Chadsity Welch
Shreveport,USA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
General Dynamics & information technology
Bossier City, Louisiana
06.2024 - Current
- Surpassed sales goals through implementation of successful marketing strategies.
- Mentored junior team members and managed employee relationships.
- Led on- and off-site customer support teams across multiple time zones.
Customer Service Representative
Everise
Bossier City, USA
09.2023 - 03.2024
- Provided top quality control and eliminated downtime to maximize revenue.
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Developed strategies for improving customer experience while maintaining compliance standards.
Outbound Verification Specialist
Instant Teams
Bossier City, USA
01.2023 - 02.2023
- Maintained up-to-date knowledge of insurance policies, including Medicare and Medicaid.
- Implemented quality control measures to ensure accuracy of verified information.
- Liaised between physician, site of service and billing department to obtain appropriate documentation.
- Provided guidance on regulatory requirements related to account verification processes.
Customer Service Representative
General Dynamics Information Technology
Bossier City, USA
01.2022 - 05.2022
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
Walmart OGP
Walmart Neighborhood Market
Bossier City, USA
04.2021 - 01.2022
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
Teleperformance
Shreveport, USA
09.2020 - 11.2020
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Collected deposits or payments and arranged for billing.
- Provided top quality control and eliminated downtime to maximize revenue.
Cashier
Super 1 Foods
Shreveport, USA
06.2020 - 09.2020
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
Education
Associate of Science - Nursing
Southern University At Shreveport
Shreveport, LA12-2026
High school diploma -
Booker T. Washington High School
Shreveport, LA05.2020
Skills
- Excellent communication skills
- Computer proficiency
- Active listening
- Problem-solving
- Empathy and understanding
- Conflict resolution
- Time management
- Adaptability and flexibility
- Ability to work under pressure
- Multitasking
- Product knowledge
- Positive attitude
- Teamwork
- Attention to detail
- Building rapport
- Customer satisfaction measurement
- Quality control
Personal Information
Work Permit: Authorized to work for any U.S. based employer.
Timeline
Customer Service Representative
General Dynamics & information technology
06.2024 - Current
Customer Service Representative
Everise
09.2023 - 03.2024
Outbound Verification Specialist
Instant Teams
01.2023 - 02.2023
Customer Service Representative
General Dynamics Information Technology
01.2022 - 05.2022
Walmart OGP
Walmart Neighborhood Market
04.2021 - 01.2022
Customer Service Representative
Teleperformance
09.2020 - 11.2020
Cashier
Super 1 Foods
06.2020 - 09.2020
Associate of Science - Nursing
Southern University At Shreveport
High school diploma -
Booker T. Washington High School