Microsoft 365 (Teams, Outlook, Word, PowerPoint, Excel, OneNote, etc)
Chad Romines
Training and Change Management Professional
Bluffton,South Carolina
Work Preference
Summary
Learning and development professional with 15+ years of training experience. Currently a Technical Training Specialist II at Cable One, a top 10 US Telecommunications company.
I am experienced with guiding organizations through complex change initiatives to improve efficiency and performance. My approach is to utilize strategic planning and stakeholder engagement to drive successful outcomes.
I have a track record of fostering collaborative environments and successful training goals. My professional career began with Starbucks where I was a Store Manager, regularly leading multiple teams of 20+ associates, and managing multiple locations.
My success at Starbucks came from my passion of hiring great associates and having strong training programs. As a Store Manager, I led all aspects of the business from onboarding, training, promotions, corrective actions, inventory management, fiscal/business acumen, and food safety standards.
After Starbucks, I joined Hargray (a Southeast Telecommunications company) as an Installation and Repair Technician in 2017.
I quickly promoted to Technical Trainer in 2018 where I managed all aspects of technical training. Over the years have been promoted to my current role as Technical and Operations Training Specialist II.
In my current role, I lead large scale change initiatives, training initiatives, facilitate new hire training, new-hire onboarding, and lead cross disciple ad-hoc initiative training. I also have expertise in LMS management, HRIS systems, instructional design, and management of various certification programs.
I am also a Christian, father, and husband. My relationship with Jesus Christ is the most important of my life. All of my degrees, certifications, and job-experience mean nothing compared to His gift of salvation.
Overview
17
17
years of professional experience
2
2
Languages
14
14
Certificates
Work History
Technical & Operations Training Specialist II
Cable One
10.2022 - Current
- Managed end-to-end change management initiatives for critical technology, process, and organizational transformations using Prosci/ADKAR methodologies to drive adoption and achieve strategic objectives.
- Developed and executed comprehensive learning strategies by conducting needs assessments, identifying skill gaps, and designing targeted training programs (including onboarding, e-learning, virtual, and instructor-led sessions) to enhance workforce productivity and readiness for change.
- Improved operational efficiency and employee performance through standardized training materials, effective delivery, and post-training support.
- Built strong cross-functional relationships and secured stakeholder buy-in by collaborating closely with management and key personnel to align training solutions with organizational goals and operational needs.
- Evaluated training program effectiveness through data analysis and feedback mechanisms, implementing continuous improvements to curriculum design and delivery methods.
- Led training efforts for significant organizational changes, including company integrations and system migrations (e.g., Billing System), ensuring smooth transitions and user proficiency.
- Managed training resources, including Learning Management System (LMS) administration and vendor relations for specialized courseware development and delivery.
- Fostered a culture of continuous learning by championing professional development, providing coaching/mentoring, and assisting in the development of career pathways and competencies.
Technical Trainer
Hargray Communications
10.2018 - 10.2022
- Led and managed comprehensive technical training initiatives across all technical operations teams, encompassing new hire onboarding, skills development, certification programs, and safety training.
- Developed and delivered customized, hands-on technical training materials by collaborating with Subject Matter Experts to ensure accuracy, relevance, and applicability for diverse roles.
- Enhanced workforce technical proficiency and confidence by evaluating training effectiveness through surveys and feedback, driving continuous improvement in content and delivery.
- Maintained and updated the Learning Management System (LMS) and training coursework according to evolving business needs and industry trends, establishing an accessible online resource library for self-paced learning.
- Cultivated in-house technical expertise by mentoring potential trainers and championing professional development through staying current with emerging technologies.
- Managed scheduling and logistics for multiple concurrent technical training events, ensuring seamless delivery and resource allocation.
Installation & Repair Technician
Hargray Communications
07.2017 - 10.2018
- Efficiently installed, diagnosed, and repaired complex client systems, devices, and network hardware, ensuring functionality and reliability through comprehensive testing.
- Built strong client relationships by understanding needs, communicating clearly, and delivering tailored technical solutions, significantly improving customer satisfaction.
- Performed proactive and preventive maintenance on equipment, identifying and resolving potential issues to minimize future failures.
- Enhanced team capabilities by mentoring new hires and providing technical guidance to junior technicians on installation best practices and maintenance procedures.
- Collaborated effectively with cross-functional teams to ensure the successful completion of complex technical projects.
- Assisted in developing technical training materials designed to improve technician skillsets across the company.
- Strictly adhered to safety protocols during all technical operations, contributing to a secure work environment.
Store Manager
Starbucks
01.2009 - 11.2016
- Managed P&L ($3-5M annually) for multiple retail locations, including the highest-revenue store in South Carolina, consistently achieving average year-over-year revenue growth of 136%.
- Oversaw all daily store operations, ensuring compliance with safety and quality standards while managing inventory control, cash handling, loss prevention, and optimizing store layout/merchandising for sales growth.
- Recruited, trained, mentored, and managed high-performing teams in fast-paced environments, fostering a positive work culture and enhancing performance through clear communication and regular feedback.
- Increased store profitability by implementing effective cost-saving measures, efficient inventory management strategies, optimized labor scheduling, and minimizing shrinkage.
- Maximized sales and customer satisfaction by driving excellent customer service standards through staff training, implementing innovative visual merchandising, and organizing successful sales promotions.
- Supported strategic growth initiatives, including new store openings and operational enhancements, while maintaining effective communication with corporate headquarters.
Education
Bachelor of Science - Chemistry
College of Charleston
Charleston, South Carolina, SCAssociate of Science - General Studies
Piedmont Technical College
Greenwood, SCAssociate of Science - Broadband Technology
Arapahoe Community College
Littleton, COSkills
Strategic organizational development
Accomplishments
- Life Scholarship Recipient
- Dean's List multiple times
- Partner of the Month (Starbucks)
- Partner of the Quarter (Starbucks)
- Opened New Starbucks Location (Charleston, SC Area)
- National Barista Champion 2014 (Starbucks)
- Best Performing Drive Thru 2014-2016 South Carolina (Starbucks)
- Opened New Starbucks Location (Beaufort, SC Area)
- Company Leader in Completed Sales Leads 2018 (Hargray)
- Company Leader in NPS Customer Surveys 2018 (Hargray)
- Completed NCTI Senior Master Technician Certification
- Completed Prosci Certified Change Practitioner
Certification
Prosci Certified Change Practitioner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Camtasia
Rise 360 (including Articulate)
Adobe Creative Cloud
Bentley
Nice CXone
Command Prompt
Google Chrome
Microsoft Edge
Workday
Schoox
Cornerstone
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
Volunteering
HIIT (High Intensity Interval Training)
Cycling
Fishing
Hiking
Traveling
Affiliations
- Cornerstone Church
- National Society of Leadership and Success
- Bluffton Self Help
- Palmetto Boys State
- Habitat for Humanity
Quote
"When a man truly sees himself, he knows nobody can say anything about him that is too bad."
Martyn Lloyd-Jones
Timeline
Technical & Operations Training Specialist II
Cable One
10.2022 - Current
Technical Trainer
Hargray Communications
10.2018 - 10.2022
Installation & Repair Technician
Hargray Communications
07.2017 - 10.2018
Store Manager
Starbucks
01.2009 - 11.2016
Bachelor of Science - Chemistry
College of Charleston
Associate of Science - General Studies
Piedmont Technical College
Associate of Science - Broadband Technology
Arapahoe Community College