Chadwick Burke
Mableton,GA
Summary
Experienced Software Implementation Specialist with a proven history of successfully implementing and integrating software solutions across various industries. Demonstrates a comprehensive understanding of project management methodologies and best practices, coupled with the ability to effectively communicate complex technical concepts to stakeholders at all levels. Committed to delivering superior results through meticulous planning, execution, and post-implementation support.
Overview
20
20
years of professional experience
Work History
Amazon ICQA Specialist
Amazon
02.2024 - Current
- Performed Cycle-counts, Simple Bin Counts (SBC) and related analysis/research to understand and correct any variances in our inventory
- Worked as a team to perform audits
- Discarded and rejected products, and materials that did not meet specifications
- Performed audits of problem solve cages for discrepancies.
Amazon Warehouse Associate
Amazon
11.2023 - 02.2024
- Loaded and unloaded packages from delivery trucks, ensuring that all items were accounted for
- Maintained a clean work area in the warehouse to ensure safety procedures were followed at all times
- Operated forklift safely and efficiently, following proper safety protocol while completing assigned tasks
- Ensured that all inventory was properly stored according to its designated location code
- Followed proper procedure when using pallet jack to move heavy loads around the warehouse floor.
Software Implementation and Support Specialist
Bureau Veritas
08.2021 - 06.2023
- Create and deliver group interactive training classes both virtually and in person
- Provide technical assistance to site users such as troubleshooting, training, and coaching as required
- Provide consultative relationships with clients to define application business requirements
- Gather and analyze clients' business, functional and technical requirements to develop and deliver implementation recommendations and a working solution of SaaS applications within project scope
- Deliver outstanding customer service through timely response and proactive solutions to client’s needs
- Work with users to identify, prioritize, and implement system improvements.
Transportation Manager / IT Administrator
Dreema Logistics LLC
04.2015 - 07.2021
- Lead customer relations with Amazon, a $5 million account, regarding the route and logistics to improve overall performance
- Lead the strategy and execution for all IT Infrastructure, which included troubleshooting hardware and software issues
- Supervised Dock Managers at multiple sites located in Maryland and Pennsylvania to ensure facility is running smoothly and ensured compliance to state and federal regulations.
Assistant Locomotive Driver
Qube Rail
08.2010 - 02.2015
- Ensured compliance with all train orders, signals, and railroad rules and regulations for safety, operations, and the Federal Railroad Administration (FRA)
- Inspected all equipment on cars prior to departures, receive and transmit information by radio and telephone and understand bulletins, work orders, and switch lists
- Assisted and instructed train crews to couple and uncouple cars, operate switches, and make minor repairs to railcars, including replacing heavy couplings or air brake hoses.
Software Implementation Consultant
IGT Australia
11.2008 - 07.2010
- Performed project management of implementations and ensured timely delivery of all phases and tasks
- Provided onsite trainings for clients to ensure proper usage of product and services
- Conducted post-implementation reviews to ensure system optimization and customer satisfaction
- Ensured CRM is up to date with notes regarding customer communications
- Completed frequent travel to multiple customer sites to ensure an excellent customer experience
- Engaged in frequent meetings with the regional team lead to enhance efficiency in communication and training.
Project Implementation Support Engineer
Duncan Solutions
05.2004 - 11.2008
- Trained city officials and staff members on proper use of hardware and the software
- Performed project management for parking software and hardware ranging from 100K to 1 million
- Performed audits, maintained KPI's, and provided on-call server management and customer assistance
- Developed management plans, monitored implementation metrics, and documented IT system procedures
- Provided network monitoring and support while performing workstation configuration, installation, and troubleshooting.
Skills
- SaaS Implementation
- Software Documentation
- Project Management
- Customer Relationship Management (CRM)
- Regulatory Compliance
- Technical Troubleshooting
- Amazon Web Services (AWS)
- Documentation Management
- Remote Support
- Support Services
Education Certifications
Network Administration, Metropolitan Technical Institute, New Jersey, 2002
Timeline
Amazon ICQA Specialist
Amazon
02.2024 - Current
Amazon Warehouse Associate
Amazon
11.2023 - 02.2024
Software Implementation and Support Specialist
Bureau Veritas
08.2021 - 06.2023
Transportation Manager / IT Administrator
Dreema Logistics LLC
04.2015 - 07.2021
Assistant Locomotive Driver
Qube Rail
08.2010 - 02.2015
Software Implementation Consultant
IGT Australia
11.2008 - 07.2010
Project Implementation Support Engineer
Duncan Solutions
05.2004 - 11.2008
Similar Profiles
Jessica MaciasJessica Macias
Area Manager at AmazonArea Manager at Amazon
Deepak P LDeepak P L
Quality Assurance Compliance Specialist at AmazonQuality Assurance Compliance Specialist at Amazon
Kymarha DorsainvilKymarha Dorsainvil
Warehouse Worker at AmazonWarehouse Worker at Amazon
Abdulhalim LarryAbdulhalim Larry
Delivery Driver at AmazonDelivery Driver at Amazon
Kyle JohnsonKyle Johnson
Prop Maker / CNC Operator at Trilith StudiosProp Maker / CNC Operator at Trilith Studios