Overview
Work History
Education
Skills
Timeline
Generic

Chadisadi Russell

New Orleans,LA

Overview

10
10
years of professional experience

Work History

Patient Services Coordinator

Etelequote
08.2022 - 07.2024
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks

Customer Service Representative

Amazon
02.2017 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Receptionist

The Law Offices of Peter J Hamilton
08.2014 - 01.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Education

High School Diploma -

Fredrick Douglass High School
New Orleans, LA

Skills

  • Strong Organization
  • Patient Registration
  • Appointment Scheduling
  • Healthcare Systems Knowledge
  • Patient confidentiality
  • Insurance Verification
  • Customer Service
  • HIPAA Compliance
  • Patient Education
  • Medical Billing
  • Regulatory Compliance
  • Language Fluency
  • Eligibility Determination
  • Problem-Solving
  • Multitasking and Organization
  • Team Collaboration
  • Team Leadership
  • Money Handling
  • Patient check-in
  • Registration and Admissions
  • Relationship Building
  • Phone and Email Etiquette
  • Flexible Schedule
  • Medical Terminology
  • Insurance Billing
  • Payment Processing
  • Quality Assurance
  • Training Coordination
  • Information Collection
  • Process Improvement
  • EMR
  • Pre-Admission Requests
  • Paging Systems
  • Work Quality Evaluation
  • Scheduling Diagnostic Procedures
  • System Updating
  • Registration management
  • Financial Procedures Adherence
  • Statistical Data Management
  • Call Screening
  • Fee Collection
  • EMR Updating
  • Post-Discharge Care Coordination
  • Referral Coordination
  • Formularies
  • Registration and Scheduling
  • Documenting and Recording Information
  • Medical insurance
  • Multi-Line Telephone Systems
  • Patient Confidentiality and Data Security
  • Calm and Effective Under Pressure
  • Clerical and Filing Support
  • Gathering Information from Patients
  • Attention to Detail
  • 50 WPM Typing Speed
  • Explaining Policy and Procedures
  • Document filing
  • Administrative and Office Support
  • Communicating to Patients and Families
  • Resolving Problems
  • Invoice Verification
  • Building Rapport and Credibility
  • Technical Troubleshooting
  • Insurance Authorizations
  • Knowledge of Community Services and Programs
  • Conflict Resolution
  • Medical Services Administration
  • Business Management Principles
  • Insurance Forms Processing
  • Risk Management
  • Patient interviewing
  • Caring and Empathetic
  • Payment Calculation
  • Schedule Coordination
  • Delinquent Account Monitoring
  • Providing Information and Resources
  • Insurance verifying
  • Professional Bedside Manner
  • Benefits Explanation
  • Risk Management Assessment
  • Records Management
  • Payment Collection

Timeline

Patient Services Coordinator

Etelequote
08.2022 - 07.2024

Customer Service Representative

Amazon
02.2017 - 08.2022

Receptionist

The Law Offices of Peter J Hamilton
08.2014 - 01.2017

High School Diploma -

Fredrick Douglass High School

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Chadisadi Russell