Summary
Overview
Work History
Education
Skills
Timeline
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Chad Joseph Lambert

Ottawa,Canada

Summary

Proven track record in enhancing customer satisfaction and resolving technical issues, demonstrated during my tenure at HP. Expert in Technical Troubleshooting and Customer Support, I significantly improved service functionality and efficiency. Skilled in both team collaboration and independent work, I consistently exceed targets through strategic problem-solving and effective communication.

Overview

3
3
years of professional experience

Work History

Technical Support Specialist/Customer Service

HP
08.2023 - Current
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Handle inbound calls (70% of the time) to support the client's business with inquiries, issues, and requests related to our products and services.
  • Make outbound calls (30% of the time) to coordinate and schedule delivery dates for client products, ensuring timely and efficient delivery.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Resolve customer complaints and issues by clarifying problems, researching answers, and implementing solutions.
  • Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in our CRM system.
  • Follow communication procedures, guidelines, and policies to meet customer service standards.
  • Stay updated on product knowledge, company services, and industry trends to provide informed support.
  • Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.

Inside Sales/ Customer Service

Accenture
01.2023 - 07.2023
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrate commitment to consultative sales in service of client goals.
  • Manage a portfolio of advertisers of small to medium-sized businesses to grow revenue with higher product savviness.
  • Proactively outreach (outbound calls) and reactively engage with clients over the phone and via email & chat.
  • Speak with decision-makers over the phone to increase the value of their online advertisements through optimization; with an aim to increase customer investment and/or increase the length of time that a customer will maintain their campaign.
  • Help clients optimize what they are already running, reach their advertising goals, optimize their budget by understanding what is working, and offering advice by implementing solutions to help them see improved results and become more confident in using the platform.
  • Identify sales opportunities and provide clients with tailored solution to meet their goal
  • Personalize client recommendations to suit varying needs.
  • Improve clients’ experiences by consulting on optimal and appropriate product adoption, including walk throughs of implementation.
  • Be consistent in exceeding your quarterly targets through high-volume outbound calling.
  • Understand customers’ business and advertising goals to capture and build market intelligence.
  • Share ideas to improve ad products and the customer experience.

Assistant Store Manager

Aldo
08.2022 - 12.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Trained and guided team members to maintain high productivity and performance metrics.

Inside Sales Representative

Amura Health
03.2021 - 01.2022
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Ensuring customer requirements are fulfilled with the highest service quality.

Education

Bachelor of Science - Event Management

Algonquin College
Ottawa-Canada
08.2022

Bachelor of Science - B.sc Catering Science And Hotel Management

Bharathiar University
India
03.2014

Skills

  • Technical Troubleshooting
  • Remote IT Implementation
  • Remote Support
  • Incident Management
  • Customer Support
  • Telecommunications
  • Technical Support
  • Call Center Operations
  • Customer Service

Timeline

Technical Support Specialist/Customer Service

HP
08.2023 - Current

Inside Sales/ Customer Service

Accenture
01.2023 - 07.2023

Assistant Store Manager

Aldo
08.2022 - 12.2022

Inside Sales Representative

Amura Health
03.2021 - 01.2022

Bachelor of Science - Event Management

Algonquin College

Bachelor of Science - B.sc Catering Science And Hotel Management

Bharathiar University

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Chad Joseph Lambert