Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Chadwick Murdock

Orlando,FL

Summary

Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs.

Overview

12
12
years of professional experience

Work History

Driver/dispatch

ASAP Trans Corp
Lemont , IL
12.2019 - 02.2022
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.

Driver

Blackhawk
Beloit, WI
05.2018 - 12.2019
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions

Customer Service Representative/Supervisor

PayPal
Lake Mary, FL
01.2016 - 03.2018
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Resolved issues through active listening and open-ended questioning, escalating major problems .
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Monitored front areas so that questions could be promptly addressed.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Mentored office employees on proper administrative procedures and how to use programs such as Microsoft word,excel, adobe, keeping operations consistent and efficient for maximum performance.
  • Developed and implemented office management procedures to increasing training team productivity and accuracy.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Applied customer feedback to develop process improvements and support long-term business needs.

Yeoman

U.S. Navy Active Dut/ Reserve
11.2013 - 06.2017
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity

Customer Service Representative

CVS Call Center
Orlando, FL
12.2015 - 01.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Effectively communicated with customers about account changes, new products or services and potential upgrades.
  • Delivered excellent customer service, resulting in consistent 85% customer satisfaction rating

Customer Service Representative

United Healthcare
Orlando , Florida
08.2014 - 11.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Sought out extra training opportunities to enhance customer relationship management abilities
  • Collaborated with shipping team to track shipments, verify orders and handle product returns
  • Placed outbound customer service or customer satisfaction calls to follow up on issues
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services
  • Engaged in learning and development opportunities to promote continued performance improvement

Education

High School Diploma -

East River High School
Orlando, FL
05.2013

Skills

  • Customer Rapport
  • Customer Service
  • Customer Account Management
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Maintaining Clean Work Areas
  • Understanding Customer Needs
  • Administration and Reporting
  • Managing Employee Relations
  • Technical Proficiency
  • Managing Terminations
  • Managing Operations and Efficiency
  • Employee Coaching and Motivation
  • Strategic Planning
  • Scheduling and Coordinating

Accomplishments

  • Resolved product issue through consumer testing.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Timeline

Driver/dispatch

ASAP Trans Corp
12.2019 - 02.2022

Driver

Blackhawk
05.2018 - 12.2019

Customer Service Representative/Supervisor

PayPal
01.2016 - 03.2018

Customer Service Representative

CVS Call Center
12.2015 - 01.2017

Customer Service Representative

United Healthcare
08.2014 - 11.2015

Yeoman

U.S. Navy Active Dut/ Reserve
11.2013 - 06.2017

High School Diploma -

East River High School

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Chadwick Murdock