Chadrick Grey
North Port,FL
Summary
Proactive Front Desk Agent with extensive experience in guest services and hospitality. Successfully resolved guest issues and ensured accurate record-keeping, providing exceptional service during high-volume periods. Skilled in reservations, cash handling, and using hotel management software, bringing strong problem-solving abilities to improve guest satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hampton Inn Suites By Hilton
06.2024 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
Front Desk Agent
Holiday Inn Express And Suites
03.2022 - 03.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Sever
Carnival Cruise Lines
11.2014 - 05.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
High School Diploma -
Holland High School
Jamaica06-2009
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Guest Relations
Certification
- Customer Service Certification
- ADA Compliance and Service to Guests with Disabilities Certificate – Various providers offer courses on ADA compliance specific to hospitality.
- First Aid Certification -
- CPR/AED Certification
Timeline
Front Desk Agent
Hampton Inn Suites By Hilton
06.2024 - Current
Front Desk Agent
Holiday Inn Express And Suites
03.2022 - 03.2024
Sever
Carnival Cruise Lines
11.2014 - 05.2020
- Customer Service Certification
- ADA Compliance and Service to Guests with Disabilities Certificate – Various providers offer courses on ADA compliance specific to hospitality.
- First Aid Certification -
- CPR/AED Certification
High School Diploma -
Holland High School
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