
* Assisted customers by telephone with questions and concerns regarding satellite receiver services and equipment.
* Provided friendly and professional customer service while handling customer inquiries.
* Listened to customers, identified their needs, and provided appropriate information or assistance.
* Troubleshot customer issues over the phone and helped determine appropriate solutions.
* Explained products, services, and procedures clearly to customers.
* Documented customer information and service-related issues accurately.
* Handled multiple customer calls while maintaining a professional and courteous manner.