Chad W. Heap
Hornell,NY
Summary
To use my skills and education and serve in a position best suited for my skills.
Overview
2026
2026
years of professional experience
Work History
Payroll Advisor
Culture Champion
- Assisting clients with all Payroll related questions
- Manage a client base
- Effective time management skills
- Partner with peers to solve client issues
- Partner with clients to solve common issues
- Take ownership of resolving client escalations
Account Manager
Paychex
06.2021 - Current
Online Service Representative
Paychex
02.2020 - 06.2021
- Flex Time/Stratus time advisor assisting clients with tracking needs partner with peers to help troubleshoot client technical concerns
- Submit credits and refunds for clients thru the adjustment database
- Currently a Culture Champion
- Selected to attend a Time Off Accruals Roundtable
Children’s Minister Dansville foursquare Church
04.2014 - 04.2020
- Organize and schedule volunteers
- Creative and Energetic
- Detail oriented
- Passionate about serving a diverse crowd
- Effective communicator
- Knowledgeable of God’s word
- Able to plan outreach events
- Organize lessons and curriculum
- Ability to adapt
Consumer care Representative
11.2015 - 01.2020
- Remarkable call center experience
- Ability to make a high volume of calls
- Worked with consumers to develop a action plan to return all paperwork For Defaulted student loan program
- Partnered with peers to ensure all Consumer paperwork was returned in timely manner to meet monthly Goals
- Ability to multitask
- Attention to detail to ensure consumer paperwork meets quality standards and filled out properly
- Developed a follow up and tracking system to ensure paperwork, and payments were made in a timely manner
- Ability to process Payments in a timely manner
- Complied with all state and federal guidelines for Debt collecting
Consultant
Sutherland Global Services
03.2015 - 11.2015
- Remarkable call center experience
- Ability to answer phone in a timely and friendly manner
- Ability to handle high call volume
- Ability to upsell cellular products and services
- Ability to work in a team and taken direction from lead consultant
- Ability to navigate multiple programs for use
- Ability to problem solve
Guest Services Agent
RIT Inn and Conference Center
01.2013 - 03.2015
- Remarkable front desk experience
- Ability to greet and welcome all guests coming into the hotel
- Ability to monitor the phones, schedule services and answer questions
- Proficiency in operating a multi-line phone system
- Skilled at answering phones, greeting visitors outstanding communication and customer service skills
- Greeted all the guests and visitors in the reception area
- Handled the guest check in and check outs
Front Desk Agent
Holiday Inn Express
07.2012 - 12.2012
- Remarkable front desk experience
- Ability to greet and welcome all guests coming into the hotel
- Ability to monitor the phones, schedule services and answer questions
- Proficiency in operating a multi-line phone system
- Skilled at answering phones, greeting visitors outstanding communication and customer service skills
- Greeted all the guests and visitors in the reception area
- Handled the guest check in and check outs
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
Bachelor of Science -
Houghton College
Houghton, NY2013
Associates - undefined
Genesee Community College
Batavia, NY2011
High School Diploma - undefined
Harrisburg, AR2002
Skills
- Professional Qualifications
- Effective working with variety of age groups and personalities
- Strong communication / listening skills
- Conflict resolution / problem-solving skills
- Time management / organizational skills
- Professional telephone etiquette
- Leadership / mentoring skills
- Excellent public presenter
- Detail-oriented
- Goal driven
- Strategic planner
- Proficient MS Office, Word, Excel, PowerPoint
Affiliations
Event Planning Team Member
Camp Cherith of WNY
Camp Counselor
Camp Judah
Counselor in Training
Certifications
American Heart Association First Aid Certification
Solo Wilderness First Responder
Timeline
Account Manager
Paychex
06.2021 - Current
Online Service Representative
Paychex
02.2020 - 06.2021
Consumer care Representative
11.2015 - 01.2020
Consultant
Sutherland Global Services
03.2015 - 11.2015
Children’s Minister Dansville foursquare Church
04.2014 - 04.2020
Guest Services Agent
RIT Inn and Conference Center
01.2013 - 03.2015
Front Desk Agent
Holiday Inn Express
07.2012 - 12.2012
Associates - undefined
Genesee Community College
High School Diploma - undefined
Payroll Advisor
Culture Champion
Bachelor of Science -
Houghton College