Chadley Britton

• Cultivated customer relationships to provide customized insurance solutions tailored to individual needs.
• Met with customers to provide information about available products and policies.
• Provided coverage option information to assist clients in protecting assets.
• Created customer databases to track and manage interactions and sales.
• Monitored competitor activity, remaining ahead of market trends and capitalizing on opportunities.
• Educated clients on insurance policies and procedures.
• Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales.

• Developed and implemented new programs based on leading inclusion and diversity practices using project management principles.
• Curated and facilitate educational seminars, workshops, events, and manage brand partnerships.
• Facilitated group sessions and learning discussions to further objectives.
• Developed high-impact creative trailers and promotional content for company campaigns from concept to completion.
• Created innovative advertising campaigns that successfully generated increased brand awareness and recognition.

• Host of a podcast which focused on the BIPOC experience in alternative designer relationships and health education.
• Developed engaging content for listeners and guests, including competitions, interviews and phone-ins.
• Interviewed local and international celebrities to raise brand profile and build listener engagement.
• Developed relationships with sources and contacts to gain additional insight.
• Produced creative radio segments focused on music, current events and lifestyle topics.

Manage project fundraising events from inception to completion, resulting in increased revenue

• Kept projects on schedule by managing deadlines and adjusting workflows.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Performed full range of secretarial duties for department and maintained employee files.
• Photocopied, distributed and emailed documents to project managers.
• Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
• Facilitated community workshops to collect project requirements and user feedback.

• Digital and print lifestyle writer for Honeysuckle magazine, ranging in topics from social injustice and alternative lifestyles to pop culture
• Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
• Links to digital articles here, additional writing samples available upon request
• Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
• Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
• Developed relationships with sources and contacts to gain additional insight

• Greeted customers and helped with product questions, selections, and purchases.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Developed professional relationships with customers to increase loyalty, retention and rapport.

• Maintained detailed sales and appointment records for upper level management
• Tracked customer service cases and updated service software with customer information.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Coordinated schedules and timelines for events.
• Managed event logistics and operations.
• Brainstormed and implemented creative event concepts and themes.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Communicated with catering, lighting and sound companies to obtain price quotes.