Chadler Smith
Spring Hill,FL
Summary
Dynamic professional with a proven track record of in-bound calls handling, excelling in customer service and issue troubleshooting. Leveraged incident management and active listening to exceed sales targets and enhance customer retention. Adept at multitasking and detail-oriented tasks, consistently meeting company goals with innovative solutions and a consultative approach.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative
Verizon Wireless
08.2017 - 06.2019
- Answered customers' calls and questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Recorded accurate and efficient records in customer database.
- Stayed current on company offerings and industry trends.
Customer Service Representative
Verizon Wireless
06.2019 - 08.2021
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved accounting, service and delivery concerns.
- Addressed customer account discrepancies and concerns.
- Actively listened to customers, handled concerns quickly and effectively.
- Followed-through on all inter-departmental escalations to increase customer retention rates.
- Met customer call guidelines for service levels, handle time and productivity.
Tier 1 Technical Support Representative
Verizon Wireless
08.2021 - 08.2023
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Ability to listen, understand, and assess issues customer's are calling in for and future proof their issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Understand the on going changes and updates happening to different devices, systems and developer.
Education
High School Diploma -
River Ridge Highschool
New Port Richey, Florida01-2010
Skills
- Incident Management
- Customer Service
- Issue Troubleshooting
- Account Management
- Ticket support system management
- Call Center Operations
- Multitasking
- Active Listening
- Detail Oriented
Timeline
Tier 1 Technical Support Representative
Verizon Wireless
08.2021 - 08.2023
Customer Service Representative
Verizon Wireless
06.2019 - 08.2021
Inside Sales Representative
Verizon Wireless
08.2017 - 06.2019
High School Diploma -
River Ridge Highschool
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