Microsoft 365 (Teams, Outlook, Word, PowerPoint, Excel, OneNote, etc)
Chad Romines
Change And Development Professional
Bluffton,South Carolina
Work Preference
Summary
Experienced with managing large-scale change initiatives that drive organizational success. Regularly implement Prosci methologies insuring successful strategic planning and stakeholder engagement of people change. Track record of effectively communicating change and fostering culture of continuous improvement.
My professional career started with Starbucks where I worked for 7 years as a Store Manager, regularly leading a team of 20+ associates, and managing multiple locations. I regularly had responsibility of a P/L of $3 - 5 million annual revenue.
During my time with Starbucks, I consistently delivered results, growing revenue 136% (year-over-year), and specialized in leading new store openings and drive thru operations.
After Starbucks, I joined Hargray as an Installation and Repair Technician and over the years have been promoted to my current role as Technical and Operations Training Specialist II. Hargray was acquired by Cable ONE in 2021.
In my current role with Cable ONE, I lead large scale change initiatives, facilitate new hire training, initiative training, manage our learning management system, and manage various certification programs for technical associates.
I am also a Christian, father, and husband. My relationship with Jesus Christ is the most important of my life. All of my degrees, certifications, and job-experience mean nothing compared to His gift of salvation.
Overview
16
16
years of professional experience
2
2
Languages
8
8
years of post-secondary education
16
16
Certificates
Work History
Technical & Operations Training Specialist II
Cable ONE
10.2022 - Current
- Managed end-to-end change management initiatives for critical technology, process, and organizational transformations using Prosci/ADKAR methodologies to drive adoption and achieve strategic objectives.
- Developed and executed comprehensive learning strategies by conducting needs assessments, identifying skill gaps, and designing targeted training programs (including onboarding, e-learning, virtual, and instructor-led sessions) to enhance workforce productivity and readiness for change.
- Improved operational efficiency and employee performance through standardized training materials, effective delivery, and post-training support.
- Built strong cross-functional relationships and secured stakeholder buy-in by collaborating closely with management and key personnel to align training solutions with organizational goals and operational needs.
- Evaluated training program effectiveness through data analysis and feedback mechanisms, implementing continuous improvements to curriculum design and delivery methods.
- Led training efforts for significant organizational changes, including company integrations and system migrations (e.g., Billing System), ensuring smooth transitions and user proficiency.
- Managed training resources, including Learning Management System (LMS) administration and vendor relations for specialized courseware development and delivery.
- Fostered a culture of continuous learning by championing professional development, providing coaching/mentoring, and assisting in the development of career pathways and competencies.
Technical Trainer
Hargray Communications
10.2018 - 10.2022
- Led and managed comprehensive technical training initiatives across all technical operations teams, encompassing new hire onboarding, skills development, certification programs, and safety training.
- Developed and delivered customized, hands-on technical training materials by collaborating with Subject Matter Experts to ensure accuracy, relevance, and applicability for diverse roles.
- Enhanced workforce technical proficiency and confidence by evaluating training effectiveness through surveys and feedback, driving continuous improvement in content and delivery.
- Maintained and updated the Learning Management System (LMS) and training coursework according to evolving business needs and industry trends, establishing an accessible online resource library for self-paced learning.
- Cultivated in-house technical expertise by mentoring potential trainers and championing professional development through staying current with emerging technologies.
- Managed scheduling and logistics for multiple concurrent technical training events, ensuring seamless delivery and resource allocation.
Installation & Repair Technician
Hargray Communications
07.2017 - 10.2018
- Efficiently installed, diagnosed, and repaired complex client systems, devices, and network hardware, ensuring functionality and reliability through comprehensive testing.
- Built strong client relationships by understanding needs, communicating clearly, and delivering tailored technical solutions, significantly improving customer satisfaction.
- Performed proactive and preventive maintenance on equipment, identifying and resolving potential issues to minimize future failures.
- Enhanced team capabilities by mentoring new hires and providing technical guidance to junior technicians on installation best practices and maintenance procedures.
- Collaborated effectively with cross-functional teams to ensure the successful completion of complex technical projects.
- Assisted in developing technical training materials designed to improve technician skillsets across the company.
- Strictly adhered to safety protocols during all technical operations, contributing to a secure work environment.
Senior Representative
Cozewith & Associates
05.2022 - 09.2023
- Developed customized insurance solutions tailored to individual client needs through thorough risk assessments, leading to improved client retention rates.
- Built and maintained strong client rapport and trust through personalized communication, proactive policy reviews, and dedicated service focused on financial wellbeing.
- Led professional development initiatives and established rigorous performance standards for team members, fostering accountability and continuous learning.
- Maintained expert knowledge of current industry trends and product offerings to effectively navigate changing market conditions and provide relevant client advice.
- Expanded client base and referral network by actively participating in community events and building strategic partnerships with financial professionals.
Store Manager
Starbucks
01.2009 - 11.2016
- Managed P&L ($3-5M annually) for multiple retail locations, including the highest-revenue store in South Carolina, consistently achieving average year-over-year revenue growth of 136%.
- Oversaw all daily store operations, ensuring compliance with safety and quality standards while managing inventory control, cash handling, loss prevention, and optimizing store layout/merchandising for sales growth.
- Recruited, trained, mentored, and managed high-performing teams in fast-paced environments, fostering a positive work culture and enhancing performance through clear communication and regular feedback.
- Increased store profitability by implementing effective cost-saving measures, efficient inventory management strategies, optimized labor scheduling, and minimizing shrinkage.
- Maximized sales and customer satisfaction by driving excellent customer service standards through staff training, implementing innovative visual merchandising, and organizing successful sales promotions.
- Supported strategic growth initiatives, including new store openings and operational enhancements, while maintaining effective communication with corporate headquarters.
Education
Associate of Science - General Studies
Piedmont Technical College
Greenwood, SC 08.2023 - 05.2025
Associate of Science - Broadband Technology
Araphahoe Community College
Littleton, CO 07.2017 - 05.2023
Bachelor of Science - Chemistry
Lander University
Greenwood, SC 05.2001 -
Bachelor of Science - Chemistry
College of Charleston
Charleston, SC 05.2001 -
Skills
Strategic organizational development
Accomplishments
- Married in 2020
- Father of two sons (2023 and 2025)
- Partner of the Month (Starbucks)
- Partner of the Quarter (Starbucks)
- Opened New Starbucks Location (Charleston, SC Area)
- National Barista Champion 2014 (Starbucks)
- Best Performing Drive Thru 2014-2016 South Carolina (Starbucks)
- Opened New Starbucks Location (Beaufort, SC Area)
- Company Leader in Completed Sales Leads 2018 (Hargray)
- Company Leader in NPS Customer Surveys 2018 (Hargray)
- Completed NCTI Senior Master Technician Certification
- Highest NPS Learning & Development Associate 2024 (Cable ONE)
- Graduate of Arapahoe Community College - Broadband Technology
- Completed Prosci Certified Change Practitioner
- Graduate of Piedmont Technical College - Associate of Science, General Studies
Certification
Prosci Certified Change Practitioner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Camtasia
Rise 360 (including Articulate)
Adobe Creative Cloud
Bentley
Nice CXone
Command Prompt
Google Chrome
Microsoft Edge
Workday
Schoox
Cornerstone
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
Volunteering
HIIT (High Intensity Interval Training)
Cycling
Fishing
Hiking
Traveling
Affiliations
- Cornerstone Church
- National Society of Leadership and Success
- Bluffton Self Help
- Palmetto Boys State
- Habitat for Humanity
Quote
"When a man truly sees himself, he knows nobody can say anything about him that is too bad."
Martyn Lloyd-Jones
Timeline
Associate of Science - General Studies
Piedmont Technical College
08.2023 - 05.2025
Technical & Operations Training Specialist II
Cable ONE
10.2022 - Current
Senior Representative
Cozewith & Associates
05.2022 - 09.2023
Technical Trainer
Hargray Communications
10.2018 - 10.2022
Installation & Repair Technician
Hargray Communications
07.2017 - 10.2018
Associate of Science - Broadband Technology
Araphahoe Community College
07.2017 - 05.2023
Store Manager
Starbucks
01.2009 - 11.2016
Bachelor of Science - Chemistry
Lander University
05.2001 -
Bachelor of Science - Chemistry
College of Charleston
05.2001 -