Chadwick Cochran
Waycross,GA
Summary
Results-driven Service Manager with a proven track record of overseeing high-volume dining establishments while delivering exceptional service to valued guests. Strong leadership skills enable me to effectively lead and motivate teams, setting high standards for service excellence. Effective communication and customer service abilities contribute to a welcoming environment, ensuring guest satisfaction and repeat business. Skilled in problem-solving, I swiftly identify and resolve issues to maintain operational efficiency. Experience in designing and implementing training programs enhances staff development and upholds company standards. Committed to creating memorable dining experiences and driving success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Olive Garden
07.2021 - Current
- Met with guest to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Conduct interviews and hire new team members, providing comprehensive training.
- Create a welcoming environment for guests, aiming for positive and memorable experiences.
- Focus on generating repeat business and contributing to the success of the restaurant.
Server /Certified Trainer & Coach
Olive Garden
07.2019 - 07.2021
- Developed and coached team members to deliver high-quality service to guests.
- Conducted pre-shift meetings to provide clear direction and emphasize daily goals and objectives.
- Managed cash drops for servers and team members, ensuring accurate accounting of financial transactions.
- Maintained food safety standards in accordance with health department and Darden guidelines.
- Handled guest issues promptly and courteously to enhance the dining experience.
- Monitored performance regularly and set quarterly goals to boost salesmanship and productivity.
- Strived to provide exceptional service to every guest, aiming to create memorable dining experiences at Olive Garden.
Education
Bachelor of Arts - General Business
Valdosta State University
Valdosta, GA05.2023
Skills
- Leadership: Skilled in leading and motivating teams, setting high standards for service excellence
- Communication: Strong verbal and written communication abilities to interact effectively with staff, management, and guests
- Customer Service: Exceptional customer service skills, ensuring guest satisfaction, repeat business, and positive reviews
- Problem Solving: Proficient in identifying and resolving issues swiftly, maintaining operational efficiency and guest satisfaction
- Training and Development: Experienced in designing and implementing training programs, fostering skill development and upholding company standards
- Financial Management: Skilled in managing budgets, tracking expenses, and controlling costs to ensure optimal financial performance while maintaining quality service standards
Certification
FSP - Food Safety Manager Certification
Timeline
Assistant Service Manager
Olive Garden
07.2021 - Current
Server /Certified Trainer & Coach
Olive Garden
07.2019 - 07.2021
Bachelor of Arts - General Business
Valdosta State University
FSP - Food Safety Manager Certification
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