Chadrick Gray
Arlington,VA
Summary
To utilize my customer service experience and alcohol certification training to work in a fun fast paced environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Bartender/Cashier
Chimu Bistro Peruvian Restaurant
07.2018 - 03.2020
Customer Service Representative
XM Satellite Radio
09.2005 - 07.2010
- Handled incoming and outgoing calls in a fast-paced environment, maintaining a calm and professional demeanor
- Achieve and maintain a customer satisfaction rating of 98% by providing prompt and effective service
- Utilize CRM software to document and track customer interactions, ensuring accurate records and follow-up
- Collaborate with team members to develop solutions for complex customer problems and enhance service quality
- Processed orders, returns, and exchanges, ensuring compliance with company policies
Education
Bachelor of Science - Accounting
STRAYER UNIVERSITY
Alexandria, VA07.2025
Skills
- Customer service excellence
- Strong communication and interpersonal abilities
- Knowledge of responsible alcohol service and safety standards
- Proficient in handling cash and POS systems
- Detail-oriented with a focus on cleanliness and organization
- Quick learner with a keen interest in mixology
- Ability to work efficiently under pressure
Personal Information
Title: Professional Bartender
Certification
- Professional Bartending School Inc., 05/01/24
- Techniques of Alcohol Management, 05/01/24
Timeline
Lead Bartender/Cashier
Chimu Bistro Peruvian Restaurant
07.2018 - 03.2020
Customer Service Representative
XM Satellite Radio
09.2005 - 07.2010
Bachelor of Science - Accounting
STRAYER UNIVERSITY