Chadra Webb
Dallas,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining office operations, notably at OU Health. Excelled in conflict resolution and regulatory compliance, boosting team efficiency and customer trust. Skilled in relationship building and problem-solving, achieving significant improvements in customer service and operational workflows. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
AT&T
02.2022 - 06.2024
- Answered questions about store policies and addressed customer concerns.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
Administrative Assistant
OU Health
08.2020 - 01.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Developed strategies to streamline and improve office procedures.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Bachelor of Arts - Political Science And Government
University of North Texas
Denton05.2025
Associate of Applied Science - Political Science
Oklahoma City Community College
Oklahoma City, OK05.2019
Skills
- Regulatory Compliance
- Conflict Resolution
- Phone Etiquette
- Suggestive Selling
- Teamwork and Collaboration
- Interpersonal and written communication
- Relationship Building
- Problem-Solving
- Teamwork
- Independent judgement
- Policy and Procedure Adherence
- Complaint Management
Timeline
Retail Sales Associate
AT&T
02.2022 - 06.2024
Administrative Assistant
OU Health
08.2020 - 01.2022
Bachelor of Arts - Political Science And Government
University of North Texas
Associate of Applied Science - Political Science
Oklahoma City Community College
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