receivable
- Leasing
Certification
Certified Notary Public
Timeline
Accounts Payable Supervisor
Margaritaville at Sea
07.2023 - 01.2025
Collections Specialist / Billing Analyst (Remote)
Robert Half - Cross Country Healthcare
05.2022 - 07.2023
Bookkeeper/Administrative Assistant
Dwellings Property Management
03.2021 - 02.2023
Assistant Manager/Administrative Assistant/Bookkeeper
Extra Space Storage
11.2015 - 03.2020
Assistant Manager
Domino's Pizza
02.2012 - 01.2015
Customer Service Rep
Marianne Store
01.2009 - 02.2012
Certified Notary Public
Associate - Accounting
Everest University
High School Diploma -
Department of Education
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